NEC Medical Center System Operations Manual

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Medical Center System Operations Manual - JAVA Edition FIGURES
Figure TitlePage
12-11 FLF/RCF Download to PBX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  180
13-1 Host Interface Administration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  181
13-2 Interface Log File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  183
13-3 Interface Initialization/Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  185
13-4 Interface Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  186
13-5 Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  189
A-1 Beeper Connectivity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
A-2 Beeper Software Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
A-3 Console Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
A-4 Database Beeper Number Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
A-5 Local Pager Message Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
A-6 Pager Message Error  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
A-7 Beeper Codes Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
A-8 Beeper Interface Administration Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
A-9 Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
A-10 Configuration Files  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
A-11 Misc Parameters Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
A-12 Port Parameters Window  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
A-13 Timer Parameters Window  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
A-14 View Log File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
A-15 Beeper Transaction Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15 
						

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							NDA-30026   Revision 6Page 1
Medical Center System Operations Manual - JAVA Edition INTRODUCTION
Chapter 1 INTRODUCTION
What is Medical Center System?
The Medical Center System (MCS) provides enhanced operator functions and call 
handling for a medical center environment. MCS combines the NEC Advanced 
Attendant Console with a general purpose computer equipped with a UNIX 
System V operating environment, the NEC Applications Manager support 
platform, and a comprehensive package of software components.
MCS operates with a SN716 Attendant Console. The illustration below (Figure 1-
1) shows the MCS components in a typical configuration:
Figure 1-1   Medical Center System
MCS provides enhanced functionality by using the NEC Open Applications 
Interface (OAI) communication pathway between the UAP computer and the 
NEAX2400 PBX system. The PBX and UAP utilize standard TCP/IP network 
media for communication allowing flexible deployment options.
The MCS JAVA Edition (MCS-JE) includes a JAVA based client Graphical User 
Interface (GUI) that can be installed on any PC Workstation that supports Sun 
Microsystems JAVA Virtual Machine (JVM) Release 1.1.7 or greater. The MCS-
JE client installation provides a compatible JVM runtime for Microsoft Windows 
9x.
MCS-JE also supports previous MCS customers that do not use PC Workstations 
to connect to the MCS UAP. The MCS-JE software components can be configured 
with either PC Workstations and existing attendant console stations. This 
capability provides a choice for the customer of how and when to upgrade.
Computer Paging System Internal Station
OAI Connection (TCP/IP Network)APM & NEAX2400 IMS
Trunk AnnouncementMusic
 MCS
LinesAttendant Console Station
Applications Remote Computer
TrunkHospital or other
UAPTCP/IP
 Network
Optional
Network
SN716 PBX
PC Workstation 
						

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INTRODUCTION Medical Center System Operations Manual - JAVA Edition
Telnet and JAVA 
InterfacesThe MCS-JE supports both JAVA GUI and the character based Telnet terminal 
session interfaces. The JAVA GUI is available for operator features and functions. 
Database administration between the PC Workstation (client) and the MCS UAP 
uses the character based Telnet interface.
To use the character based interface, a third-party terminal emulation program that 
supports the Telnet session protocols must be installed on the PC Workstation. The 
standard MS Windows Telnet program is NOT recommended as it does not 
adequately support colors and cursor positioning. Other commercial terminal 
emulation programs that support Telnet sessions such as PowerTerm or SCO 
TermVision are suggested.
Operator 
FunctionsMCS provides up to 16 medical center operators with an on-screen display of caller 
information and an interactive screen for caller assistance using the functions:
•Directory Assistance – Provides information retrieval from a computer 
database and directs incoming calls to their destinations. The database contains 
patient, staff, and other information that is designed for either stand-alone use 
or for interactive transactions with a remote database server. 
Park/Page Retrieval – Allows the operator to transfer an incoming call to an 
announcement trunk or to a monitored number for later retrieval.
Beeper Connection – Displays a database listing of beeper assignments. 
Automatic call placement and manual entry of message codes is supported. 
Alphanumeric beeper messaging is supported with an add-on beeper interface 
package.
Redial Caller – Automatically attempts to reestablish connection with the most 
previous internal extension.
Emergency Response – Displays a database of emergency response teams and 
agencies for operator selection, and automatically places the chosen call.
Supervisor 
FunctionsMCS provides supervisory functions using password security access for the 
management of the MCS resources used by MCS operator functions. The 
Supervisor may perform the following functions by accessing the menu items 
listed below:
Database Administration – Add, delete, modify, view, and print the large 
variety of database records that are required by MCS operator functions.
System Administration – Make extension assignments, including the types of 
restrictions that affect their use, and direct inward dialing numbers controlled 
by MCS. 
Configuration Management – Modify or print configuration parameters that 
affect processing of time-outs and the Operator Functions display fields.
Login Maintenance – Manage the MCS login and password security system as 
well as to activate specific operators. 
						

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Medical Center System Operations Manual - JAVA Edition INTRODUCTION
Supervisor Reports – View and print statistical reports generated from 
operator call processing activity.
Note:The initial release of MCS-JE does not support JAVA GUI interfaces for all su-
pervisory functions. Where not supported, the Telnet session interface will be 
used.
In addition to these menu-driven capabilities, the supervisor can respond to an 
operator emergency alert by silently monitoring an ongoing conversation between 
a caller and an operator.
Password SecurityThe MCS menu system serves up to 16 operators and one supervisor. Operators can 
be configured with operator functions or with operator and database management 
capabilities. If operators are not configured for access to database functions, 
entering the operator password on the login screen automatically displays an 
Operator Functions screen.
The supervisor can access all operator functions as well as database, configuration, 
login name, and report management options. Authorized access by the supervisor 
displays the full MCS Main Menu.  
						

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INTRODUCTION Medical Center System Operations Manual - JAVA Edition
How to Use This Manual
Manual 
OrganizationThis manual is organized around the MCS Main Menu illustrated in Chapter 3 for 
the Telnet interface and Chapter 4 for the JAVA GUI interface. The later chapters 
describe these Main Menu features and functions. Refer to the following chapters 
to install, configure, and operate MCS-JE:
Chapter 2, “SERVER INSTALLATION” 
This chapter addresses the server hardware and software installation of MCS as 
well as the necessary configuration files, databases, and other data and 
equipment assignments that are required by MCS. 
Chapter 3, “JAVA MCS CLIENT INSTALLATION”
If using the JAVA GUI, this describes the procedure to install the MCS-JE JAVA 
GUI on a PC Workstation.
Chapter 4, “TELNET OPERATOR FUNCTIONS”
This provides an illustrated reference and procedural guide to all of the 
functions provided to MCS operators using the Telnet protocol interface.
Chapter 5, “JAVA OPERATOR FUNCTIONS”
This chapter provide an illustrated reference and procedural guide to all of the 
functions provided to MCS operators using the JAVA GUI.
Chapter 6, “DATABASE ADMINISTRATION”
This chapter describes the procedures to manage the various types of database 
records used by MCS.
Chapter 7, “SYSTEM ADMINISTRATION”
This describes phone equipment numbers (e.g., extensions and trunk numbers) 
and the necessary assignments associated to them. 
Chapter 8, “CONFIGURATION MANAGEMENT”
This chapter describes configuration parameters that affect MCS operation and 
that can be modified by the supervisor as necessary. 
Chapter 9, “LOGIN NAME MAINTENANCE”
This describes the procedures for a supervisor to manage the login name and 
password security system.
Chapter 10, “SUPERVISOR REPORTS”
This chapter describes the procedures for the supervisor with information on 
how to view call processing statistics by operator on a daily basis. 
						

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Medical Center System Operations Manual - JAVA Edition INTRODUCTION
Chapter 11, “PROCESS AND ERROR MESSAGES”
This chapter presents an alphabetical list of the messages that might appear 
throughout MCS screen operations with a brief description of their meaning and 
recovery measures, if appropriate.
Chapter 12, “PLATFORM MANAGEMENT”
This chapter provides illustrated instructions for performing various tasks in 
support of MCS functions, including backing up the database on tape, managing 
the database indexes, resetting the colors seen on the MCS screens, and 
displaying MCS records and terminal assignments.
Chapter 13, “HOST INTERFACE ADMINISTRATION”
This chapter describes the options that are available for managing the 
communication interface between the MCS and the hospital information 
system, including log file access, initialization and termination of the interface, 
and configuration and statistical data. 
Appendix A, “BEEPER INTERFACE”
This appendix describes the features and basic operation of NEC’s MCS 
alphanumeric paging interface.
Chapter Layout
When using MCS, you can often choose a Main Menu option to display either a 
second-level menu of options (e.g., choose the System Administration option on 
the Main Menu to display the System Administration menu) or a new series of 
commands (e.g., Add, Delete, Modify). The chapters in this manual follow the 
same organization in that each second-level menu option or command is presented 
as a separate section.
Each multi-level chapter begins with an overview that describes the entire chapter 
and the options discussed within the chapter. Each section includes an illustration 
of the screen(s) or window(s) associated with the procedure, information related to 
performance of the procedure, and step-by-step instructions. 
Some graphics illustrate the progression among a group of related screens.
Medical Center SystemSupervisorTue Aug 17 09:02 am
***  Main Menu ***
Database Administration
System Administration Operator Functions
   *** MCS System Administration ***
RSC DEscriptions
Extension Maintenance
Patient DID Numbers
   *** Extension Maintenance ***
(3) (1)
(2)
Patient Room Extensions
Attendant Console Extensions
Nurse Station Extensions 
						

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The numbers in parentheses beside each screen graphic represent the number of the 
screen in the progression. These numbers are referenced in the procedural 
instructions, where applicable, to help you associate the action with the appropriate 
screen. In the illustration above, the Extension Main ten ace screen (3) displays 
after you select System Administration from the Main Menu (1) and Extension 
Maintenance from the MCS System Administration screen (2). 
Option/Command 
SelectionCommands can be selected in either of two ways that are configurable through the 
Configuration Management option on the MCS Main Menu. Either you type the 
first letter of the command to immediately implement that command, or you type 
the first letter of the command followed by the Enter key. Instructions provided in 
this manual are all based upon entry of the first letter. When the first letter of a 
command or menu options has been used for another option on that screen, the next 
unused letter in the word is highlighted for use. 
						

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Medical Center System Operations Manual - JAVA Edition INTRODUCTION
Procedures
Each section includes step-by-step instructions on how to select and move to the 
required screen and how to perform the available actions. The procedures are 
presented in a two-column layout. The left column contains the action to be taken. 
The right column contains the results of that action. Where there are field entries 
to be made on the screen, this manual provides field names in the left column and 
corresponding field definitions in the right column.
General Key Use
Throughout MCS, the following keys generally perform the actions described 
below.
Note:Clear notation is made wherever other key or key combinations apply or these do 
not.
Enter –Accepts a selection or field entry.
Esc–Generally exits the current screen or action to the last 
screen or action.
Arrow keys–Move the cursor in the direction shown.
Space bar–Selects an option when more than one is available in a 
field; serves to toggle among scrolled or side-by-side 
options in a field.
Backspace–Erases any data in a field.
Tab–Expands a data record to expose more information or 
provide other options that can be selected.
Action Result
On the Main Menu, type s to select the 
System Administration option. (1)The System Administration menu 
displays. (2)
On the System Administration menu, 
type e to select the Extension 
Maintenance option.The Extension Maintenance menu 
displays. (3) 
						

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