NEC Medical Center System Operations Manual

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Medical Center System Operations Manual - JAVA Edition TELNET OPERATOR FUNCTIONS
Beeper
Use the Beeper command to place a call to a specified beeper number and to display 
codes that can be manually entered once a connection is established with the beeper 
holder. 
Figure 4-10   Beeper Function
General 
ProcessWhen you select the Beeper command, a prompt displays for the name of the person 
to be beeped. When you type all or part of the name at the prompt, a list of names 
displays with the beeper number associated to each name. Use the arrow keys to 
position the highlight on the desired beeper and press Enter to attempt the call. If the 
beeper call is successful, a list of codes representing various call types displays on the 
screen. Type the code that describes the purpose of the beep and press Enter. Press Esc 
to exit the screen. 
Taylor, Frederick2201 A2 220 1 62 M 08-15  to search,  to return to command line
On-line MCS Status Attendant Status Medical Center System
Call  Status
Trnfr
S      
Source Name
Attendant-1Tue  Aug  17  09:02 am
City, St Room
D       Bed Age Sx Adm Dsch
Destination Name City, StExtension
RoomStatus
Date
Visitors:    Yes
Comment:    No solids until 08-17. Enter Person to Beep:
Enter Person to Beep:
Beeper Code Name                   Beeper Code*** Beeper Codes ***
DownPage
Saunders, Dr. Paul Person
Jones, Dr. Wayne
Teague, Harold
Lee, Steve
Bottom
Up/Down Arrows to move,  to call,  to quit
Top of File
End of FileBlue Alert
Call Clinic
Call Office
Call Home
(1)
(2)
(3)
2222
3333
4444
5555
UpPage Search Top Bottom Print Quit3462
7834
9435Beeper No.
1235 
						

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Procedure
Action Result
Ty p e  b to select the Beeper command. The “Enter Person to Beep:” prompt 
displays and highlights for data entry. (1)
Type part or all of the name of the person to 
be beeped and press Enter. To display all 
names and associated room numbers, press 
Enter when the blank entry field 
highlights. All of the matching extensions in the 
database display. (2)
Using the up- and down-arrow keys, move 
the highlight to the desired name. Then, 
manually call the selected beeper number 
and press Enter.The beeper code list displays, containing 
codes and their definitions. (3) 
Use the DownPage command to move 
forward one page, the UpPage command to 
move back one page, the To p  command to 
move to the beginning of the display, and 
the Bottom command to move to the end of 
the display.
Search the Display
: Type s to select the 
Search command and press Enter. Then 
type the desired pattern and again press 
Enter.
Print the Display
: Type p to select the Print 
command. To print the entire file of codes, 
type f and press Enter. To print only the 
current screen display, type s and press 
Enter. Press Esc to cancel the print request 
and return to the previous command line.All occurrences of the pattern shown on 
that page highlight in the display.
The printing is performed and the display 
command line returns.
To exit the Beeper Code list, type q (quit). The Operator screen displays. 
						

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Redial
Use the Redial command to place a call to the last caller received by the attendant.
Figure 4-11   Redial Function
General 
Process An operator may activate the Redial function any time the station is idle (not connected 
to a caller). The MCS maintains a record of the last incoming call for this purpose. If 
the called extension is busy or the attendant console is connected with another party 
when this function is selected, the operation fails, and an error message displays.
Procedure
On-line MCS Status Attendant Status Medical Center System
Call  Status
Trnfr
S      
Source Name
Attendant-1
Tue  Aug  17  09:02 am
Ext Dept Room
D       Bed Age Sx Adm Dsch
(1)
(2)
On-line MCS Status Attendant Status
Call  Status
Trnfr
SD Visitors:    Yes
Comment:    No solids until 08-17. DirAsstPark Join/Rtrv Beeper Redial Emerg Clear Quit Destination Name
Ext DID Room Bed Age Sx Admit DschUnit
Taylor, FrederickSource Name
2201 A2220 1 62 M 08-15 Ext DID Room Bed Age Sx Admit DschUnit
Action Result
Ty p e  e to select the Redial command. (1) Connection is made to the last caller 
received by the attendant. If connection is 
successful, information about that caller is 
displayed in the Source Name area. (2)
Refer to the instructions corresponding to 
the service that is requested by the caller. 
						

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Emergency
Use the Emerg command to contact either a “specialist” or the supervisor while 
connected to a source caller.
Figure 4-12   Emergency Function
General ProcessYou can activate the Emergency function any time during interaction with a source 
caller. When activated, the Emergency function displays a prompt for a brief name 
or description of the presenting problem. The matches from a directory of 
emergencies display when you enter a name or description. From this displayed 
directory, select either the problem shown and the extension(s) associated with it 
or the supervisor entry. The results of these selections are described below:
Problem: MCS attempts a conference call to the extension shown for the 
selected problem. If the extension is busy, the alternate extension is 
called. A three-way conference call is automatically established when 
the specialist answers the call. 
Supervisor: An alert message (e.g., Att3 Supervisor Alert) is broadcast in the 
Attendant Status window at all active stations, and the Supervisor 
D
term rings. Silent monitoring of the call begins when the supervisor 
answers, and the attendant is notified that the supervisor is listening to 
the call. At the same time, the supervisor’s CRT displays the same 
source and destination information currently displayed on the alerting 
attendant’s CRT.
Enter Problem:
 to search,  to return to command line
On-line MCS Status Attendant Status Medical Center System
Call  Status
Trnfr
S
Source Name
Attendant-1
Tue  Aug  17  09:02 am
Ext Dept Room
D Bed Age Sx Adm Dsch
Problem Extension Alternate Note
Up/Down Arrows to select,  to transfer,  to expand,  to quitEnter Problem:
(1)
(2)
Can’t breathe Problem
Bleeding from woundAdvice
Chest pain
Beginning of Labor1002
1834
1641
1242Check passageway
Lie down, breathe slowly; ambulance
Check timing; call OB
Hold for Poison Control; ID substance
Immobilize, come to ER Poison ingestion
Supervisor
Suspected broken bone6000
3990
1354
More1837
1642
1245
3576
3991
1352 Extension
Alternate
1213Tourniquet/pressure/cold; come to ER 
						

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Supervisor 
EquipmentThe station from which the supervisor monitors calls must be equipped with a 
Dterm V. The Dterm can be configured to ring automatically whether or not the 
supervisor is logged in. When the Dterm is configured to ring automatically, 
conversation monitoring begins as soon as the phone is answered.
Supervisor 
Capability If the supervisor is already connected to a call when monitoring is enabled, the 
source information on the alerting attendant console is not displayed until the 
supervisor releases the call. The MCS can also be set up to have all monitored calls 
connected to a dictation trunk that begins recording at the same time that the call 
monitoring begins.
Expanded Display 
Procedure
Press the tab key while a record in the displayed list is highlighted.  This will display 
any more information available about this selection in a window positioned over the 
list.   Use the arrow keys to move within the window.   Use the Enter and Esc keys to
exit the window.
Action Result
Ty p e  m to select the Emerg command. The “Enter Problem:” prompt displays and 
highlights for data entry. (1)
Type the problem and press Enter. To 
display all names and associated room 
numbers, press Enter when the cursor is on 
the blank entry field.All of the matching problems in the 
database display. (2)
For an emergency problem:
Using the up- and down-arrow keys, move 
the highlight to the appropriate problem and 
press Enter.A call is begun to the extension tied to the 
problem. (OAI key lamps blink and a chime 
rings.) When the call is answered, the 
specialist joins the emergency call, making 
it a three-way conference call.  
						

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Action Result
For a supervisor alert:
Using the up- and down-arrow keys, move 
the highlight to the supervisor record and 
press Enter.
The supervisor can stop listening in on (and 
recording) the conversation at any time by 
hanging up.The Attendant Status window of all stations 
displays a supervisor alert notation. If set up 
to do so, the supervisor’s D
term 
automatically rings. 
As soon as the supervisor answers the 
ringing D
term: 
1) The supervisor connects to the 
initiating operator’s call in silent 
monitoring mode.
2) The message “Supervisor Monitoring” 
displays in the initiating operator’s 
Attendant Status window.
3) The supervisor’s D
term LCD displays 
the message “Monitoring Att ##”.
4) The source and destination information 
displays on both the attendant and 
supervisor CRT. 
Release the call manually. If no other 
incoming call displays, use the Clear 
command to remove the previous call 
information from the screen. 
						

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Chapter 5 JAVA OPERATOR FUNCTIONS
Login
1. From the workstation desktop, double-click the J AVA  C l i e n t icon to start the 
JAVA MCS application. The Password Entry screen (Figure 5-1) will be dis-
played.
Figure 5-1   Password Entry Screen
2. Enter your assigned operator or supervisor login name in the Login Name field. 
(If you do not have an assigned name, see your system administrator.)
3. Enter your password in the Password field, and select the OK button. (If you 
do not have a password, see your system administrator.) The JAVA MCS main 
screen (Figure 5-2) will be displayed.  
						

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Screen Format
The JAVA MCS main screen is illustrated below (Figure 5-2). The major screen 
components are identified in the figure and described below.
Figure 5-2   JAVA MCS Main Screen
Screen Components
(A)Menu Bar – Provides access to operator, directory database and administra-
tor functions.
(B)Header – Displays the name of the application (Medical Center System), 
identification of the workstation position, and the current system time and 
date.
(C)Call Destination Panel – Directory list and detailed information of selected 
destination caller.
(D)Tool Bar/Command Buttons – Command buttons (also showing keyboard 
Hot Key) to select the operator functions.
(A)
(B)
(C)
(D)
(E)
(F) 
						

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(E)Call Source Information Panel – This panel displays source caller infor-
mation including status of the current call and any transfer information. 
(F)Status Panel - Displays the Attendant status, current call status, type of 
transfer and current MCS system status.
These panels and associated functions are further described in the follow-
ing sections of this manual. 
						

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Selecting Operator Functions
After user login, the JAVA MCS Operator screen is displayed (Figure 5-2). Access 
to Administration functions are dependant on the privileges of the user. The 
Operator screen is divided into Status, Call Source and Call Destination areas. 
These are described in the following sections.
Status AreaThe Operator screen Status Area displays information about the attendant, current 
call processing and the MCS system. A detail of the Operator screen Status Area is 
shown below (Figure 5-3):
Figure 5-3   Operator Screen - Status Area
Attendant Status Window
This window on the bottom left corner of the screen is reserved for real-time 
messages that relate directly to attendant-to-attendant communications. For 
instance, when a call is transferred between attendants, this area displays the 
message “Call transfer from Att-3”. This area also displays attendant supervisor 
alerts and error conditions that require special attention. Messages in this area 
clarify any events that affect the attendant console and communications among the 
attendants.
Call Status Window
The Call Status Window displays messages about all current call events. For 
example, an incoming call from an extension with more than one patient in the 
room generates a message here. The message “Extension Busy” shows an attempt 
to perform a Directory Assistance transfer to an off-hook extension.
Transfer Window
This window at the bottom right of the screen allows operators to toggle between 
the following types of transfers:
Screened (S): Places the source caller on hold with music while the operator call 
is being placed to the destination number. The operator hears a 
ring-back tone (RBT) while the destination station phone is 
ringing. The operator is connected to the destination station when 
it is answered. Thereafter the operator may use the SRC, DST, 
TALK, CNCL, or Release keys on the console to manipulate the 
call.