NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

CHAPTER 7 NDA-24282
Pag e 4 12
Revision 1.0
ACDHC: ASSIGNMENT OF ACD HOLIDAY CALENDAR
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD Holiday Calendar data.
Figure 7-9   Assigning and Removing Holiday Calendar Information
11
1 
2 
31 
2 
3
DESCRIPTION
START
DESCRIPTION ACDWS
ACDHS
ACDHC
END
END START
ACDHCAssign the Week Schedule. 
Assign the Holiday Schedule. 
Assign the Holiday Calendar. 
Remove the Holiday Calendar. 

NDA-24282 CHAPTER 7
Page 413
Revision 1.0
ACDHC: ASSIGNMENT OF ACD HOLIDAY CALENDAR
ACD Holiday Calendar Data Programming Sheet
ACD Tenant
(TN)
1 ~ 10Month and Day
Schedule
1 ~ 3 (MONTH)
1 ~ 12DAY
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31 

CHAPTER 7 NDA-24282
Pag e 4 14
Revision 1.0
ACDWS: ASSIGNMENT OF ACD WEEK SCHEDULE
ACDWS: Assignment of ACD Week Schedule
1. Function
This command is used to assign, list, print and remove week schedule data. The ACDWS command is used
to program the CCV by which all incoming calls are handled on a 24-hour basis.
2. Precautions
1. CCVs should be assigned prior to use in week schedules.
2. For allowed number of entry for Week Schedule, see Table 2-1 in Chapter 2.
3. The same Schedule Number (SCH) can not...

NDA-24282 CHAPTER 7
Page 415
Revision 1.0
ACDWS: ASSIGNMENT OF ACD WEEK SCHEDULE
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete Week Schedule data.
Figure 7-10   Assigning and Removing Week Schedule Information
1 
2 
31 
2 
3
1 
2 
31 
2 
3START
STARTEND
END ACDPLT
ACDCCV
ACDWS
ACDWS
ACDCCV
ACDPLT
DESCRIPTION
DESCRIPTION
Delete the Week Schedule data for call processing. 
 
 
Delete the related CCVs. 
 
 
Delete the pilot number or change from...

CHAPTER 7 NDA-24282
Pag e 4 16
Revision 1.0
ACDWS: ASSIGNMENT OF ACD WEEK SCHEDULE
ACD Week Schedule Data Programming Sheet
Tenant Number (TN) 1 ~ 10
Schedule Number (SCH) 1 ~ 10
Day of week
(WEEK)Monday (MON)
Tuesday (TUE)
Wednesday (WED)
Thursday (THU)
Friday (FRI)
Saturday (SAT)
Sunday (SUN)
CCV start time (TIME)
CCV index 1 ~ 900
CCV step 1 ~ 20 

NDA-24282 CHAPTER 7
Page 417
Revision 1.0
ACDCOM: ACD COMMUNICATIONS DATA
ACDCOM: ACD Communications Data
1. Function
This command is used to set up the I/O ports that are to be used for the Management Information Service(s)
(MIS) and for Infolink.
2. Parameters
I/O Ports: 1 to 6
I/O Type: MIS-1, MIS-2, MIS-3, MIS-4, MIS-5, Infolink, and OFF
I/O Speed: 4-64 ms (standard assignment = 64)
Trace Parameters:
Call Processing: On/Off
MIS Errors: On/Off
X409 Messages: On/Off
Trace Destination: I/O Port Number...

CHAPTER 7 NDA-24282
Pag e 4 18
Revision 1.0
SYSTEM INFORMATION
System Information
This screen sets the parameters for optimal functioning of the ACD in the IMX System. From the System Data
screen, User Settings, Tenant Settings and Time Out Settings are established. Using the system defaults for User
and Time Out Settings is highly recommended.
User Settings
1. Function
This command maintains the ACD’s system data for User Data. This data provides the ability to customize
the ACD for some specific...

NDA-24282 CHAPTER 7
Page 419
Revision 1.0
SYSTEM INFORMATION
Orig Detail Codes: Yes/No (Default = No)
Trim CP Trace Space: Yes/No (Default = No)
Large CP Trace Buffer: Yes/No (Default = Off)
Dash 
Min Len: 1 to 16 (Default = 7)
Index 1 ~ 5: 0 to 11
Incoming Call Msg: IQ or Iq
Outbound Call Disp: IZ or Iz
Reclaim IVR Call to: Music/Ring Back
Work Key Press: Ready Mode/Disable Timer
MIS Split Capacity: 4/16 (Default = 4)
Use Infolink Split Information: No/Yes
Tenant Settings
1. Function
This command...

CHAPTER 7 NDA-24282
Pag e 4 20
Revision 1.0
SYSTEM INFORMATION
Time Out Settings
1. Function
This command maintains the ACD’s system data for time out information. It allows custom programming
of some timers used by the ACD. This data is critical to the operation of the ACD and should be modified
with extreme caution.
Note:Using the system defaults for Time Out Settings is highly recommended. Information on this screen should
only be modified at the direction of a NEC Technical Support Associate. 
Agent...

NDA-24282 CHAPTER 7
Page 421
Revision 1.0
SYSTEM INFORMATION
Monitor: 5 to 15
OAI Release: 3 to 15
IVR Reclaim Call: 3 to 15
Call Recover: 3 to 15
Status Check: 3 to 15