NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

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This page is for your notes. 

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CHAPTER 7 PBX AND ACD COMMAND PROGRAMMING
1. GENERAL
This chapter explains the commands which are used exclusively for the NEAX2400 CallCenterWorX-Enter-
prise ACD system. For other related commands, refer to the NEAX2400 IMX Office Data Specification. When
engaging in command operations concerning the ACD system, ensure to use both this manual and NEAX2400
IMX Office Data Specification.
2. COMMANDS
2.1 NEAX2400 IMX COMMANDS 
For ACD commands, see Section 2.2, “...

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ASYD: ASSIGNMENT OF SYSTEM DATA
ASYD: Assignment of System Data
1. Function
This command is used to assign and change system data in the NEAX2400 IMX.
2. Precautions
1. ASYD is divided into three sections, as follows:
a. Assignment of System Data-1.
(SYS 1) - System-wide control parameters.
b. Assignment of System Data-2.
(SYS 2) - Service feature availability, on a tenant basis.
c. Assignment of System Data-3.
(SYS 3) - System-wide ringing patterns and...

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ASYD: ASSIGNMENT OF SYSTEM DATA
System Data-1 Programming Sheet
Note:
This Data Programming Sheet is only for the data to be set in the ACD System. Be sure to use this Data
Programming Sheet together with the Data Programming Sheet for “ASYD” command described in the
NEAX2400 IMX Office Data Specification.
Note 1:For ACD system to be activated through Fusion network, this data is programmed in the node providing
ACDP only. Other system data than INDEX2 must be...

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ASYD: ASSIGNMENT OF SYSTEM DATA
Note 4:
Terminal Control Facility Indirect is used for displays, LED functions, and chimes for ACD positions. The
standard choice has both bit 1 and bit 2 set to “1”.
Note 5:Terminal Control Facility Direct is used for certain ACDP entries and displays from ACD positions.
Note 6:ASYD, System Data 1, index 59, bit 2 must also be set to a 1 for this feature to operate.
Note 1:Must be set to “1” for an “IF NOT QUEUED GO TO BUSY 11...

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ASYD: ASSIGNMENT OF SYSTEM DATA
Note 1:
This bit is always set to “1”.
Note 2:This bit is set to “1” for dual ACDP’s. If single ACDP, this bit is set  to “0”. This bit  is  always set to “0”
for internal ACDP.
Note 3:The announcement service for fusion network, “1 = DAT control” is not available.
System Data-1 Programming Sheet
SYSTEM
DATA
TYPE
(SYS)SYSTEM
DATA
INDEX
(INDEX)
0 ~ 511DATA
(DATA)
00 ~ FF
(Hex)BIT
CORRE-
SPONDING
DATASYSTEM DATA CONTENTS
DATA
0/1BIT...

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ASYDL: ASSIGNMENT OF SYSTEM DATA INTO LOCAL DM (LDM)
ASYDL: Assignment of System Data into Local DM (LDM)
1. Function
This command is used to assign and change system data for the ACD activated via FCCS.
2. Precautions
ASYDL command is comprised with System Data-1, INDEX 512-1535.
3. Parameters
Refer to the programming sheet in the following pages. 

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ASYDL: ASSIGNMENT OF SYSTEM DATA INTO LOCAL DM (LDM)
System Data (LDM) -1 Programming Sheet
SYSTEM
DATA
TYPE 
(SYS)SYSTEM
DATA
INDEX
(INDEX)
512-1535DATA 
(DATA) 
00 – FF 
(H ex)BIT
CORRESPONDING
DATA
SYSTEM DATA CONTENTS
DATA
0/1BIT
1513
LDM (Local Data Memory) usage. Assign data “1” (the 
memory block is used) for the corresponding memory block. 
Normally Assign “01”.
515
IP Address (Hex) for PBX over External LAN
Note:This data is valid when the PBX is...

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ASYDL: ASSIGNMENT OF SYSTEM DATA INTO LOCAL DM (LDM)
Note 1:
For ACD system to be activated through Fusion network, this data is programmed in the node providing
ACDP only. Other data must be set to all nodes within Fusion network.
Note 2:Available since the PBX software Series 7400 and the ACD software R3.
Note 3:This data is used in the network providing multiple ACDPs.
Note 4:The identical data value must be assigned to all nodes.
Note 5:This data is...

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ASYDN: ASSIGNMENT OF SYSTEM DATA IN NDM
ASYDN: Assignment of System Data in NDM
1. Function
This command is used to specify the system data for the Fusion Network.
2. Precautions
1. The data assigned by this command determines the service condition which affects the other nodes in
the Fusion Network.
2. Data for ASYDN assigned at Network Control Node (NCN) has priority over data for ASYDL assigned
at LN (Local Node) in the Fusion Network.
3. The ASYDN command...