NEC Neax 2400 Ipx Hotel Features And Specifications
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NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 19 Automatic Wake-Up DtermA-10D Service Conditions (cont’d) c.) When setting DO NOT DISTURB - Dterm, AUTOMATIC WAKE-UP - Dtermand MESSAGE WAITING: d.) When setting DO NOT DISTURB - D term, AUTOMATIC WAKE-UP - Dterm, MESSAGE WAITING and 2ND WAKEUP CALL - SAME GUEST STATION (MW lamp illuminates): In case of the MESSAGE WAITING lower display (MW lamp illuminates): Note:On the upper LCD, AUTOMATIC WAKE-UP - Dterm, 2ND WAKE-UP CALL - SAME GUEST STATION, DO NOT DISTURB - Dterm, and ROOM CUTOFF are displayed in order of priority. e.) When setting DO NOT DISTURB - D term, AUTOMATIC WAKE-UP - Dterm, MESSAGE WAITING, 2ND WAKEUP CALL - SAME GUEST STATION and ROOM CUTOFF (the MW lamp illuminates): f.) When going on-hook at the status of “e” after AUTOMATIC WAKE-UP - D termis activated (the MW lamp illuminates):XX:XX DD MW (Time and Date) >>> Lamp A Lamp B Lamp C Lamp DWake-Up Time Lit Lit Lit XX:XX YY:YY MW (Time and Date) >>> Lamp A Lamp B Lamp C Lamp DWake-UpTime SecondWake-UpTime Lit Lit Flashing XX:XX YY:YY DD (Time and Date) >>> Lamp A Lamp B Lamp C Lamp D Lit Lit Flashing Lamp A Lamp B Lamp C Lamp DXX:XX YY:YY MW (Time and Date) >>> Wake-UpTimeSecondWake-UpTime Lit Lit FlashingLit YY:YY DD RC MW (Time and Date) >>> Lamp A Lamp B Lamp C Lamp DSecond Wake-Up Time Lit Lit LitLit
NEAX2400 IPX Hotel Features and SpecificationsPage 20NDA-24310, Issue 1 A-10D Automatic Wake-Up Dterm Service Conditions (cont’d) g.) When cancelling 2ND WAKEUP CALL - SAME GUEST STATION at the status “e” (the MW lamp illuminates): 25. Maximum number of stations per LP that can be set for a single AUTOMATIC WAKE-UP time is determined by the system data.XX:XX DD RC MW (Time and Date) >>> Lamp A Lamp B Lamp C Lamp DWake-Up Time Lit Lit LitLit
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 21 Announcement Service A-15 A-15Announcement Service General Description This service feature allows a station user to hear a prerecorded announcement for various services such as: ALERT SERVICE [A-57] AUTOMATIC WAKE-UP [A-10] Confirmation announcement (See AUTOMATIC WAKE-UP) [A-10] DO NOT DISTURB [D-11] mode setting GROUP SERVICE THROUGH PMS [G-4] Hotel information Intercept announcement when a vacant level is dialed Language selection (Property Management System (PMS) option) Restricted call attempts (ROOM CUTOFF) [R-9] Tourist group information (tour group schedule & agenda) Operating Procedure To access 1. Lift the handset or press theSPEAKERkey. Receive dial tone. 2. Dial the associated announcement service access code. The NEAX2400 IPX responds with an announcement. 3. Listen to the announcement and hang up. Service Conditions 1. This feature requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine. b.) Digital Announcement Trunk (DAT). 2. Announcements can be arranged as continuous recordings (last-party disconnect) or to automatically disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel. 3. If PMS Language Selection is utilized, ANNOUNCEMENT SERVICE can be provided according to Guest’s language. 4. The following connections are available: a.) Multi-connection - many station users can connect to one announcement trunk at the same time. b.) Single connection - one station user can connect to one announcement trunk at the same time 5. This feature is also available for the Tie Line trunk access to announcement trunk. 6. The NEAX2400 IPX can be programmed to return Ring Back Tone before connection to the announcement machine is made. 7. When this feature is activated from a Tie Line, the NEAX2400 IPX can be programmed to return answer supervision to far-end PBX. 8. If PMS Language Selection is used, Announcement Service can be provided according to the Guest’s language. 9. Checked out Guest Stations cannot use this feature, except for Room Cutoff Announcement.
NEAX2400 IPX Hotel Features and SpecificationsPage 22NDA-24310, Issue 1 A-25 Attendant Console With Hotel Functions A-25Attendant Console With Hotel Functions General Description The NEAX2400 IPX Console provides regular business call handling and processing capabilities, as well as hospitality features. The console provides for the following special hospitality services: 1. Individual keys to set and reset: AUTOMATIC WAKE-UP [A-10] MESSAGE WAITING [M-6] CHECK-IN/CHECKOUT [C-23] DO NOT DISTURB [D-11] SECRETARIAL SERVICE - GUEST STATION [S-74] ROOM STATUS [R-10] MANUAL SWITCHING OF C.O. INCOMING CALL DESTINATION[M-51] ROOM CUTOFF [R-9] AUDIT REPORT [A-26] (requires hotel printer) 2. Special keys for incoming call identification: ADM - Incoming administrative calls DD - Incoming calls to stations in DO NOT DISTURB [D-11] mode EMG - OFF HOOK ALARM [O-6] - Emergency calls (option) GST - Incoming Guest station calls GST2 - Incoming foreign Guest station calls (option) HP - HOUSE PHONE/HOT LINE [H-8] OT - Overtime calls (option) WU - Wake-Up calls (option) (Morning Call [MC]) 3. Direct key access to frequently called Administration or service stations (i.e., room service, restaurant, maid, or C.O. number). These numbers are preassigned via the MAT. Ten keys are provided for this feature. 4. The console provides the following displays: Calendar (date and time) Call Waiting (number of calls) Class of Service Name Display - System (for Administration stations) Room Status: - AUTOMATIC WAKE-UP [A-10] - DO NOT DISTURB [D-11] - GUEST NAME DISPLAY THROUGH PMS [G-5] - Language (PMS Option) - MESSAGE WAITING [M-6] - Optional data display (Refer to Service Condition 3.) - Room class - ROOM CUTOFF [R-9] - Room occupied - Station number - VIP (PMS option) Station/Trunk Tenant Number
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 23 Attendant Console With Hotel Functions A-25 General Description (cont’d) Note:If the Desk Console is used instead of the NEAX2400 IPX Hotel Attendant Console, the basic key allocations are different from the previous ones. The following illustration shows the Desk Console key positions and indications used in Hotel Systems. The operating procedures for each service are the same as the NEAX2400 IPX Hotel Attendant Console. Figure 1 Key Allocations of Desk Console Operating Procedure Refer to the NEAX2400 IPX How to Operate Attendant Console. Service Conditions 1. Distance limitation between the NEAX2400 IPX and the console: up to 1000 feet (304 meters) using 25- pair, 24 AWG cable. 2. Maximum of four consoles per PIM. 3. A three-character and a five-character display can be used in conjunction with PMS to display additional Guest information instead of language and room class. For example, company name, complementary code, etc. may be displayed. 4. The OAI name of the Administration station is displayed on the character display (Guest name display area) when Name Display service via OAI is available in the NEAX2400 IPX. When there is no name assigned for the Administration station, “ADM STATION” is displayed. TRKSL SVC SC DDO WUS WURDDRRCRMWRSTS DDSRCSMWS HWS BV MR CLR TG1 TG6 TG7 TG8 TG9 TG10TG5 TG4 TG3 TG2 Enter Clear Exit L 6 L 5 L 4 L 3 L 2 L 1 12 ABC3 DEF 6 MNO5 JKL4 GHI 9 WXYZ8 TUV7 PQRS #∗0 Cancel TalkSRC Answer DEST ReleaseHoldPosition Busy Position BusyNight Night PAGE REC Start Mute TF Recall NANS ADM Busy TIE LDN Alarm Position Available HWC HP DD GST OT ICPT LCD DSS key Hotel Function key The different key indications of the NEAX2400 IPX Attendant Console and the Desk Console are shown below: HOTEL ATTENDANT CONSOLE DESK CONSOLE WKUP (Set) WKUP (Reset) DD (Set) DD (Reset) RC (Set) RC (Reset) MW (Set) MW (Reset)WUS WUR DDS DDR RCS RCR MWS MWR HOTEL ATTENDANT CONSOLE DESK CONSOLE TKSL SRLC DD OVER PG RCL OTTRKSL SC DDO PAGE Recall OT
NEAX2400 IPX Hotel Features and SpecificationsPage 24NDA-24310, Issue 1 A-26 Audit Reports A-26Audit Reports General Description The NEAX2400 IPX provides AUDIT REPORT printout of all rooms assigned specific Room Status conditions. For example, an AUDIT of all stations in DO NOT DISTURB [D-11] mode may be ordered. These REPORTS are generated by key operation and function codes entered from the Hotel Console. AUDIT REPORTS available from the printer are as follows: Table 7 Audit Report FUNCTION PRINTOUT INFORMATION CODE DEFINITION 0 All Status All Status 1 Maid StatusTo be Cleaned 2 Cleaned 3 Readytosell 4 Out of Service 5 Repair Needed 6 Vacant 7 Room ConditionOccupied 8 MESSAGE WAITING set [M-6] 9 AUTOMATIC WAKE-UP [A-10] (Room & Time) 10 Vip Room (see service condition, PMS option) 11 DO NOT DISTURB [D-11] 12 ROOM CUTOFF [R-9] * Room ClassAll Class Audit 21 Room Class 1 22 Room Class 2 23 Room Class 3 24 Room Class 4 25 Room Class 5 26 Room Class 6 27 Room Class 7 28 Room Class 8 29 Room Class 9 20 Room Class 10 2* Room Class 11 2# Room Class 12
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 25 Audit Reports A-26 Operating Procedure To order AUDIT REPORTS printouts from the Console or Front Desk Terminal 1. Press theAUDkey. The associated lamp illuminates 2. Press theSTSkey. Dial the desired function code. 3. The function code is displayed. Press theENTERkey. 4. All displayed information is cleared and lamps are extinguished. Printout begins. Service Conditions 1. VIP classification must be entered via PMS. 2. Room classifications are assigned via the MAT. 3. Guest name and optional data (Language, etc.) are displayed on the Console, but are not included in the printout. 4. Hotel printer is necessary for this service feature. 5. Only one audit may be run at a time. 6. Status information is automatically printed out when the following services are performed: MAID STATUS [M22] (from Guest room only). AUTOMATIC WAKE-UP [A-10] (unanswered, blocked calls).
NEAX2400 IPX Hotel Features and SpecificationsPage 26NDA-24310, Issue 1 A-48 Automatic Message Waiting Lamp Off A-48Automatic Message Waiting Lamp Off General Description This feature provides for Guest station MESSAGE WAITING [M-6] lamps to automatically turn off after Guests have called predetermined Administration Stations (i.e. Message Center) to retrieve messages. Operating Procedure When a Guest calls the Administration Station to retrieve a message, the MESSAGE WAITING [M-6] lamp on the associated Guest telephone is automatically extinguished and the MESSAGE WAITING [M-6] data is cleared. Service Conditions 1. This service is only available when the MESSAGE WAITING [M-6] has been set from: a.) Front Desk Terminal (Model 90 or 120 PMS). b.) Front Desk Terminal or Console (Model 60 PMS). 2. This feature is not available when calling the Console. 3. Message Waiting lamps set by Message Center Interface will not be cancelled by AUTOMATIC MESSAGE WAITING LAMP OFF [A-48]. 4. Refer to MESSAGE WAITING [M-6] for more information.
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 27 Alert Service A-57 A-57Alert Service General Description In an emergency situation, the Console or Special Administration Station may initiate the ALERT SERVICE. All Guest stations and Special Administration Stations are called, using a distinctive ringing pattern, and connected to an emergency announcement. At this time, if D terms are used for Guest stations, the DtermLCDs will indicate emergency. Operating Procedure To set ALERT SERVICE from Console 1. Press theLOOPkey. 2. Dial the access code for Alert Service Setting. a.) Receive service set tone. b.) All the Guest Stations and all the Special Administration are rung. 3. Press theRELEASEkey. To cancel ALERT SERVICE from Console 1. Press theLOOPkey. 2. Dial the access code for Alert Service Cancel. Receive service set tone. 3. Press theRELEASEkey. To set ALERT SERVICE from Special Administration Station 1. Lift the handset. Receive dial tone. 2. Dial the access code for Alert Service Setting. a.) Receive service set tone. b.) All the Guest Station and all the Special Administration Station are rung. 3. Replace the handset. To cancel ALERT SERVICE from Special Administration Station 1. Lift the handset. Receive dial tone. 2. Dial the access code for Alert Service Cancel. Receive service set tone. 3. Replace the handset. To answer 1. The Stations rung by the Alert Service lifts the handset. Announcement is heard from the Announcement Machine. Note 2. Replace the handset. Note:On answering, the station is automatically connected to an announcement machine. If Language service has been specified by PMS, the Guest will receive the announcement in their own language. Service Conditions 1. A Guest station is called every 2 seconds, to a maximum of 24 stations per Module Group ringing simultaneously. The stations are called in ascending order, based on Line Equipment Number (LEN) per Module Group (MG). After all stations in a Port Interface Module (PIM) have been called, the process is repeated in an attempt to reach stations that did not answer, were busy, or were blocked. Unreachable stations will be tried three times by the NEAX2400 IPX.
NEAX2400 IPX Hotel Features and SpecificationsPage 28NDA-24310, Issue 1 A-57 Alert Service Service Conditions (cont’d) 2. Stations will be retried if the Guest does not answer, the line is busy, or the line is in LINE LOCKOUT [L-3]. Stations in the Make Busy condition are not called. The unanswered Guest information is printed out from the hotel printer. Note that the information is also printed out when the called station is a Guest Room - D term. 3. ALERT SERVICE overrides DO NOT DISTURB [D-11]. 4. Special Administration Stations are also called. 5. The ringing pattern used with ALERT SERVICE is shown below. This pattern may not be changed. 6. If a printout of responses (i.e., answered, blocked, busy) is required, the hotel printer must support a minimum of 220 characters per second (CPS). 7. When announcement trunks for ALERT SERVICE in different languages are provided, the Guest receives the announcement in his/her own language. In this case, the Guests are connected to the announcement trunk in multiple connection, and if the Guest does not go on hook after hearing the announcement, the call is disconnected automatically after 30 seconds. 8. While Guest stations are ringing, the LCDs on the Guest room D terms (if used) will display: ON OFF 0.2 sec0.4 sec 1 sec 0.2 sec0.4 sec 0.4 sec 0.4 sec EMERGENCY CALL (Time and Date) >>>