NEC Neax 2400 Ipx Hotel Features And Specifications

							NEAX2400 IPX Hotel Features and Specifications
NDA-24310, Issue 1Page 89
Hotel Feature Transparency Over CCIS H-22
LEGEND:
X: Available —: Not Available
*: Available with some limitations✰: USA and Canada only G-9 Guest Information Display - PMS Terminal —
G-11 Guest Room Calling - Hotel Attendant —
H-8 House Phone/Hot Line —
✰I-23 Inter-Position Transfer 2 —
L-27 Language Service —
M-6 Message Waiting X
M-22 Maid Status X* Available from Console only
M-51 Manual Switching of C.O. Incoming Call Destination —
M-68 Maid Status - Answerback X* Available from Console only
O-6 Off-Hook Alarm —
O-9 Overtime Call —
P-8 Printer Control - Attendant Console —
P-27 PMS Interface - BISYNC X
P-29 PMS Interface X
P-34 Paging Console —
R-9 Room Cutoff X
R-10 Room Status X
R-17 Room Numbering X
S-17 Split Access to Outgoing —
S-32 Screening —
S-49 Service Call Routing —
S-74 Secretarial Service - Guest Station —
S-75 Suite Room Service —
S-128 2nd Wake-up Call - Same Guest Station X
T-13 Toll Termination Access —
T-21 Timing Start —
✰V-16 Voice Mail via Message Center Interface —
W-2 Wake-Up Announcement - Headstart X
Table 9 Available Hospitality Service Over CCIS (Continued)
INDEX FEATURE DESCRIPTION AVAILABLE REMARKS 
						

							NEAX2400 IPX Hotel Features and SpecificationsPage 90NDA-24310, Issue 1
I-23 Inter-Position Transfer 2
I-23Inter-Position Transfer 2
General Description
This feature is applicable for a multi-attendant environment and will provide for the transfer of an incoming station
or trunk call to a group of attendants by use of the Priority Call key.
An attendant can answer an incoming call, put the call on hold at the Attendant loop, and page the requested party.
The paged party calls the attendant, and if a different attendant answers this incoming call, the answering attendant
can transfer the call to the paging attendant. The attendant who holds the incoming call can then answer the paged
party call and connect the two parties.
Operating Procedure
Operating the Console
1. The attendant answers the incoming call and asks with whom the caller wishes to speak.
2. The attendant puts the incoming call on hold at the Attendant loop by pressingHOLDkey and makes note
of name and loop number; then, the requested party is paged and directed to call the attendant from a
nearby courtesy phone. The individual answers the page.
3. The paged party calls the attendant by dialing an operator access code or by automatic ring down.
4. An attendant (one of any available attendants) answers the paged party and asks for the name.
5. The attendant dials the service access code for transferring this party to the other attendants, one of which
holds the corresponding incoming party, and asks the other attendants to answer the call by announcing
the paged partys name, then pressesRELEASEkey. The NEAX2400 IPX terminates the transferred call
to the Priority Call key, which is assigned as an ICI key position. This appears on specific Attendant only.
6. The attendant holding the corresponding incoming call answers the call by pressing Priority Call key or
ANSWERkey.
7. The attendant confirms the paged Guest’s name and incoming partys name, then connects the incoming
party to the paged Guest by pressing the correspondingLOOPkey where the incoming party is being held.
Three-way Conference is established; when the Attendant releases, the incoming party and the paged party
talk to each other.
Service Conditions
1. Paging transfer access code can be 1 or more digits. * or # may be used as the last digit in the access code.
2. Attendant can answer a call by pressing the Priority Call key or theANSWERkey. If an attendant does
not have a Priority Call key designated, incoming call indication will not be seen when the attendant
transfers a call using this service. 
						

							NEAX2400 IPX Hotel Features and Specifications
NDA-24310, Issue 1Page 91
Language Service L-27
L-27Language Service
General Description
This service provides the announcement in the Guests language and the language information display in case
following services are activated.
1. Announcement Services - The announcements sent to the Guest will be in his/her language.
AUTOMATIC WAKE-UP [A-10]
AUTOMATIC WAKE-UP - HOTEL ATTENDANT [A-58]
GROUP SERVICE THROUGH PMS [G-4]
2. Language Information Display - When the following services are activated, the language used by the
Guest is displayed on the D
termor Console.
ATTENDANT CONSOLE WITH HOTEL FUNCTIONS [A-25]
GUEST INFORMATION DISPLAY - D
term[G-7D]
GUEST NAME DISPLAY - Dterm[G-6D]
GUEST ROOM CALLING - HOTEL ATTENDANT [G-11]
3. Hotel Printer Service [H-13] - The language information is printed on the hotel printer.
4. Incoming Call Identification [I-2] - According to the language used by the Guest, the call terminates on
either of the two incoming call keys (GST1 or GST2) on the Hotel Console.
Operating Procedure
Language information is sent to the NEAX2400 IPX via the PMS interface. No manual operation is required.
Service Conditions
1. This service provides up to 15 languages through optional data programming. In standard data assignment,
the following 7 languages are provided as defaults:
 Japanese
 English
German
French
 Spanish
 Chinese
 Russian
2. Relationship between language type and the number of displayed or printed characters in this service is as
follows:
3. Language information does not display for remote Guest stations when Centralized Attendants are used in
aCCISnetwork.
4. The default identifiers of languages 1-7 can be changed by the customer to include other languages. Up to
four ASCII characters can be used. (Refer to the AHSY command for programming index 1-32.)
LANGUAGE TYPE NUMBER OF DISPLAYED OR PRINTED CHARACTERS
Up to 15 languages Maximum 2 characters
Up to 7 languages Maximum 4 characters 
						

							NEAX2400 IPX Hotel Features and SpecificationsPage 92NDA-24310, Issue 1
M-6 Message Waiting
M-6Message Waiting
General Description
This feature allows the Console, PMS terminal, or Front Desk Terminal to illuminate a lamp on an individual station
to indicate when a message is waiting. With the AUTOMATIC MESSAGE WAITING LAMP OFF [A-48] feature,
the MW lamp is automatically extinguished when the Guest calls to retrieve messages from the message center.
Refer to the AUTOMATIC MESSAGE WAITING LAMP OFF [A-48] feature description for details.
Operating Procedure
To set MESSAGE WAITING from the Console or Front Desk Terminal
1. Press theMWS(set) key. The associated lamp illuminates.
2. Dial the Guest station number. The console displays the station number.
3. Press theENTERkey. The lamp flashes to confirm that Message Waiting is set.
Note
4. Press theEXITkey. The lamp and station display are extinguished.
Note:If a Dtermis used for a Guest station, the following will display:
To cancel MESSAGE WAITING from the Console or Front Desk Terminal
1. Press theMWR(reset) key. The associated lamp illuminates.
2. Dial the Guest station number. The console displays the station number.
3. Press theENTERkey. The lamp flashes to confirm Message Waiting cancellation.
Note
4. Press theEXITkey. The lamp and station display are extinguished.
Note:If a Dtermis used for a Guest station, “MW” display will go out.
Note 1:If an error is made in the course of key operations, press theCLEARkey and continue from Step 2 (station
dialing).
Note 2:When performing service setting or cancellation for two or more stations at the same time, follow Steps 1
through 3 for the first station. Follow Steps 2 (Station Dialing) and 3 (ENTER) for the remaining stations,
then continue with Step 4 to exit from the MESSAGE WAITING service mode.
Note 3:DIRECT SERVICE SET/RESET [D-25] is available for this feature. Refer to the feature description for
details.
Service Conditions
1. MESSAGE WAITING set from the PMS terminal can display at both the Console and Front Desk
Terminal. If MESSAGE WAITING is cancelled from the Console, it will remain displayed at the Front
Desk Terminal, and vice versa.
2. Desk Terminal - If MESSAGE WAITING is cancelled from the Console, it will remain displayed at the
Front Desk Terminal, and vice versa.MW
(Time and Date)
>>>
(Time and Date)
>>> 
						

							NEAX2400 IPX Hotel Features and Specifications
NDA-24310, Issue 1Page 93
Message Waiting M-6
Service Conditions (cont’d)
3. Message Waiting set from Message Center Interface cannot be displayed at the Front Desk Terminal or
Console. Message Waiting set from Message Center Interface must be cancelled from message Center
Interface.
4. For the conditions of the LCD display when several services are set to a Guest room D
termat the same
time, see Service Conditions of AUTOMATIC WAKE-UP - Dterm[A-10D]. 
						

							NEAX2400 IPX Hotel Features and SpecificationsPage 94NDA-24310, Issue 1
M-22 Maid Status
M-22Maid Status
General Description
This feature allows the Console, Special Administration, or Guest room stations to update the status of Guest room
conditions. This information is stored in the NEAX2400 IPX Hotel Processor (HP) for printout services, and is
forwarded to the PMS computer for readout. AUDIT REPORTS [A-26] of MAID STATUS are also available. Refer
to the AUDIT REPORTS [A-26] feature description for details.
The types of room conditions that can be entered are as follows:
To be Cleaned
Cleaned
ReadytoSell
Out of Service
Repair Needed
Repair Complete
Identification codes may be used with all conditions, if required.
Operating Procedure
Setting MAID STATUS from Guest room station; by maid or repairman
1. Lift the handset. Hear dial tone.
2. Dial the Maid Status access code (programmed via MAT). Hear dial tone.
3. If the identification code is used, dial the identification code. Hear service set tone, music, or confirmation
announcement.
Note
4. Hang up.
Note:If a Dtermis used for a Guest station, the following will display:
Service setting from a Special Administration Station
1. Lift the handset. Hear dial tone.
2. Dial the Maid Status access code. Hear dial tone.
3. If the identification code is used, dial the identification code. Hear special dial tone.
4. Dial the Guest room station number. Hear service set tone.
Note
5. Hang up.
Note:If a Dtermis used for a Guest station, the following will display:
Note 1:Reorder tone will be heard instead of service set tone if this feature is not accepted by the NEAX2400 IPX.
Note 2:Service set tone will be heard after the Maid Status access code is dialed, if the Maid ID code is not in
service.SET
(Time and Date)
>>>
SET RMS XXXX
(Time and Date)
>>> 
						

							NEAX2400 IPX Hotel Features and Specifications
NDA-24310, Issue 1Page 95
Maid Status M-22
Operating Procedure (cont’d)
Note 3:If the Maid ID code is not in service, the following will be displayed on the LCD (if Dtermis used for a Guest
station) after the Maid Status access code is dialed:
Note 4:This display appears when the “To Be Cleaned,” “Cleaned,” “Ready to Sell,” or “Out of Service” status
is assigned.
To set from the Console
1. Press theSTSkey. The associated lamp illuminates.
2. Dial the Guest room number. The Console displays the Guest room number.
3. PressENTER. Station status is displayed and the lamp flashes.
4. Press theSTSkey again. The most recent Maid Status information appears in the top right hand corner of
the room information display.
5. To change Maid Status information, press the desired status code (1 - 9). The new status is displayed for
confirmation.
Note 1
6. Press theENTERkey. The STS lamp flashes for confirmation.Note 2
7. Press theEXITkey. The Maid Status indication and STS lamp are extinguished.
Note 1:Standard MAID STATUS codes 1-9, entered at the Console, are listed below:
1: To Be Cleaned
2: Cleaned
3: Ready to Sell
4: Out of Service
5: Not Used
6: Not Used
7: Not Used
8: Repair Needed
9: Repair Completed
Note 2:Actual MAID STATUS displays on the Attendant Console as an alpha-character (V, X, S, SC, etc.).
Service Conditions
1. When this service is activated, the identification code (if used) and room status are forwarded to the PMS
computer and stored in the HP memory until the next data for the room is entered. When MAID STATUS
is entered from a Guest room station, a printout on the NEAX2400 IPX printer can be provided at the hotel
printer only when the PMS-NEAX2400 IPX communication link is closed.
2. MAID STATUS information from the Console, Guest phones, or the Special Administration Station is
sent to the PMS for readout.
3. A maximum of six digits can be used for the identification code (specific maid, repairman, Special
Administration Station). Use of ID codes is optional, and is left to the customers discretion.
4. When setting this service from a Guest room or Special Administration Station, each function code has its
own access code.
5. If “Repair Needed” status is assigned to a room, the room status displays “OUT OF SERVICE”.
(Execution of Repair Needed is the same as Out of Service.)
6. If “Repair Completed” status is assigned to a room, the room status displays “READY TO SELL”.
(Execution of Repair Completed is the same as Ready to Sell.)SET
(Time and Date)
>>> 
						

							NEAX2400 IPX Hotel Features and SpecificationsPage 96NDA-24310, Issue 1
M-22 Maid Status
Service Conditions (cont’d)
7. When the room is in “Check-In” status, only the “To Be Cleaned” or “Cleaned” status can be assigned.
When the room is in “Check-out” status, any MAID STATUS can be assigned.
8. After the maid or repairman dials Maid Status access code from Guest room station, either service set tone
or confirmation announcement can be provided, according to selection by the NEAX2400 IPX. (The
announcement corresponds to each Maid Status access code, so the maid or repairman can confirm the
access code he/she had dialed.) The announcement is connected in multiple connection, and will be
disconnected after 30 seconds.
9. PMS Terminals cannot set Maid Status.
10. This service feature is compatible with the MAID STATUS ANSWERBACK [M-68] feature, and both
can coexist in the same NEAX2400 IPX.
11. If an error is made upon dialing the identification code (if used), a reorder tone will be heard. 
						

							NEAX2400 IPX Hotel Features and Specifications
NDA-24310, Issue 1Page 97
Manual Switching Of C.O. Incoming Call Destination M-51
M-51Manual Switching Of C.O. Incoming Call
Destination
General Description
This feature allows the Console operator to manually change the termination point of a specific group of trunks.
Trunks that normally are used as DIT trunks may be changed to terminate at the Console.
Operating Procedure
To change the termination of DIT trunks from stations to the Console
1. Press theCICkey. The associated LED flashes.
2. Dial # and the tenant number (2-7); then pressENTER. The LED stays steadily lit.
3. PressEXIT. The Console displays the status of the trunks as Not Switched.
To change the termination of trunks from the Console to the DIT station or Business Console
1. Press theCICkey. The associated LED flashes.
2. Dial * and the tenant number (2-7); then pressENTER. The LED stays solid.
3. PressEXIT. The Console displays the status of the trunks as Not Switched.
Service Conditions
1. Only trunks in tenants 2-7 may be switched. The Console must be in tenant 1.
2. This service is only applicable to C.O. ring-down trunks.
3. It is possible to reverse the Console display through system programming so that trunks terminating to the
DIT stations will be displayed as Not Switched. Calls terminating to the Console will be displayed as
Switched.
4. Since CIC key is assigned in the same place as the AUD key, AUDIT REPORTS [A-26] function is not
available when this feature is activated.
5. This feature is not available across a CCIS network.
6. Check-In/Checkout or Check-In Cancellation will not change the destination of the DIT calls. 
						

							NEAX2400 IPX Hotel Features and SpecificationsPage 98NDA-24310, Issue 1
M-68 Maid Status - Answerback
M-68Maid Status - Answerback
General Description
This feature allows a maid or other hotel personnel to receive answerback acknowledgment from the PMS (Property
Management System) computer when MAID STATUS has been changed using Guest room station or Special
Administration Station telephones.
Operating Procedure
Service setting from a Guest room station by a maid or repairman
1. Lift handset. Hear dial tone.
2. Enter a Maid Status code (corresponding to one of the Maid Status conditions programmed via MAT) by
dial operation. Hear service set tone (answerback).
Note
Note:
In case of using a Dtermfor a Guest station, if the Maid Status code of the To Be Cleaned, Cleaned, Ready
to Sell, or Out of Service status is entered, the following will display:
Service setting from a Special Administration Station
1. Lift handset. Hear dial tone.
2. Enter a Maid Status code (corresponding to one of the Maid Status conditions programmed via MAT) by
dial operation. Hear special dial tone.
3. Dial the Guest room station number. Hear service set tone (answerback).
4. To repeat the same status for another Guest room station, repeat Step 3.
Service Conditions
1. This service is activated only when Maid Status is entered through dial operation from a Guest room
station or Special Administration Station telephone.
2. Maid Status information depends upon the PMS computer software.
3. Reorder tone will be heard instead of service set tone if the PMS does not respond within 30 seconds or
sends a negative answer to the NEAX2400 IPX.
4. This service feature is compatible with the MAID STATUS [M-22] feature; both can coexist in the same
NEAX2400 IPX.
5. Model 90 or Model 120 PMS is required for this feature.SET
(Time and Date)
>>>