NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

CHAPTER 7 NDA-24282 (E)
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ALGSN: Assignment of Telephone Station Data for NDM
ALGSN: Assignment of Telephone Station Data for NDM
1. General
This command assigns the related data of the Telephone Number (TELN) corresponding to the physical
station. The data assigned by this command is written in Network Data Memory (NDM) of the Network
Control Node (NCN), updating the NDM at each Local Node (LN). 
2.     Precautions
1. The ALGSN command is used to assign the Telephone Number (TELN)...

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ALGSN: Assignment of Telephone Station Data for NDM
3. Data Entry Instructions
 When assigning TYPE = 1 (LENS is used to specify the Telephone number) 
When assigning TYPE = 2 (STN is used to specify the Telephone number) 
TYPE
1/2USER 
GROUP 
NUMBER
(UGN)TELEPHONE NUMBER (TELN)
MAX. 16 DIGITSLINE EQUIPMENT 
NUMBER 
(LENS)FUSION 
POINT CODE
(FPC)
1-253
115
11
           4      0     0     0     0 0    0     0      0    1      1
     
     
TYPE
1 = LENS is...

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ALGSN: Assignment of Telephone Station Data for NDM
4. Data Sheet
a. LENS is used to specify the Telephone number (TYPE = 1) 
TYPEUSER GROUP 
NUMBER (UGN)TELEPHONE NUMBER 
(TELN)
MAX. 16 DIGITSLINE EQUIPMENT 
NUMBER 
(LENS)FUSION POINT 
CODE
(FPC)
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11 

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ALGSN: Assignment of Telephone Station Data for NDM
b. STN is used to specify the Telephone number (TYPE = 2)
TYPEUSER GROUP 
NUMBER (UGN)TELEPHONE NUMBER (TELN)
MAX. 16 DIGITSTENANT 
NUMBER
(TN)STATION
NUMBER
(STN)REMARKS
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21 

CHAPTER 7 NDA-24282
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PBX AND ACD COMMAND PROGRAMMING
2.2 ACD COMMANDS
For NEAX2400 IMX Commands, see Section 2.1, “NEAX2400 IMX Commands” in this chapter.
Table 7-2  ACD Command List
COMMAND
NAMEICON DESCRIPTION
ACDTN Assignment of ACD Tenant Data
ACDSPL Assignment of ACD Split Data
ACDLOG Assignment of ACD Receiver ID Code
ACDPSN Assignment of ACD Position Data
ACDCCV Assignment of ACD CCV Data
ACDPLT Assignment of ACD Monitor Number
ACDTG Assignment of ACD Trunk Group Data
ACDANA...

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PBX AND ACD COMMAND PROGRAMMING
2.2.1 Command Relationships
Each command consists of a name (four to six alphanumeric characters) which suggests its function and the
parameters required for its execution. Table 7-3 describes the correspondence among the ACD and PBX
commands. Each ACD command may involve the assignment or execution of PBX commands and/or other
ACD commands.
Each command description includes a section entitled “Assignment and Deletion Procedure”...

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PBX AND ACD COMMAND PROGRAMMING
2.3 SETTING UP THE ACD
ACD parameters are set up in Windows 95 and Windows 98 using popup Windows. From the folder containing
the IMX installation/maintenance files, select the ACDMAT ACD MAT System option.
HouseSwitch - NECAM:IMXZ 1.5 -FPC 1
F
ile  View  PBX  Scan  Help
MJ MN SUP TRF
ACDMAT ACD MAT System
System Control
System Backup
Make Busy Control
Traffic Data
Traffic Data for Fusion Network
Test
Station Data
Trunk Data...

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PBX AND ACD COMMAND PROGRAMMING
The IMX ACD MAT menu is displayed. Double-click the icon corresponding to the function you wish to set.
To identify the function, place the cursor on the icon. The name of the function is displayed.
Note:To use the ACD On-Line Help from any of the Windows, place the cursor in the box for the desired setting
and press F1.
IMX ACD MAT
File  View  Options  MAT  Report  Window  Help
Ready 

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ACDTN: ASSIGNMENT OF ACD TENANT DATA
ACDTN: Assignment of ACD Tenant Data
1. Function
This command is used to assign, list, and print the following data for an ACD tenant:
[1] Tenant Number
[2] Tenant Name (optional)
[3] The number (maximum) of splits (per tenant)
[4] Default Language
[5] Operator Access Code
[6] IVR Pilot Number
[7] Outbound Answer Timer
[8] Agent Personal Queue Parameters:
Announcement Number and Overflow/Forward Priority.
Tenant data gives...

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ACDTN: ASSIGNMENT OF ACD TENANT DATA
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
NAME: Tenant Name (up to 20 characters)
SPLITS: Maximum Split for Tenant (1 - 250)
DEFAULT LANGUAGE: English
Japanese
Spanish
Italian
French
German
OPERATOR ACCESS CODE: Enter the operator access code programmed in the PBX subsystem
(ASPA or ASPAN).
IVR PILOT NUMBER: Number to access IVR directory numbers used by ACD
ANSWER TIMER: Time (in seconds) after which an outbound...