NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

CHAPTER 7 NDA-24282
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ACDTN: ASSIGNMENT OF ACD TENANT DATA
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and change Tenant Data for the Integrated ACD.
Figure 7-1   Assigning and Removing Tenant Data Information
1 
2 
DESCRIPTION1 
2 
 
 
 
 
1 
 
 1 
 
 
START
ASYD
ACDTN
END
START
ACDTN
ENDDESCRIPTION
Assign the number of tenants (SYS1 index 8).
Delete the Tenant data.Assign the Tenant data. 

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ACDTN: ASSIGNMENT OF ACD TENANT DATA
Te n a n t
Number
(TN)
1-10Te n a n t  N a m e
(NAME)
Max. 20 charactersNumber
of
Split
1-250Default
Language
0-5Access Code
for Operator
Call
Access Code of IVR
(IVRNO)Outbound
Answer Timer
(ANSTM)
0-60Person al
Announcement
Number
(ANTNO)
0-58Personal Queue
Overflow/For-
ward Priority
(PRI)
1-255 

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ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
ACDSPL: Assignment of ACD Split Data
1. Function
This command is used to assign, list, print, and remove ACD split data. Each split is configured through
this command for its answer mode, after call status, conditional thresholds, and operationally-related
directory numbers and other split-related data.
2. Precautions
1. Directory number for assist, emergency, and night should be assigned before assigning split data.
2. The...

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ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
Note 2:
If COND= AGENTS AVAILABLE is selected, then this split will  accept Conditional Queue calls, depending
on the number of agents available in the split.
Example: If “2” is entered as the number of agents that must be available in COND DETAIL, then there
will have to be at least 2 agents available in the split before it will accept any Conditional Queue calls.
Note 3:If COND= CALLS IN QUEUE is selected then the split will...

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ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
16. Answer mode setting determines if a call is automatically connected following a zip tone or if the agent
must manually answer the incoming call by pressing the ANSWER key.
17. A split can be set up so that agent priority queueing can be used if desired.
18. This split can be set up as a Hot Split if desired.
19. A CCV can be assigned for calls stranded in queue.
20. The split can be programmed so that a call which rings...

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ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
SPLIT: Split Number (1 to 250)
NAME: Split Name (Optional) - Up to 20 characters
REQUIRE LOGON ID: Required/Not Required
AUTO READY AFTER CALL: Work / Available
AUTO ANSWER: Automatic / Manual
QUEUE: Maximum Queue Depth
1 ~ 700
5 ~ 1000% (In increments of 5%).
CALL WAITING CHIME: No / Yes
JACK OUT MODE: Break / Vacant
WORK MODE TIMEOUT: 0~9999 seconds (0=indefinite)
ASSIST...

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ACDSPL: ASSIGNMENT OF ACD SPLIT DATA
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD split data.
Figure 7-2   Assigning and Removing ACD Split Data
DESCRIPTION
1 
2 
 
 1 
2 
 
 
1 
 1 
 
START
ACDTN
ACDSPL
END
START
ACDSPL
ENDDESCRIPTION
Assign the Tenant data.
Remove the Split data.Assign the Split data. 

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ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE
ACDLOG: Assignment of ACD Receiver ID Code
1. Function
This command is used to assign, list, print, and remove logon data. Each agent logon identifies the user’s
tenant, name, language preference, and personal Pilot number information, as well as the splits (with the
associated priority level) the Logon ID is allowed to access, whether multisplit is allowed, and the personal
assist and emergency numbers.
2. Precautions...

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ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
LOGIN ID: Consists of one to nine digits (1 to 999,999,999)
NAME: (Optional) up to 14 characters
LANGUAGE: English
Japanese
Spanish
Italian
French
German
SPLITS: Available split to logon (1 - 250)
PRIORITY: Priority for handling ACD calls in multiple splits/the agent’s preference
level (1 ~ 99)
MULTI-SPLIT: Single/Multi
PERSONAL PILOT NUMBER: Valid personal pilot...

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ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD Agent Logon Data.
Figure 7-3   Assigning and Removing ACD Agent Logon ID Code
1 
 
1 
 
START
ACDLOG
END
START
ACDLOG
ENDDESCRIPTION
DESCRIPTION Assign the agent logon ID code (range 1 to 999999999).
Remove the ACD agent logon ID code.
1 
 
1