NEC Neax 2400 Ipx Hotel Features And Specifications
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NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 39 Check-In/Checkout C-23 C-23Check-In/Checkout General Description This service manages Vacant/Occupied status of each Guest room, and automatically restrict/cancel the restriction for such services as C.O. outgoing call, Automatic Wake-Up, etc. according to the present status of each Guest room. When CHECK-IN/CHECKOUT service is activated from the PMS terminal, the Console, or the Front Desk Terminal, the following operations occur: CHECK-IN: The services available at the Guest station are dependent upon the Guest station Class of Service (as defined by the CLASS OF SERVICE - INDIVIDUAL [C-15]). CHECKOUT: DO NOT DISTURB [D-11] - Reset ROOM CUTOFF [R-9] - Set MESSAGE WAITING [M-6] - Reset AUTOMATIC WAKE-UP [A-10] - Clear GUEST NAME DISPLAY D term[G-6D] - Clear GROUP SERVICE through PMS [G-4] - Reset Note:Features may be cleared from the PMS terminal depending on data assignment when PMS Model 60 is used. All data is cleared when the Console is used. Features may be cleared from the PMS terminal depending on code sent to the NEAX2400 IPX when PMS Model 90 or 120 is used. Operating Procedure Check-In from the Console or Front Desk Terminal 1. Press theCHK INkey. The associated lamp illuminates. 2. Dial the Guest room number. The Guest room number is displayed. 3. Press theENTERkey. The lamp flashes to confirm Check-In. 4. Press theEXITkey. The lamp and Guest room number are extinguished. Checkout from the Console or Front Desk Terminal 1. Press theCHK OUTkey. The associated lamp illuminates. 2. Dial the Guest room number. The Guest room number is displayed. 3. Press theENTERkey. The lamp flashes to confirm Checkout. 4. Press theEXITkey. The lamp and Guest room number are extinguished. Note 1:If an error is made in the course of key operations, press the CLEAR key and continue from Step 2 (station dialing). Note 2:When performing CHECK-IN/CHECKOUT for two or more Guests at the same time, follow Steps 1 through 3 for the first Guest. Follow Steps 2 and Step 3 only for the remaining Guests, then Step 4 to exit from the CHECK-IN/CHECKOUT mode. Service Conditions 1. When the PMS feature is in operation, the CHK IN/CHK OUT key does not function from the Console. CHECK-IN/CHECKOUT is activated by the PMS computer. 2. The CHK IN/CHK OUT key at the Front Desk Terminal is always operational. The Front Desk Terminal CHK IN/CHK OUT key can be used to unrestrict or restrict the Guests phones prior to Check-In/Out from the PMS terminals as a temporary CHECK-IN/OUT when the PMS terminals are overloaded.
NEAX2400 IPX Hotel Features and SpecificationsPage 40NDA-24310, Issue 1 C-32 Calling Station Number Display C-32Calling Station Number Display General Description This feature provides hospitality service stations (restaurant, valet, room service, etc.) and Guest stations with an LCD display of incoming calling number (Guest, Administration, OG, or IC trunk). This display flashes while the call is ringing, then appears steadily when the call is answered. D termmay be used for service stations. Operating Procedure 1. Incoming call to the prime line: a.) Automatically activates the CALLING NUMBER DISPLAY. 2. If a call terminates to another line appearing on the D term: a.) Press the ringing line button. The hospitality service station LCD will display: -OR- -OR- -OR- The Guest room station LCD will display: -OR- -OR-RMO XXXX (Time and Date) >>> RMS XXXX (Time and Date) >>> ADM XXXX (Time and Date) >>> HH:MM DDD (Time and Date) >>> HH:MM indicates lapsed time, DDD indicates trunk type (1-3 digits) ADM XXXX (Time and Date) >>> OPR (Time and Date) >>> DDD X (Time and Date) >>>
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 41 Calling Station Number Display C-32 Operating Procedure (cont’d) b.) Lift handset and answer the call. The display stops flashing. Service Conditions 1. When a call terminates to a line other than the prime line, the LCD displays the incoming station as determined by LINE PRESELECTION - Dterm[L-9D]. 2. LINE PRESELECTION - D term[L-9D] is governed by a timer. After the timer times out, the display returns to TIME DISPLAY - Dterm[T-18D]. 3. The display will show either RMO (Room Out) and the station number, or RMS (Room Stay) and the station number when connected to a Guest station, depending on the data sent from PMS. The display will show ADM (Administration) when connected to any station other than a Guest station. 4. The RMO, RMS, and ADM displays do not appear when calling between nodes of CCIS network.HH:MM FX X (Time and Date) >>> HH:MM WATS X (Time and Date) >>> HH:MM TIE X (Time and Date) >>> HH:MM CCSA X (Time and Date) >>>
NEAX2400 IPX Hotel Features and SpecificationsPage 42NDA-24310, Issue 1 C-71 Called Number Display - Hotel Attendant Console C-71Called Number Display - Hotel Attendant Console General Description If a call is transferred to the Console as a result of the following features: DO NOT DISTURB [D-11] CALL FORWARDING - ALL CALLS [C-5] CALL FORWARDING - BUSY LINE [C-2] CALL FORWARDING - DONT ANSWER [C-3] CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25] Information pertaining to that station is displayed on the Console. The LCD displays on the Attendant Console and Desk Console are illustrated below. Figure 2 Display Area of Attendant Console and Desk Console Operating Procedure 1. The attendant answers an incoming call. The DEST lamp lights, and the called station number is displayed. 2. The attendant presses theSRCkey. The DEST lamp goes off, and the SRC lamp lights. Either the calling partys station number or the route/trunk number is displayed. Service Conditions 1. This feature is effective when a station-to-station call or a DID call has been routed to an Console as a result of DO NOT DISTURB [D-11], CALL FORWARDING - ALL CALLS [C-5], CALL FORWARDING - BUSY LINE [C-2], CALL FORWARDING - DONT ANSWER [C-3], or CALL FORWARDING - INTERCEPT/ANNOUNCEMENT [C-25], and is answered by the Attendant. The LCD on the Attendant Console displays as shown below: The LCD on the Desk Console displays as shown below: XX TN CLS STATION/TRUNK NO. ROOM INFORMATION LO RSC Calling Station Number Called Station Number and Called Station Room Status Information XXXX STATION WK TIME LANG. DD RC VIPMW OCPD NAME:STAY XXXX A0700 NAME STAY SRC TN:X CLS:X XXXX A0700 No. XXXX DD RCO MW OCPD
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 43 Called Number Display - Hotel Attendant Console C-71 Service Conditions (cont’d) 2. If the Attendant presses theSRCkey while the called station number is displayed, the display changes to the number of the calling party. The called station number cannot be displayed again. 3. While the called station number is displayed, the Attendant can transfer the call to a desired station by keying the destination number on the keypad. In this case, the called station number of that call cannot be displayed again. 4. While the called station number is displayed, the Attendant can place the call on hold by pressing the HOLD key. 5. While the called station number is displayed, the Attendant can set CALL PARK [C-29] service. The called station number cannot be displayed again. 6. The Attendant can override the busy Guest station by pressing the associated loop key or TKSL key. The called number and the associated station/route number are displayed on the Console. Note:This service is activated, depending on the hotel system parameters. CONNECTIONOVERRIDDEN PARTYCONSOLE KEY USEDCONSOLE DISPLAY STATION TRUNK NO. AREAROOM INFORMATION AREA Station A - Station BStation A LOOP Station B. No.Station A name and information Station A - Trunk A Station A LOOP Trunk A. No.Station A name and information Station A - Trunk A Trunk A TKSL Trunk A No.Station A name and information
NEAX2400 IPX Hotel Features and SpecificationsPage 44NDA-24310, Issue 1 C-72 Connecting Room Service C-72Connecting Room Service General Description This feature allows the PMS to connect two rooms on a temporary basis to act as one room. One room will act as the primary room and the other to act as a secondary room. If suite rooms are to be connected, the primary station in the suite room arrangement is used for connecting room purposes. Operating Procedure CONNECTING ROOM SERVICE assignment is made through the PMS terminal. Service Conditions 1. Dialing the primary room phone number rings both primary and secondary room phones. Dialing the secondary room phone number rings the secondary phone only. 2. The primary station can originate a call when the secondary station is in use, and vice versa. 3. Only two rooms may be connected. If SUITE ROOMS are connected, then up to eight stations may be connected. 4. Primary suite room numbers are assigned when suite rooms are connected. The status of all eight stations appears on the DSS lamps when the Console calls the connected suite rooms, if such status indicators are assigned through system data. 5. This feature essentially provides for suite room service on a temporary basis for answering incoming calls. CHECK-IN/CHECKOUT [C-23], MAID STATUS [M-22], MESSAGE WAITING [M-6], AUTOMATIC WAKE-UP [A-10], DO NOT DISTURB [D-11] and ROOM CUTOFF [R-9] must be set or reset independently for each room. 6. PMS message registration (billing) must be done separately for connecting rooms. 7. When CONNECTING ROOM SERVICE is cancelled by the PMS terminal, the other hospitality statuses remain unchanged. CONNECTING ROOM SERVICE is automatically cancelled when PMS declares the status of these rooms as either Vacant or Out of Order. 8. CONNECTING ROOM SERVICE is also cancelled when MAID STATUS [M-22] sets the room or primary rooms Ready to Sell or Out of Order. It is also cancelled when primary room or both rooms are checked out (CHECK-IN/CHECKOUT [C-23]). 9. The CALLING STATION NUMBER DISPLAY [C-32] will display at either the primary or secondary connecting room. In the case of connecting suite rooms, the display will be either the primary suite room or the secondary suite room, depending on number dialed. For CONNECTING ROOM SERVICE, the station number dialed will display regardless of the answering station. 10. There is no limit to the number of connecting room arrangements within a NEAX2400 IPX. 11. Three processing alternatives are available if the primary station in the connecting room is busy. a.) The caller hears busy tone. b.) The call is transferred to the Console. c.) The call rings an idle station. 12. When the DD override feature is used for a secondary room, room status displays secondary room information with the primary room number.
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 45 Connecting Room Service C-72 Service Conditions (cont’d) 13. When the Console dials the primary station, the DSS keys and lamps are used in the operation. The status of the connecting room phones appear on the DSS lamps. Ringing is generated at the connecting room phones when the first DSS key is pressed or the START key is pressed. If a secondary phone DSS key is pressed, only the corresponding secondary phone will ring. The DSS lamp on a busy connecting room station will flash. The DSS lamp on an idle connecting room phone will show solid. Figure 3 Console Lamps Used for Connecting Suites 14. Ringing cycles are controlled by the line card. If suite rooms are not serviced by a common line card, ring will not be synchronized. 15. If digital remote units are used for connecting stations, ringing will be random and will not be synchronized. 7500 7501 7502 7503 7510 7511 7512 7513 Secondary Primary Connecting RoomSub Connecting RoomPrimary SecondaryPrimary S3S4 S2 M1 M1S2 S3 S4 DSS/BLF keys on Desk Console
NEAX2400 IPX Hotel Features and SpecificationsPage 46NDA-24310, Issue 1 C-147 Call Information Display C-147Call Information Display General Description This feature allows the following information to be displayed on the Guest room DtermsLCD.Dtermmay be used for Guest stations. Calling/Called Station AUTOMATIC WAKE-UP - D term[A-10D] ALERT SERVICE [A-57] DO NOT DISTURB - D term[D-11D] DIRECT DATA ENTRY - STATION [D-107] MESSAGE WAITING [M-6] MAID STATUS [M-22] ROOM CUTOFF [R-9] 2ND WAKE-UP CALL - SAME GUEST STATION [S-128] Operating Procedure 1. Calling/Called Station Display a.) During a call with another Guest station in progress: b.) During a call with Administration Station in progress: c.) During a call with the Console in progress: d.) During a a call through Central Office in progress: -OR-XXXX (Time and Date) >>> ADM XXXX (Time and Date) >>> A six digit station displays as AMXXXXXX OPR (Time and Date) >>> HH:MM DDD X (Time and Date) >>> HH:MM indicates lapsed time, X indicates trunk type (1-3 digits) HH:MM FX X (Time and Date) >>> HH:MM WATS X (Time and Date) >>>
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 47 Call Information Display C-147 Operating Procedure (cont’d) e.) During a call through Tie line in progress: -OR- 2. For other display services, see each service feature description. Service Conditions 1. When the Guest name two-line display is provided by the system parameters, the time display (lower line) disappears during a call. 2. When originating a call using the ISDN terminal, the charging information is not displayed.HH:MM TIE X (Time and Date) >>> HH:MM CCSA X (Time and Date) >>>
NEAX2400 IPX Hotel Features and SpecificationsPage 48NDA-24310, Issue 1 D-11 Do Not Disturb D-11Do Not Disturb General Description This feature allows the Console, PMS terminal, Front Desk Terminal, Special Administration Station, or Guest Station to temporarily place individual stations into a mode that blocks incoming calls. Outgoing calls may still be placed from stations in DO NOT DISTURB (DD) mode. Operating Procedure To set DO NOT DISTURB from the Console or Front Desk Terminal 1. Press theDD(set) key. The associated lamp illuminates. 2. Dial the station number. The console displays the station number. 3. Press theENTERkey. The lamp flashes to confirm that DD is set. 4. Press theEXITkey. The lamp and station display are extinguished. To cancel DO NOT DISTURB from the Console or Front Desk Terminal 1. Press theDD(reset) key. The associated lamp illuminates. 2. Dial the station number. The console displays the station number. 3. Press theENTERkey. The lamp flashes to confirm that DD cancellation. 4. Press theEXITkey. The lamp and station display are extinguished. To set DO NOT DISTURB from Special Administration Station 1. Lift handset or press theSPEAKERkey. Receive dial tone. 2. Dial Enhanced DO NOT DISTURB access code. (If ID code is required, dial ID code upon receiving second dial tone.) Receive special tone. 3. Dial the station number. Receive service set tone. 4. Repeat Step 3 for as many Guest rooms as required. To cancel DO NOT DISTURB from Special Administration Station 1. Lift handset or press theSPEAKERkey. Receive dial tone. 2. Dial Enhanced DO NOT DISTURB cancel code. (If ID code is required, dial ID code upon receiving second dial tone.) Receive special dial tone. 3. Dial the station number. Receive confirmation tone. To set DO NOT DISTURB from Guest Stations 1. Lift handset. Receive dial tone. 2. Dial the DD set code. Receive service set tone. 3. Hang up. To cancel DO NOT DISTURB from Guest Stations 1. Lift handset. Receive dial tone. 2. Dial the DD cancel code. Receive service set tone. 3. Hang up. To obtain a printout of stations in the DO NOT DISTURB state, refer to the AUDIT REPORTS [A-26] feature description.