NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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ACD BACKUP
ACD Backup
1. Function
This function provides the ability to save/restore the entire ACD database. The ACD database should be
backed up frequently.
2. For External ACD
To back up the External ACD, use the Database Backup/Restore screen accessed using the ACD MAT
Screen.
Parameters 
Disk Drive: A to F. Normally the A drive is used for ACDBU.
Extension: File Extension (Normally LMF)
Comment: Comment (optional); 60 character maximum
Programming
None...

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ACD BACKUP
Parameters 
Select the following parameters and choose the Start option.
Memory to Hard Disk
ACD Data Memory
Direction Select
Memory to Hard Disk
Hard Disk to Memory
Verify HDD against MEM
Auto Verify AfterwardData Type Select
Data Memory
Name Display
Wireless Call Forwarding
Call Forwarding
LP Select
Speed Calling
LP Select
User Assign Key
LP Select
Number Sharing
LP Select
ACD Data Memory
Call Back
LP Select

Start
C
lose
MEM_HDD  Houseswitch...

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This page is for your notes. 

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CHAPTER 8 SYSTEM OPERATIONS
1. GENERAL
This chapter explains the operating methods of the NEAX2400 CallCenterWorX-Enterprise ACD System.
 Operation of D
term agent position/supervisory position
Log On/Log Off 
Answer Mode 
Work Mode 
Break Mode
Tally Count 
Trunk Trouble Report 
Call Transfer 
Night Service 
Assistance 
Emergency/Recorder 
Monitoring/Supervisory Override 
 ACD system restart processing 
For operation management, refer to the NEAX2400 IMX System...

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SYSTEM OPERATIONS
2. OPERATION OF DTERM AGENT POSITION/SUPERVISORY POSITION
2.1 LOG ON/LOG OFF
Use the following procedures to start or end work by logging on or off.
(a) When ID Code is Required
Log On (Start of work) 
When VACANT is displayed, press the LOG ON/OFF key.
The lamp illuminates and LOG ON ID? is displayed. 
Enter the ID code of the agent and press the # key.
The dialed digits are displayed.
HELLO XXXX (Agent Name) is displayed. 
The split name is...

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SYSTEM OPERATIONS
(b) When ID Code is not Required
Log On (Start of work) 
When VACANT is displayed, press the LOG ON/OFF key.
The lamp illuminates and HELLO is displayed. 
The split name is displayed, then, AUTO ANSWER or MAN ANSWER is displayed according 
to the program mode of the split to which the agent belongs, and WORK MODE is displayed.
Press the WORK key.
READY is displayed. 
Log Off (End of work) 
Press the LOG ON/OFF key.
The lamp goes out, the...

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SYSTEM OPERATIONS
2.2 ANSWER MODE
The following procedures are used to set  the ACD call answering mode of each agent position to automatic or
manual.
(a) ACD Call Automatic Answer Mode
(b) ACD Call Manual Answer ModeFrom the manual answer mode, press the AUTO/MAN key.
The lamp lights and AUTO ANSWER is displayed. 
The agent enters the ACD call automatic answer mode. 
When an ACD call comes in, a zip tone is received. 
Monitor number name/Split name/Trunk group...

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SYSTEM OPERATIONS
2.3 WORK MODE
(a) Work mode manual setting
Use the following procedure to enter Work mode when the contents  of  the ACD  call  requires it.
(b) Work mode automatic setting
Use the following procedure if it is required to activate the Work mode automatically after every ACD
call. Press the WORK key during communication with an ACD call.
 The lamp lights up and WORK PENDING is displayed. 
Press the RELEASE key.
 WORK MODE is displayed, indicating...

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SYSTEM OPERATIONS
2.4 BREAK MODE
When it is required to leave the position unattended for a lunch or similar break, use the following procedure to
activate the Break mode in which the ACD call handling services can be interrupted temporarily.
(a) Set/reset during Communication with ACD Call
(b) Set/Reset when idle
Note 1:The period of time in break mode is displayed for 99 minutes and 59 seconds. When 99 min. and 59 sec.
passes, the part of indicating “Minute”...

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SYSTEM OPERATIONS
(c) Set/reset in Work Mode
Note 1:The period of time in break mode is displayed for 99 minutes and 59 seconds. When 99 min. and 59 sec.
passes, the part of indicating “Minute” is displayed as “**”.
2.5 TALLY COUNT
Use the following procedure to collect data on the communication contents according to the types.
2.6 TRUNK TROUBLE REPORT
Use the following procedure to report trunk troubles, such as noise or low level, in the NEAX2400 IMX. Press the...