NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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ACDTG: ASSIGNMENT OF ACD TRUNK GROUP DATA
ACDTG: Assignment of ACD Trunk Group Data
1. Function
This command is used to assign, list, print, and remove ACD trunk group data. This data includes queue
priority, circuit quantity, and an optional trunk group name.
2. Precautions
1. If ACD circuits are not assigned, they will not report to the MIS.
2. Queue Priority for ACD trunk is programmed in ACDTG.
3. Parameters
TENANT NUMBER: Tenant Number (1 ~ 10) 0:...

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ACDTG: ASSIGNMENT OF ACD TRUNK GROUP DATA
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD trunk group data.
Figure 7-7   Assigning and Removing ACD Trunk Group Data
1
11
1
START
STARTEND
END ACDTG
ACDTGDESCRIPTION
DESCRIPTION Assign the trunks as ACD circuits.
Remove the trunk group data. 

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ACDANA: ASSIGNMENT OF ACD ANALOG SPLIT ACCESS CODE
ACDANA: Assignment of ACD Analog Split Access Code
1. Function
This command is used to assign, list, print, and remove ACD Analog Agent access code data. These access
codes enable agents using analog phones to perform many ACD features including logging on (with or
without an ID), logging off, going into Ready, Work, and Break modes, entering tally codes, and reporting
trunk troubles.
2. Precautions
Analog...

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ACDANA: ASSIGNMENT OF ACD ANALOG SPLIT ACCESS CODE
ANNOUNCEMENT
SUCCESS: Success Announcement or Tone
0 = Service Set Tone*
1~58 = Announcement No. programmed in AADT. An agent will be connected to the
announcement upon successful operation.
FAILURE: Failure Announcement or Tone
0 = Reorder Tone*
1~58 = Announcement No. programmed in AADT. An agent will be connected to the
announcement upon failed operation.
Note:Valid since PBX software Series 7400 and ACD...

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ACDIVR: ASSIGNMENT OF ACD IVR DATA
ACDIVR: Assignment of ACD IVR Data
1. Function
This command is used to assign, list, print, and remove ACD Interactive Voice Response Unit (IVR) data.
This command sets up IVR ports which will be used to play customized announcements or obtain dialed
digit information from callers.
2. Precautions
IVR should be set up on the PBX as members of a UCD hunt group whose pilot number is the same as the
IVR pilot number field of ACD...

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ACDIVR: ASSIGNMENT OF ACD IVR DATA
ACD IVR Integration Data Programming Sheet
Te n a nt  N um b e r
(TN)
1 ~ 10IVR Directory Number
(IVR)
Up to 5IVR Port 
Number
(PORT)
1 ~ 255Remarks 

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ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE
ACDHS: Assignment of ACD Holiday Schedule
1. Function
This command is used to assign, list, print, and remove the CCVs for holiday schedules. Up to three
different holiday schedules per tenant can be programmed for handling incoming calls. When a holiday is
designated through the ACDHC command, calls are processed according to one of the three schedules for
that day. This only applies to Pilot Numbers that use...

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ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD Holiday Schedule data.
Figure 7-8   Assigning and Removing Holiday Schedule Information
1 
2 
31 
2 
3
11DESCRIPTION
DESCRIPTION Assign the Week Schedule. 
Assign the Holiday Schedule. 
Assign the Holiday Calendar data (schedule plus holiday)
Remove the Holiday Schedule data. START
ACDWS
ACDHS
ACDHC
END
ACDHS
END
START 

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ACDHS: ASSIGNMENT OF ACD HOLIDAY SCHEDULE
ACD Tenant
(TN)
1 ~ 10
Schedule Number
1 ~ 3CCV Start time
CCV Index
1 ~ 900CCV Step
1 ~ 20 (HOUR)
0 ~ 23(MINUTE)
0 ~ 59
1
2
3 

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ACDHC: ASSIGNMENT OF ACD HOLIDAY CALENDAR
ACDHC: Assignment of ACD Holiday Calendar
1. Function
This command is used to assign, list, print, and remove Holiday Calendar information. The ACDHC
command specifies days that calls are processed differently than on normal workdays (provided a Holiday
Schedule is programmed). A Holiday Schedule only applies to pilot numbers that are using a Week
Schedule (ACDPLT). Holiday information includes a month and day entry and a...