NEC Medical Center System Operations Manual

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Medical Center System Operations Manual - JAVA Edition PROCESS AND ERROR MESSAGES
First character cannot be a space or null. attwinmsg
The operator must do something other than insert blanks or press RETURN.
Going off-line due to error. errmsg
The application went off line because an outstanding sequence was found. Ask the 
administrator to check the UNIX queues.
Invalid deletion, extension currently assigned to user. DBermsg
User (i.e., patient, employee, etc.) must be deleted before the extension assigned to 
that user can be deleted.
Invalid deletion, DID group currently assigned in schedule. DBermsg
Delete the group index from the schedule, and then retry.
Invalid deletion, RSC group currently assigned in schedule. DBermsg
Delete the group index from the schedule, and then retry.
Invalid deletion, Time index currently assigned in schedule. DBermsg
Delete the time index from the schedule, and then retry.
Invalid extension for directory entry. DBermsg
An attempt has been made to add an employee, patient, etc. with an extension that 
no longer exists.
Invalid Login Name. attwinmsg
Try again, perhaps typing in upper- or lowercase letters.
Invalid Password. attwinmsg
Try again; check with the administrator about the password.
Joining parked and paged parties. attwinmsg
An attempt is being made to retrieve requested parked and paged parties.
Minor error when receiving data. errmsg
Part of the incoming message did not match what MCS expected in the message. 
This is a minor problem that will not interrupt processing; keep going.
Monitoring . attwinmsg
The attendant number on the monitoring supervisor’s station when an operator alert 
is successful and the supervisor D
term is answered.
Month must be 01 to 12. attwinmsg
Entered month lies outside of the number of months in the year.
No caller from which to take msg. attwinmsg
The Message function has been selected when no incoming call has been answered.
No color capabilities available. errmsg
The terminal type (vt100, etc.) does not support color. 
						

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No members in group. Cmnerr 
Regardless of the scheduled change, this group has no members. It is probably best 
to delete the scheduled change.
No Patient Extension for this room. attwinmsg
If there should be, ask the administrator to add the patient extension; otherwise, 
continue input without filling in a bed.
No Patient Extension for this room and bed. attwinmsg
A patient extension exists for this room, but not for this bed.
No server available. Cmnerr 
An attendant attempted to go on-line when the maximum number of attendants were 
already logged on.
No source caller for monitoring. attwinmsg
The supervisor monitoring function has been attempted when no incoming call has 
been answered.
No source caller for parking. attwinmsg
The Parking function has been attempted when no incoming call has been answered.
No statistics records to format. errmsg
There are no statistics yet from which to format records.
No such group. Cmnerr 
An RSC/DID schedule has an unknown group assigned; this circumstance is 
unlikely to occur.
Park service not available. attwinmsg
Directory assistance, beeper, emergency services are still available.
Park service unavailable. Cmnerr 
Communication with the PBX is down.
Parked call time-out [#]. attwinmsg
The number of callers rerouted to this attendant because they have been parked 
beyond the time configured for parked calls.
Parking caller.  attwinmsg
The caller is being parked as shown.
Patient discharged can’t transfr. attwinmsg
An attempt was made to transfer a caller to a patient who has been discharged.
Patient extension must be unique. DBermsg
This extension has been used; someone may have added this extension before it was 
added here. 
						

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Query max exceeded. Cmnerr 
If this is a problem, increase the maximum value through the MCS Configuration 
Management Menu.
Recall list is full. Cmnerr 
Check MCS configuration database on APM and increase recall list parameters, 
have operators log off, terminate M
CS_Monitor and MCS_Server components, 
remove configured MCS shared memory, and reinitialize.
Record does not exist. DBermsg
This record is not in the database.
Record exists, to make changes use modify. attwinmsg
An attempt was made to add a record that according to its key field already exists. 
The record can only be changed or the screen exited and the field re-entered.
Resetting parked time-out number. errmsg
The application did not find an empty park time-out slot. This problem is not major 
and will not interrupt processing; keep going.
Restoring DID, no longer valid. attwinmsg
The DID number entered for a patient was offered, but has since been used by 
someone else.
Restoring DID, problem locking it. attwinmsg
The DID number is may not be unique, or there may be a database problem. Try 
again. Ask the administrator to check log for database error description.
Restoring DID, problem modifying it. attwinmsg
There is a database problem; try again. Ask the administrator to check the log for a 
database error description.
Room already in use for a patient extension. attwinmsg
An attempt has been made to add a patient extension to a room that is already used 
for another patient extension.
Room already used for a non-patient extension. attwinmsg
An attempt has been made to insert a room for a patient extension that is already 
being used for a non-patient station such as an attendant, a nursing unit, etc.
Room and bed already used for an extension. attwinmsg
An attempt has been made to add a patient extension with a room and bed that are 
already assigned to another patient extension.
RSC group does not exist. DBermsg
An attempt has been made to schedule something (DID/RSC change) for a group or 
time index that does not exist.
Source caller cannot have msgs. attwinmsg
An attempt has been made to take a message for a non-patient party. 
						

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Supervisor emergencies ignore alternate extension. attwinmsg
To enter an emergency record for supervisor alerts, no second extension is needed 
(or used).
Supervisor is not logged in. attwinmsg
The message tells the operator who began a supervisor alert that although the 
supervisor D
term is ringing, the supervisor is not logged onto an attendant console.
Supervisor now monitoring convrs. attwinmsg
This message tells the operator who began a supervisor alert that the supervisor has 
answered and is monitoring the conversation.
Time index does not exist. DBermsg
An attempt has been made to schedule something (DID/RSC change) for a group or 
time index that does not exist.
Time index must be between 1 and . Ioerr
The entered index is out of range; try again.
The unit must be one configured as a nurse’s station extension. DBermsg
Someone may have deleted the nurse’s station extension for this unit on another 
console before it was saved here.
The unit must be unique for each nurse’s station extension. DBermsg
This extension seems to already have an assigned unit; perhaps one was added just 
before this one. 
The room and bed must be unique. DBermsg
An attempt has been made to add a patient extension whose room and bed are being 
used by another.
The  cannot be the first character. attwinmsg
The pound sign (#) cannot be the first character entered for the attendant label or 
name in the Configuration Management Menu.
This bed is not available. attwinmsg
An attempt has been made to assign a patient to a room with a bed that is already in 
use.
This number must be greater than zero. attwinmsg
Try again with a larger number.
This room already has max allowed extensions. attwinmsg
An attempt has been made to add a patient extension to a room that has already been 
assigned its maximum allowed extension(s), such as 1 for private room.
This room does not have any available beds. attwinmsg
An attempt has been made to assign a patient to a room whose beds are already 
assigned. 
						

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This tty not configured. errmsg
Ask the administrator to change the tty (terminal) file in the MCS directory to 
include this tty.
Too many entries in database. Cmnerr 
More than one RSC/DID group has been found in the database. This is unlikely 
to occur.
Transferring caller.  attwinmsg
The caller is being transferred.
Transferred from an attendant. attwinmsg
The call just answered is an interposition attendant transfer.
Unit already exists for a nurse station extension. attwinmsg
While a nursing station extension was being added, an attempt was made to 
enter a unit that is already being used for another nursing extension.
Unit not assigned for a nurse station extension. attwinmsg
An assignment has been made to a unit that has not been assigned as a unit. If 
it is a valid unit, ask the administrator to add a unique ‘master’ extension for 
this nursing unit.
Wrong type returned from dblookup. Errmsg
See “Database Errors.”
You ARE the supervisor. attwinmsg
This is a reminder for any supervisor who begins a supervisor alert. 
You have not been called by extn. attwinmsg
The Redial function has been selected when there has been no released 
incoming call during this on-line session.
You must call beeper manually. attwinmsg
This is not an on-line feature. Manually dial the beeper number on the console.
You must include a # somewhere in the label. attwinmsg
Each attendant name or label must include the pound sign (#) for MCS 
recognition.
You must transfer call manually. attwinmsg
This transfer is not handled on-line. Manually dial the number on the console.
Your held party just hung up. attwinmsg
A party who was on hold has hung up. 
						

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Medical Center System Operations Manual - JAVA Edition PLATFORM MANAGEMENT
Chapter 12 PLATFORM MANAGEMENT
Introduction to Platform Management
When you enter the mcsadm login name, the MCS Platform Management Menu 
displays with the options that are described below: 
Figure 12-1   Platform Management
Menu OptionsThe MCS Platform Management Menu provides the following options described 
below:
Backup Database Makes a backup copy of database assignments on 
tape; first in sequence of database options.
Create Database Creates new database fields according to MCS 
instructions.
Drop Database Removes the entire MCS database. WARNING: 
Do not use this option before backing up the 
database on tape through the Backup Database 
option.
Make  Database  Indexes Recreates the order by which the database records 
are stored.
Erase  Database  Indexes Erases the order in which the database records are 
stored and sorted.
Rebuild Database Indexes Rebuilds the database indexes to improve 
efficiency in database access and searches.
Set Menu Colors Resets the color of all screens in the MCS and 
related applications.
Table Record Count Lists the internal MCS tables. For each, display a 
count of its records. 
MCS Platform Management Menu
Backup Database
Create Database
Drop Database
Make Database Indexes
Erase Database Indexes
Rebuild Database Indexes
Set Menu Colors
Table Record Count
View Tty File
FLF/RCF Download to PBX
UNIX
LogoutOptions
Enter Option: [  ] 
						

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View Tty File Displays what tty is tied to each attendant console 
extension.
FLF/RCF Download to PBX Restores patient extensions, phone service, DID 
numbers, and patient restriction information to the 
PBX if there is a PBX failure.
UNIX Positions the cursor at the UNIX prompt. This option 
is not explained further in this manual. Refer to a 
UNIX reference guide.
Sequence of 
Option UseIn circumstances other than a response to a system failure, the sequence for database 
options is as follows:
1. Back up the database.
2. Drop the database.
3. Create the database.
4. Use the Make Database Indexes option.
5. Using an Informix guide, retrieve the backup copy from the tape.
WarningNEVER drop the database before backing it up, or the database will be lost.
Procedure
Action Result
At the login prompt, type mcsadm and 
press Enter.The MCS Platform Management Menu 
displays. 
Refer to the following pages for 
information and instructions for using each 
menu option.
To exit the MCS Platform Management 
Menu, type l (for Logout) and press Enter.The Login prompt redisplays. 
						

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Backup Database Option
Use the Backup Database option on the MCS Platform Management Menu to store a 
backup copy of the MCS database on tape.
Figure 12-2   Backup Database
DelayMCS must lock the database while this backup is being performed. No one can access 
information in the database during this time. Therefore, we recommend that you 
perform backups during low-traffic times only. 
When to UseThis option should be used in the following three instances:
To back up the basic MCS system after it has been installed and only relatively 
permanent database and extension assignments have been made. 
Thereafter, when patients have been introduced to the system and many changes are 
being made to the database, such as patient admissions or discharges and changes 
to employee or physician extension assignments.
Before every use of the Drop Database option.
Retrieval
If a back-up copy of the database must be retrieved (e.g., in the case of a system failure), 
consult the Informix database retrieval procedures. The Backup MCS Database screen 
names the full path and filename of the backup database stored for use with this 
procedure.
MCS Platform Management Menu
Options
Backup Database
Create Database
Drop Database
Make Database Indexes
Erase Database Indexes
Rebuild Database Indexes
Set Menu Colors
Table Record Cou
ntView Tty FileFLF/RCF Download to PBX
UNIX
Logout
Enter Option: [ b  ]Backup MCS Database
Data will be ’unloaded’ to /oai/app/mcs/backup
Are you sure (y/n):  y 
Please wait . . .
Press Enter to continue. Access Informix (dbaccess) 
						

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Procedure 
Action Result
On the MCS Platform Management Menu, 
type b at the prompt and press Enter. (1)The Backup MCS Database screen displays 
with important information about the 
backup. (2)
Write the time and date on the tape as 
shown, and place a tape in the drive. To 
perform the backup, type y at the prompt 
and press Enter.If a tape is in the tape drive, the backup is 
performed. If not, the backup is cancelled. 
In either case, the message “Press Enter to 
continue” displays.
Press Enter. The MCS Platform Management Menu 
redisplays.