NEC Neax 2400 Ipx Hotel Features And Specifications
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NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 9 Description of Service Features Description of Service Features Hotel Service Features This section explains each Hotel service feature by the following items: General Description Operating Procedure Service Conditions General Description This item explains a general description of the service feature. Operating Procedure This item explains the procedure to be followed for receiving a specific service feature concerned. When testing a service feature, perform installation test work steps by referring to this item. Service Conditions These items explain the functional outline of a specific service feature concerned and the matter of caution (hardware requirements, etc.) related to performance of that service feature. It is recommended that these items be referred to for more extensive knowledge of the service feature concerned.
NEAX2400 IPX Hotel Features and SpecificationsPage 10NDA-24310, Issue 1 This page is for your notes.
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 11 Automatic Wake-Up A-10 A-10Automatic Wake-Up General Description This service feature allows the NEAX2400 IPX to be programmed to automatically call Guest rooms at specified times. Upon answering, the Guest is connected to a recorded announcement or music source. A printout of unanswered or blocked wake-up attempts for Guest rooms is provided at the Hotel printer. This feature can be activated from the Guest room stations, administration stations, Console, PMS Terminal, or predetermined Special Administration Station. Operating Procedure To set AUTOMATIC WAKE-UP from a Guest Room 1. With separate set and cancel codes (24-hour time only): a.) Lift the handset. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP. Hear service set tone. d.) Hang up. 2. When set and cancel codes are the same: a.) Lift the handset. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP. Hear service set tone. d.) Hang up. To cancel AUTOMATIC WAKE-UP from Guest Room 1. With separate set and cancel codes (24-hour time only): a.) Lift the handset. Receive dial tone. b.) Dial CANCEL AUTOMATIC WAKE-UP code. Hear service dial tone. c.) Hang up. 2. When set and cancel codes are the same: a.) Lift the handset. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial the digit “3”. Hear service set tone. d.) Hang up. To set AUTOMATIC WAKE-UP from a Regular Administration Station 1. Only separate set and cancel codes will operate from a regular administration station. a.) Lift the handset. Receive dial tone. b.) Dial SET WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP. Hear service set tone. d.) Hang up. To cancel AUTOMATIC WAKE-UP from a Regular Administration Station 1. Only separate set and cancel codes will operate from a regular administration station. a.) Lift the handset. Receive dial tone. b.) Dial CANCEL WAKE-UP code. Hear service set tone. c.) Hang up. To set AUTOMATIC WAKE-UP from a Special Administration Station 1. Only separate set and cancel codes will operate from a special Administration station. a.) Lift the handset. Receive dial tone.
NEAX2400 IPX Hotel Features and SpecificationsPage 12NDA-24310, Issue 1 A-10 Automatic Wake-Up Operating Procedure (cont’d) b.) Dial SET WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP, then dial the Guest room number. Hear service set tone. d.) Hang up. To cancel AUTOMATIC WAKE-UP from a Special Administration Station 1. Lift the handset. Receive dial tone. 2. Dial CANCEL WAKE-UP code and Guest room number. Hear service set tone. 3. Hang up. To set AUTOMATIC WAKE-UP from the Front Desk Terminal or Console using the WUS/WUR (Wake-Up Set/ Wake-Up Reset) key 1. When Guest calls to request a wake-up call (see DIRECT SERVICE SET/RESET [D-25]): a.) Press theWUSkey while still connected with the Guest room. b.) Dial the wake-up time requested. (Use of 12-hour or 24-hour time is set in system data.). 2. If the wake-up time is entered after the Guest line is released: a.) PressWUSkey. The associated lamp lights. b.) Dial wake-up time. The console displays the entered time. c.) Dial the Guest station number. The console displays the station number. d.) Press theENTERkey. The lamp flashes to confirm that AUTOMATIC WAKE-UP has been set. e.) Press theEXITkey. The lamp and station display are extinguished. To cancel AUTOMATIC WAKE-UP from the Front Desk Terminal or Console using the WUS/WUR (Wake-Up Set/Wake-Up Reset) key 1. When Guest calls to cancel a wake-up call (see DIRECT SERVICE SET/RESET [D-25]): a.) Press theWURkey while still connected with the Guest room. 2. If the wake-up cancel is input after the Guest line is released: a.) PressWURkey. The associated lamp lights. b.) Dial Guest station number. The console displays the station number and the AUTOMATIC WAKE-UP time set. c.) Press theENTERkey. The lamp flashes to confirm the cancellation of the wake-up call. d.) Press theEXITkey. The lamp and station display are extinguished. To call the Guest Station that does not answer the wake-up call, from the Console 1. The Guest does not answer the wake-up call. The call is routed to Attendant and terminates on theWU key. 2. Press theWUkey orANSWERkey. The following is displayed: 3. Press theSTARTkey. The Guest station is rung. 4. If the Guest does not answer, release the call by pressingCANCLkey. The Guest number is given to the front desk clerk and he/she is asked to visit the Guest room.HH:MM NAME :NANS DEST TN:X CLS:X XXXX No. XXXX OCPD
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 13 Automatic Wake-Up A-10 Service Conditions 1. From the Front Desk Terminal or Console, set AUTOMATIC WAKE-UP using either 24-hour time, or 12-hour time. When using 12-hour time, time is entered by dialing a special code, which includes either a # or * before entering the time to indicate PM. For example, when dialing the desired time, dial #1030 for 10:30 PM. The choice of # or * is assigned in system data. 2. The maximum number of stations that can set the same wake-up time can be assigned as one of the following: 64, 128, 256, 512 stations per Local Processor (LP). If the number of stations reaches the assigned maximum stations, the next attempt to set an AUTOMATIC WAKE-UP call at the same wake- up time is automatically set 5 minutes earlier than the appointed time. Note 1:The ability to process this expanded number of calls is based on traffic and station distribution in the NEAX2400 IPX. Note 2:Variable timing can be assigned in system data. The timing must be a multiple of five minutes (such as 5, 10, or 15) earlier. 3. All AUTOMATIC WAKE-UP times are to be set at five-minute intervals in either 12- or 24-hour time. For example: 7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800 Note:Wake-Up Time to be set from a station/Console will be rounded to the nearest multiple of five. 4. If a Wake-Up announcement is used, this feature requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine. b.) Digital Announcement Trunk (DAT). 5. This feature provides three additional AUTOMATIC WAKE-UP attempts at fixed three-minute intervals. If the called party is not reached (no answer, busy, blocked, or locked-out) after a total of four attempts, the results will be automatically printed out at the hotel printer. The number of retries for a no-answer condition is determined by system data, up to a maximum of three retries. The number of retries for a busy condition is flexible, up to a maximum of three retries. 6. Ringing duration for AUTOMATIC WAKE-UP is controlled by the CF/NA timer, SYS1, ASYD, INDEX 139. The choice of ring duration is made through programming in system data. 7. AUTOMATIC WAKE-UP overrides DO NOT DISTURB [D-11]. Note:For the DtermSeries E, this feature is restricted by using the DD key of the terminal. 8. AUTOMATIC WAKE-UP messages can be arranged for headstart operation. Refer to the WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] feature description for details. 9. If WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] is not required, announcements can be arranged either as continuous recordings (last party disconnects) or to automatically disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel. 10. AUTOMATIC WAKE-UP for a Guest station can be set from the Console, predetermined Special Administration stations, Front Desk Terminal, or the actual Guest phone. AUTOMATIC WAKE-UP for an Administration Station can only be set from the actual administration phone. TIME TO BE SET BY KEYPAD OPERATION TIME TO BE SET BY THE NEAX2400 IPX xx: x1 ~ xx: x4 xx: x0 xx: x6 ~ xx: x9 xx: x5
NEAX2400 IPX Hotel Features and SpecificationsPage 14NDA-24310, Issue 1 A-10 Automatic Wake-Up Service Conditions (cont’d) Note:Any Administration Station that is assigned as a Special Administration Terminal may NOT set WAKE-UP for itself or for any station other than a Guest station. 11. If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided according to a Guests language. 12. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is provided by the NEAX2400 IPX MUSIC ON HOLD [M-1] source. 13. For Guest stations, a confirmation announcement can be provided instead of service set tone for AUTOMATIC WAKE-UP setting and cancelling operations. 14. AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and NEAX2400 IPX hotel printer for continuous update. 15. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and is left to the customers discretion. 16. It is possible to use the same access code for both AUTOMATIC WAKE-UP set and cancel. For example: *1 may be assigned the AUTOMATIC WAKE-UP set and cancel access code. The NEAX2400 IPX will recognize *1 and wait for the next digit. If *, #, 0, 1, or 2 is dialed, then a time is being set. If 3 is dialed, this is an AUTOMATIC WAKE-UP cancel. For example: *1 *0300 3:00 PM wake-up set (12-hour clock) *1 #0300 3:00 PM wake-up set (12-hour clock) *1 0800 8:00 AM wake-up set (12/24-hour clock) *1 1000 10:00 AM wake-up set (12/24-hour clock) *1 2100 9:00 PM wake-up set (24-hour clock) *1 3 Wake-up cancel 17. As a system option, once AUTOMATIC WAKE-UP has been set from a Guest station, only that Guest station is allowed to cancel or change the WAKE-UP service. This option is determined by system data (Wake-Up Guest Station Priority Service). 18. These same conditions are applicable to WAKE-UP ANNOUNCEMENT - HEAD START [W-2]. 19. Setting and cancelling wake-up services may be restricted, depending on service class, from Administration Stations, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations. 20. When AUTOMATIC WAKE-UP for a Guest station is set from the Console, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations, that Guest station is allowed to set/ cancel the WAKE-UP service. 21. When AUTOMATIC WAKE-UP has been executed, setting/cancelling of another AUTOMATIC WAKE-UP service is allowed from the Console, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations. 22. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT-HEADSTART [W-2] procedures remain the same. 23. Maximum number of stations per LP that can be set for a single AUTOMATIC WAKE-UP time is determined by the system data. 24. The NEAX2400 IPX can be programmed so that, once a day, the NEAX2400 IPX will generate and print a Wake-Up report listing all Wake-Ups that are currently set. The time of the output is decided by the customer and assigned in the AHSY Command. 25. If no End Time is specified in AHSY, pending wake-up calls after 9:55 a.m. will not be printed.
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 15 Automatic Wake-Up DtermA-10D A-10DAutomatic Wake-Up Dterm General Description This service feature allows the NEAX2400 IPX to be programmed to automatically call Guest rooms at specified times. Upon answering, the Guest is connected to a recorded announcement or music source. A printout of unanswered, blocked, or busy wake-up attempts for Guest rooms is provided at the Hotel printer. This feature can be activated from the Guest room D terms. Operating Procedure To set AUTOMATIC WAKE-UP from a Guest room Dterm(24-hour time only) 1. With separate set and cancel codes: a.) Lift the handset or press theSPEAKERkey. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. The LCD displays: c.) Dial desired time of AUTOMATIC WAKE-UP. Hear service set tone. The LCD displays: d.) Hang up. If the AUTOMATIC WAKE-UP time steady display is available by system data, the following will display: 2. When set and cancel codes are the same: a.) Lift the handset or press theSPEAKERkey. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP. Hear service set tone. The LCD displays: d.) Hang up. If the AUTOMATIC WAKE-UP time steady display is available by system data, the following will display:WAKE UP SET (Time and Date) >>> XX:XX SET (Time and Date) >>> XX:XX (Time and Date) >>> WAKE UP SET (Time and Date) >>> XX:XX SET (Time and Date) >>> XX:XX (Time and Date) >>>
NEAX2400 IPX Hotel Features and SpecificationsPage 16NDA-24310, Issue 1 A-10D Automatic Wake-Up Dterm Operating Procedure (cont’d) To cancel AUTOMATIC WAKE-UP from a Guest Room Dterm(24-hour time only) 1. With separate set and cancel codes: a.) Lift the handset or press theSPEAKERkey. Receive dial tone. b.) Dial CANCEL AUTOMATIC WAKE-UP code. Hear service set tone. The LCD displays: c.) Hang up. 2. When set and cancel codes are the same: a.) Lift the handset or press theSPEAKERkey. Receive dial tone. b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial the digit “3”. Hear service set tone. The LCD displays: d.) Hang up. Service Conditions 1. From the Guest room Dterm, set AUTOMATIC WAKE-UP using 24-hour time only. 2. When AUTOMATIC WAKE-UP is executed, the LCD will display: 3. When the D termanswers the wake-up call, “WAKE UP” display will remain. 4. The maximum number of stations that can set the same wake-up time can be assigned as one of the following: 64, 128, 256, 512 stations per LP (Local Partition) depending on system data programming. If the number of stations reaches the assigned maximum stations, the next attempt to set an AUTOMATIC WAKE-UP call at the same wake-up time is automatically set 5 minutes earlier than the appointed time. Note 1:The ability to process this expanded number of calls is based on traffic and station distribution in the NEAX2400 IPX. Note 2:Variable timing can be assigned in system data. The timing must be a multiple of five minutes (such as 5, 10, or 15 minutes) earlier. 5. All AUTOMATIC WAKE-UP times are to be set at five-minute intervals. For example: 7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800 3:00 PM = 1500 3:55 PM = 1555WAKE UP CANCEL (Time and Date) >>> WAKE UP CANCEL (Time and Date) >>> WAKE UP (Time and Date) >>>
NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1Page 17 Automatic Wake-Up DtermA-10D Service Conditions (cont’d) Note:Wake-Up Time set from a station will be rounded to the nearest multiple of five. 6. If Wake-Up announcement is used, this feature requires one of the following hardware alternatives: a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine. b.) Digital Announcement Trunk (DAT). 7. This feature provides three additional AUTOMATIC WAKE-UP attempts at fixed three-minute intervals. If the called party is not reached (i.e., no answer, busy, blocked, or locked-out) after a total of four attempts, the results will automatically print out at the hotel printer. The number of retries for a no-answer or busy condition is determined by system data, up to a maximum of three retries. 8. Ringing duration for AUTOMATIC WAKE-UP is controlled by SYS1, ASYD, INDEX 139, the Call Forward, No Answer timer. 9. AUTOMATIC WAKE-UP overrides DO NOT DISTURB [D-11]. Note:For the DtermSeries E, this feature is restricted using the DD key of the terminal. 10. AUTOMATIC WAKE-UP messages can be arranged for headstart operation. Refer to the WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] feature description for details. 11. If WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] is not required, announcements can be arranged either as continuous recordings (last party disconnects) or to automatically disconnect after 30 seconds. An engineering traffic study is required to determine the number of interface trunks needed to accommodate each recording channel. 12. When AUTOMATIC WAKE-UP is set from the Administration Station, Front Desk Terminal, or Console, the LED for AUTOMATIC WAKE-UP on the Guest room D termilluminates. If the AUTOMATIC WAKE-UP time steady display is available, the following will display: 13. If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided according to a Guest’s language. 14. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is provided by the NEAX2400 IPX MUSIC ON HOLD [M-1] source. 15. For Guest stations, a confirmation announcement can be provided instead of service set tone for AUTOMATIC WAKE-UP setting and cancelling operations. 16. AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and NEAX2400 IPX hotel printer for continuous update. 17. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and is left to the customer’s discretion. TIME TO BE SET BY KEYPAD OPERATION TIME TO BE SET BY THE NEAX2400 IPX xx:x1 ~ xx:x4 xx:x0 xx:x6 ~ xx:x9 xx:x5 XX:XX (Time and Date) >>>
NEAX2400 IPX Hotel Features and SpecificationsPage 18NDA-24310, Issue 1 A-10D Automatic Wake-Up Dterm Service Conditions (cont’d) 18. It is possible to use the same access code for both AUTOMATIC WAKE-UP set and cancel. For example, *1 may be assigned the AUTOMATIC WAKE-UP set and cancel access code. The NEAX2400 IPX will recognize *1 and wait for the next digit. If 0, 1, or 2 is dialed, then a time is being set. If the 3 is dialed, this is an AUTOMATIC WAKE-UP cancel. For example: *1 0800 8:00 AM wake-up set *1 1000 10:00 AM wake-up set *1 2100 9:00 PM wake-up set *1 3 wake-up cancel 19. As a system option, once AUTOMATIC WAKE-UP has been set from a Guest station, only that Guest station is allowed to cancel or change the WAKE-UP service. This option is determined by system data (Wake-Up Guest Station Priority Service). 20. These same conditions are applicable to WAKE-UP ANNOUNCEMENT - HEADSTART [W-2]. 21. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] procedures remain the same. 22. For Distinctive Ringing of AUTOMATIC WAKE-UP, C.O. Line Incoming Connection is used. 23. When several services are set at the same time, services are displayed according to the following order of priority: 1. AUTOMATIC WAKE-UP - D term[A-10D] 2. 2ND WAKEUP CALL - SAME GUEST STATION [S-128] 3. MESSAGE WAITING [M-6] 4. DO NOT DISTURB - D term[D-11D] 5. ROOM CUTOFF [R-9] 24. AUTOMATIC WAKE-UP is not activated for the Guest station which has been set DO NOT DISTURB -D termby using the DD key of a DtermSeries E. For example: a.) When setting DO NOT DISTURB - D termonly: b.) When setting DO NOT DISTURB - D termand AUTOMATIC WAKE-UP - Dterm: DD (Time and Date) >>> Lamp A Lamp B Lamp C Lamp D Lit XX:XX DD (Time and Date) >>> Wake-Up Time Lamp A Lamp B Lamp C Lamp D Lit Lit