NEC Medical Center System Operations Manual

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When the call is answered, the Attendant Status window displays a message 
showing that it is a recall (Figure 5-9).
Figure 5-9   Answer a Park Recall Status
If another parked call for the same attendant times out during this process, another 
beep is sounded and the number in the brackets of the message increases by one. 
The calls are returned to the attendant and are answered in a first-come, first-serve 
order. The message remains displayed until all timed-out parked calls are answered 
or been abandoned. Any other messages displayed in the Call Status window will 
temporarily replace the time-out message. However, the time-out message returns 
(blinking) when any other messages clear. If the original attendant is no longer on-
line, the next on-line attendant is notified of the timed-out parked call(s). 
						

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Retrieve Parked Call
1. To retrieve a previously parked call, select the F-4 Join screen command but-
ton. The Call Destination area will now show a window of all calls currently 
parked in the system (Figure 5-10).
Note:This Call Park Retrieve function can be canceled at anytime by pressing the Esc 
key, or selecting the F7-Clear screen command button. The source call must still 
be processed.
Note:If the operator exits the Call Park Retrieval window using the Esc key, the paged 
caller is not released. The release must be done from the attendant console.
Figure 5-10   Parked Call Retrieval Window
This window displays all Parked Caller information including the Paged name, 
the name of the Parked caller and the current Status of the parked call. The 
Orbit number is the Meet-Me Page station number assigned for the parked call. 
The Release Time shows the time that the source caller abandoned the call, the 
Duration indicates how long the call has been parked, and the Parked By field 
shows which attendant originally parked the call. 
						

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2. From the window, select the specific parked call to retrieve (or enter a name in 
the Paged Name query field at the bottom of the Parked Call window to select 
the call) and press Enter. The parked call will be transferred to the attendant. 
The parked call status will now show talking to the attendant. The attendant can 
now process the call as needed.
Retrieve from Idle 
ScreenThe procedure for retrieving a parked call from an idle screen (no incoming call) is 
the same as from a screen displaying source caller information on an incoming call. 
However, after the operator presses Enter, the caller is routed to either the 
attendant requesting the parked caller retrieve or to the priority key, depending 
upon how MCS was configured during installation. The attendant then answers the 
call.
Park Call AbandonIf a call is abandoned while it is parked, it still appears in the list of parked calls for 
a preset amount of time. The display window of parked calls will show a time 
notation in the Release Time field that shows when the party abandoned the call, 
and the Status field will display Abandoned. MCS automatically removes the call 
listing from the display after a preset time-out. As long as the window is displayed, 
the deleted call remains on the list. The abandoned call will be cleared when the 
display is cleared back to the directory.
With the Meet_Me Page park method, the paged party will be connected with the 
operator if the parked party abandons before being connected with the paged party.  
						

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Call a Beeper
Use the Beeper command to place a call to a specified beeper (pager) number. This 
function allows alpha-numeric message input for a pager. Follow the steps below 
to call a beeper.
1. Use the Directory Assistance feature to select a specific destination entry to 
beep. Select the directory type and then select the specific entry for the person 
to beep.
2. With a destination selected, select the F6-Beeper screen command button.
If the selected destination has a 
Beeper #, a Make Call operation will place a 
call to the Beeper # (phone #) if the attendant console is idle. If the attendant has 
received a caller, a Tr a n s f e r operation will be initiated to transfer the caller to 
the Beeper #. (If the attendant console is off-line, the call must be dialed manu-
ally. This manual dial status will be displayed in the Call Status area at the bot-
tom of the screen.)
If the selected destination does not have a Beeper #
, but only has a Beeper ID, 
the Pager Message window (Figure 5-11) will be displayed.
Note:This Beeper function can be canceled at anytime by pressing the Esc key, or se-
lecting the Cancel button on the Pager Message window.
Figure 5-11   Beeper Function Window
3. From the Pager Message window, a text message can be entered in the Te x t  M e s -
sage field. This message will display on a text messaging pager.
4. Select the OK button to make the call to the selected beeper/pager. 
						

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Redial
Use the Redial command to place a call to the last caller received by the attendant. 
JAVA MCS maintains a record of the last incoming call for this purpose. An 
attendant can activate the Redial function anytime the attendant station is idle (not 
connected with a caller). Follow the steps below:
1. Select the F6-Redial screen command button. A call will be placed from the at-
tendant to the last call received by this attendant.
If the called extension is busy
 or the attendant console is connected with another 
party when this function is selected, the call operation fails, and an error mes-
sage will be displayed in the Call Status area.
2. Communicate with the last caller as needed. 
						

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Medical Center System Operations Manual - JAVA Edition DATABASE ADMINISTRATION
Chapter 6 DATABASE ADMINISTRATION
Introduction
Use the Database Administration option on the Main Menu to add, modify, 
delete, view, and/or print MCS database records.
 
Note:Before extensions can be entered to the database records through this option, the 
extensions must be inserted into MCS through the Main Menu System Adminis-
tration option. (Refer to Chapter 7 SYSTEM ADMINISTRATION, RCS Descrip-
tions for more details.)
Figure 6-1   Database Administration
Types of Database 
RecordsThe MCS Database Maintenance menu reflects the different kinds of records with 
which MCS provides the variety of data used by the operator during call 
processing. In response to operator activity, MCS pulls records from the database 
to display source caller data, results of Directory Assistance searches, and 
expanded versions of displayed items. To accommodate this data, the database 
contains different types of records. For instance, the data entered and stored for 
patients differs from the data entered and stored for physicians or for hospital 
services.
MCS Status   Attendant Status
Medical Center System
   Call  Status
Trnfr
S
SupervisorTue Aug 17 09:02 am
D
***  Main Menu ***
System Administration
Configuration Management
Login Name Maintenance
Quit
  Arrow keys to move cursor,  to select,  to quit
Supervisor Reports Operator Functions
Database Administration
(1)
(2)
***  MCS  Database Maintenance  ***
Patients
Physicians
Employees
Attendant Stations
Other Internal Extensions
Tests/Procedures
External Numbers
Trunk Numbers
Beeper Codes
Emergencies
Quit
Arrow keys to move cursor,  to select,  to quit
Off-line 
						

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ProceduresThe steps by which data is entered, deleted, changed, viewed, and/or printed are the 
same regardless of what kind of data is being handled. The fields and expected 
entries differ, but the procedures are the same. Note slight differences, such as 
patients are admitted (using the Admit command), whereas all other types of 
records are added (using the Add command). This chapter provides steps for 
handling the data in the database in this section and then describes the different 
types of records that the database can contain in Database Procedures on page 88. 
Extension 
AssignmentsInternal hospital extensions must first be assigned through the Extension 
Maintenance option before patient, physician, employee, and other assignments 
can be made to them. (See 
Chapter 7 SYSTEM ADMINISTRATION, RCS Descriptions 
for more information on assigning internal hospital extensions.) Extension 
Maintenance records identify the internal extensions that have been assigned on the 
PBX Maintenance Administration Terminal (MAT) by the type of phone (e.g., 
patient room, nursing station, or attendant console), their location, and, for some, 
their default restriction class.
Although MCS assignments to the extensions may change (i.e., patients, 
employees, etc.), changes to these basic Extension Maintenance records should be 
rare and probably required only by changes that are made at the MAT.
View CommandA View command makes it possible to display a selection, or range, of records. A 
beginning pattern and an ending pattern specify the range. The pattern can be either 
a partial or full entry of a number or word, according to the type of record selected 
from the MCS Database Maintenance menu. When you select the View command, 
a pop-up window prompts for the key by which the records are to be retrieved and 
displayed. 
Menu AccessThe Supervisor is always authorized to enter this menu option. An Operator can 
enter it only if access is authorized through the Configuration Management 
option on the Main Menu. 
						

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Screen 
SamplesFigure 4-2 shows several of the database records for which the procedures on the 
following pages apply:
Figure 6-2   Record Field and Command Line Samples
Database Entry 
and Exit 
Procedure
***  Patients ***
Name:
Account Number:
Room Number:
Bed Number:
DID Number:
Age:
Sex:
Address:
City:
State:
Visitors:
Phone Service:
Special:
Comment:
Admit  Discharge  Modify  View  Print  Quit
***  Physicians ***
Name:
Beeper Number:
Office Phone Number:
Note:
Specialty:
Associate Name:
Associate Phone Number:
Car Phone Number:
Home Phone Number:
Add  Delete  Modify  View
***  Tests/Procedures ***
Name:
Extension:
Note:
Comment:
Comment:
Add  Delete Modify
***  Emergencies ***
Name:
Extension:
Alternate Extension:
Advice:
Add  Delete  Modify  View  Print  Quit
Action Result
On the MCS Main Menu, type d to select 
the Database Administration option.The MCS Database Maintenance menu 
displays the types of database records. 
To select the desired type of database 
record, type the highlighted letter. 
Note:In most cases, the highlighted letter is 
the first letter of the word. When the 
word begins with a letter that has 
been used before, the second or even 
third letter may be highlighted.
The fields of the selected record type and a 
new command line display. (Figure 6-2)
Refer to the following pages for 
descriptions of each function provided by 
the new command line.
To exit the MCS Database Maintenance 
menu, type q (quit).The MCS Main Menu displays. 
						

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Database Procedures
Add a Record / 
Admit a PatientUse this procedure to add a new record of the type selected or to admit a new 
patient to the database.
Figure 6-3   Add a Record/Admit a Patient
Effect of Data Entry
Patient admissions occur immediately and are stamped with the current date. If a 
patient is admitted with a DID number, this number is turned on as soon as the data 
entered to these screens is saved.
Pop-up Windows
On several record types, after identification of the room/bed and/or extension 
number, a pop-up window displays data that has previously been assigned to the 
extension number through the Extension Maintenance option on the MCS System 
Administration menu. This data is for display only; it cannot be changed through 
any action in these database screens.
Empty Fields
Not all of the fields in a record require an entry. However, the record is considered 
complete only when you press Enter in every field, regardless of whether or not 
you have made an entry in that field. Pressing the Esc key before completing a full 
record erases any data entered up to that point.
Name:
MCS Status   Attendant Status
Medical Center System
   Call  Status
Trnfr
S
SupervisorTue Aug 17 09:02 am
D
***  Patients ***
Account Number:
Room Number:
Bed Number:
DID Number:
Age:
Sex:
Address:
City:
State:
Visitors:
Phone Service:
Special:
Comment:
Admit   Discharge   Modify   View   Print
Extension:
(1)
(2)
Enter (Esc) to return to command line5062
Nursing Unit:A1
Nurse Station:
5000 Name:
Account Number:
Room Number:
Bed Number:
DID Number:
Age:
Sex:
Address:
City:
State:
Visitors:
Phone Service:
Special:
Comment: ***  Patients ***