NEC Neax 2400 Imx Callcenterworx Enterprise Acd System Manual

CHAPTER 6 NDA-24282 (E)
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ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note:
After MON key is pressed, “BARGE?” is displayed. At that time, monitoring is abandoned by one of the
following operations.
Dial “1” + “#” (Three-party conference will be established.)
Press MON key again
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Emergency Recorder
C.O. trunk call incoming.
 Place a C.O. trunk call from station 
A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Emergency...

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After Call Work (Manual)
Log off all ACD agent and supervisory 
positions, then log on only one position.
C.O. trunk incoming.
 Place C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
After Call Work activation.
 Press the WORK key so that the WORK lamp illuminates.
C.O. trunk incoming.
 Place a C.O. trunk call from station B to...

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ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
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After Call Work (Automatic)
Log off all ACD agent and supervisory 
positions, then log on only one position.
Office data change.
 Using the ACDSPL command, assign 0 (Automatic After Call Work mode setting) to parameter 
AFTER.
C.O. trunk incoming.
 Place a C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
C.O. trunk incoming.
...

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Assistance
C.O. trunk incoming.
 Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Assistance activation.
Press the ASSIST key on the agent position so that the ASSIST lamp illuminates.
Incoming at supervisory position.
 The call is terminated as non-ACD call to the supervisory position.
Answering by supervisory...

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Au x il ia r y Wo r k
Log off all ACD agent and supervisory positions.
Set one of the ACD agent positions to the 
Auxiliary Work mode. 
 Press the AUX WORK key so that the 
AUX WORK lamp illuminates.
C.O. trunk incoming.
 Place a C.O. trunk call from station A to station B.
Confirmation of Auxiliary Work mode.
 Check that the incoming call is not distributed to the agent position....

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ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
Note:
If one of the following operation is performed at this time, monitoring is abandoned.
Dial “1” + “#” (A three-party conference will be established.)
Press MON key again
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Monitoring–ACD Supervisor
C.O. trunk incoming.
 Place a C.O. trunk call from station A to station B.
Incoming at ACD agent position.
Answering by ACD agent position.
Monitoring Activation from Supervisory Position...

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Night Service
Use one of the following three methods to change 
into the night mode.
(1) Automatic changeover into the night mode 
based on the ACD call control vector (Night 
Announcement setting using ACD CCV command).
(2) Pressing the NIGHT key on the supervisory position of split C; as this display confirmation message 
Night Mode?, enter 1# to change over into the night mode.
(3)...

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Night Service
Answering by station.
Release by station.
Apply the test procedure above to all splits.
Night Transfer to Attendant
 Place a C.O. trunk call from station A to station B.
Call incoming at transfer destination attendant console.
Answering by ATTCON.
Release by ATTCON.
Apply the test procedure above to all splits.
Night Transfer to Outside
 Place a C.O. trunk call from station...

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Abandoned Call Search
 Abandoned Call Search
C.O. trunk call origination.
 Place a call from station A to station B and a C.O. trunk call is terminated to agent positions.
 At this time, agent positions shall be in the manual answer mode.
After checking that the CW lamp on the agent position illuminates, station A releases the call.
 Check that the CW lamp on the agent position goes...

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Trunk Trouble Report
C.O. trunk call incoming.
 Place a C.O. trunk call from station A to station B and a C.O. trunk call is terminated to agent posi-
tions.
The call is terminated to agent positions. An agent position answers the call.
While the agent position is busy, press the TRK/TRBL key on station B.
The connection information is output at the MIS terminal.
A system message is...