NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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ACDPSN: ASSIGNMENT OF ACD POSITION DATA
ACDPSN: Assignment of ACD Position Data
1. Function
This command is used to assign, list, print, and remove ACD position data. Each position is identified by
the tenant it belongs to, the number of its ACD line and the PBX line it may have, and what split(s) the
position belongs to.
2. Precautions
1. The terms supervisor and agent are used as a convention but are not differentiated by the ACD.
2. Any position may have a...

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9. One of the following conditions must be met before using this command.
 ACD line number and PBX line number are assigned using the ASDT command
 ACD line number and PBX line number are assigned using the ALGSL command
 ACD line number and PBX line number are assigned using the ALGSN command
10. The relationship between ACDLOG and ACDPSN is shown in Ta b l e  7 - 5.
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)...

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ACDPSN: ASSIGNMENT OF ACD POSITION DATA
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD Agent Position data.
Figure 7-4   Assigning and Removing ACD Position Data
1 
 
 2 
 
 3 
 
 1 
 
 
2 
 
 
3 
 
 
1 
 
 
2 
 
 
3 
 
 
1 
 
 
2 
 
 
DESCRIPTION
DESCRIPTION Assign the station numbers for the ACD line and the PBX 
line.
 
 
Assign the key data for the ACD position. 
 
 
Assign the position data....

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ACDCCV: ASSIGNMENT OF ACD CCV DATA
ACDCCV: Assignment of ACD CCV Data
1. Function
This command is used to assign, list, print, and remove Call Control Vectors. A Call Control Vector is a list
of procedural instructions (or steps) for handling incoming ACD calls. The instructions defined by the Call
Control Vector are sentence-based and can be combined to form many different sequences. Call Control
Vectors provide the following functions for the ACD:
 Queue a...

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ACDCCV: ASSIGNMENT OF ACD CCV DATA
2. Precautions
1. GOTO steps should be used with caution to avoid programming an infinite loop.
2. When a call rings at an Agent’s position, the call will not continue through the CCV steps because the
call is considered complete.
3. Maximum number of splits which an incoming ACD call can be queued to (accomplished by any
combination of QUEUE TO and COND. QUEUE steps) is four/sixteen (before/after the PBX software
Series 7400...

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3. Parameters
ACDCCV 
TENANT NUMBER: 1 ~ 10
CCV INDEX: 1 ~ 900
CCV STEP: 1 ~ 20
CCV ACTION: See Table 7-6.
ARGUMENT: See Table 7-6.
TRANSFER NUMBER: Each represents a PBX number with a maximum of 22 digits.
Table 7-6  CCV Parameters
ACTION ARGUMENT Remarks
0 Blank – Vacant for future use
1 Pause 1-999 sec. Waiting time before the next step
2Announcement Announce No. (1-58) Delay Announcement/Announcement 
service in Night...

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ACDCCV: ASSIGNMENT OF ACD CCV DATA
Note 1:For details of each parameter’s meaning, see Call Control Vector - ACD [C-108A] in Chapter 5.
Note 2:Valid for Overflow service.
18 Tally Short Tally No. Up to four digits This step will send Tally to MIS.
19 Tally Long Tally No. Up to eight digit This step will send Tally to MIS.
20IVRDN IVR Access number (maximum. 
5 digits)*This step must be assigned before IVR 
announcement.
21Split ETA less “SPLIT” [Split number...

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4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete Call Control Vectors.
Figure 7-5   Assigning and Removing Call Control Vectors
WARNING:
1 
 
 
 
2
3
4 1 
 
 
 2
3
5
1 
 
 
 2
3
4
5
4 
 
5
END
END START START
AADT/AADTN
ASDT
ACDPLT
ACDSPL
ACDCCV
ACDCCV
ACDSPL
ASDT
AADT/AADTN
1 
 
 
 2
3
4 
 
5
DESCRIPTION
Assign data for announcement trunks referenced by the CCV. 
 
 
Assign...

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ACDPLT: ASSIGNMENT OF ACD MONITOR NUMBER
ACDPLT: Assignment of ACD Monitor Number
1. Function
This command is used to assign, list, print, and remove ACD pilot data. This consists of a pilot number that
designates the pilot to which ACD calls are routed and the Call Control Vector call processing path to be
taken. Internal and Transfer Priorities can be designated as well as an optional pilot name.
2. Precautions
1. A Call Control Vector is a list of...

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ACDPLT: ASSIGNMENT OF ACD MONITOR NUMBER
3. Parameters
TENANT NUMBER: Tenant Number (1 to 10)
PILOT NUMBER: The number used for the pilot in ACD call routing
NAME: Pilot Name, up to 20 characters. 
ROUTE TO: Week Schedule (1-10)
ROUTE TO: CCV index number (1-900)
CCV step number (1-20)
ALTERNATE NIGHT CCV: Night CCV Index and Step Number
PRIORITY
TRUNK: Priority at which ACD trunk calls are queued (1 to 250).
INTERNAL: Priority with which internal calls are...