NEC Neax2000 Ivs Feature Programming Manual

CHAPTER 2 ND-45670 (E)
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Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Assign the ACD Delay Announcement 
function to the required Digital 
Announcement Trunk.• YY = 00
(1) 000-127 (Digital Announcement Trunk 
Circuit No.)
(2) 0B0XX
*a: ACD Group No. (00-15)
When transferring the call to an extension, or 
Attendant, after the 1st interval time of ACD 
Delay Announcement, assign the destination.
Note:This command is effective when
CM17 = A is set to 0 (to be set
periodically)....

ND-45670 (E) CHAPTER 2
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AUTOMATIC CALL DISTRIBUTION (ACD)
When sending the ACD second delay announcement:
.
DESCRIPTION DATA
Provide the system with Busy Tone 
Connection for processing when all ACD 
stations are busy.(1) 212
(2) 0: Busy Tone Connection
Assign the Digital Announcement Trunk 
Circuit No. to the required LEN.
Note:The Digital Announcement Trunk
Circuit No. must be assigned to the
first LEN (Level 0) and/or the third
LEN (Level 2) of each LT slot.(1) LEN (0000-0511)
(2)...

CHAPTER 2 ND-45670 (E)
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Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Set the interval time of ACD Delay 
Announcement•Y = 0
(1) 47
(2) 01-30: 4-120 sec. in 4 sec. increments
If no data is set, the default setting is 32-36 
seconds.
Define the maximum waiting time of ACD 
Call for the ACD PEG Count. This timing is 
also applied to the duration of Ringback Tone 
after a call arrives, prior to answer by the ACD 
Delay Announcement.•Y = 0
(1) 16
(2) 01-30: 4-120 sec. in 4 sec....

ND-45670 (E) CHAPTER 2
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AUTOMATIC CALL DISTRIBUTION (ACD)
To provide DID Number Conversion for an ACD Group:
DESCRIPTION DATA
Assign the data for DID to the Trunk Routes 
assigned by CM30• YY = 12 (Number of digit to be received)
(1) Trunk Route No. (00-63)
(2) 3 : 4 digits
• YY = 18 (Received Digit Conversion)
(1) Trunk Route No. (00-63)
(2) 0 : To be provided
• YY = 78 (Digit conversion of leading 2-4 
digits of DID incoming LDN)
(1) Trunk Route No. (00-63)
(2) 0 : Available
When...

CHAPTER 2 ND-45670 (E)
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Revision 2.0
AUTOMATIC CALL DISTRIBUTION (ACD)
DESCRIPTION DATA
Provide The System With ACD Busyout 
indication on DSS Console.(1) 265
(2) 0: To be provided
Assign the function key on each DSS Console. (1) DSS Console  No. (00-31) +   + Func-
tion Key No. (57-59)
(2) F1055 : ACD Busyout
START
END
CM08
CM97, 

ND-45670 (E) CHAPTER 2
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AUTOMATIC CALL DISTRIBUTION (ACD)
To monitor an ACD call, with or without Warning Tone:
DESCRIPTION DATA
Specify whether warning tone is sent to 
connected parties (in two-way calling) when 
monitoring.
Assign the Class of Service for monitoring 
stations.(1) 259
(2) 0 : No Tone
1 : One Warning Tone
• CM12 YY = 02
(1) X-XXXX: Station number
(2) XX
 XX
*a: Service Restriction Class (A) 
(00-15 )
• CM15 YYY = 103
(1) XX: [Service Restriction Class (A) 
00-15]...

CHAPTER 2 ND-45670 (E)
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AUTOMATIC CALL DISTRIBUTION (ACD)
To provide Call Waiting (CW) LEDs on the Multiline Terminal:
DESCRIPTION DATA
Assign a monitoring function key to the 
multiline terminals, if required.• YY = 00
(1) Primary Ext. No. +   + Key No.
(2) F0033: Monitor
DESCRIPTION DATA
Assign the incoming call to queuing mode 
when all ACD stations are busy.(1) 212
(2) 1 : Queuing
Specify the maximum number of queuing in 
each ACD group for controlling call waiting 
lamp of a...

ND-45670 (E) CHAPTER 2
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AUTOMATIC CALL DISTRIBUTION (ACD)
To provide an external Call Waiting Indicator:
DESCRIPTION DATA
Assign the incoming call to queuing mode 
when all ACD stations are busy.(1) 212
(2) 1 : Queuing
Specify the maximum number of queuing in 
each ACD group for controlling call waiting 
lamp of a Multiline Terminal.
Note:Depending on the number of queuing
station/trunk, lamp indication
pattern on a Multiline Terminal is
different as shown below:(1) 15
(2) 01-99...

CHAPTER 2 ND-45670 (E)
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AUTOMATIC CALL DISTRIBUTION (ACD)
To provide the priority queuing for incoming trunk calls:
DESCRIPTION DATA
Specify the external ACD Call Waiting 
indication pattern.(1) 00
(2) 01 : 30 IPM (1 sec. ON/OFF)
02: 60 IPM (0.5 sec. ON/OFF)
03: 120 IPM (0.25 sec. ON/OFF)
07: Steadily On
DESCRIPTION DATA
Assign Priority Queuing per trunk route. • YY = 60
(1) Trunk Route No. (00-63)
(2) 0/1 : To be provided/Not to be provid-
ed
Assign Digit Conversion on DID call,...

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AUTOMATIC CALL DISTRIBUTION (ACD)
HARDWARE REQUIRED
To provide the delay announcement for ACD:
• P N - 2 D ATA  c a r d
To provide the external Call Waiting Indicator:
• PN-DK00 card
• External Indicator
Requirement for External Indicator
Control Method: Ground/Battery (Max.125 mA)
Type: Visual and/or Audible type with volume control
Make the following connections at the MDF according to the type of indicator. For details, refer to the MDF cross
connection for...