NEC Medical Center System Operations Manual

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Medical Center System Operations Manual - JAVA Edition JAVA MCS CLIENT INSTALLATION
4. Select the I want to search my system for existing Virtual Machines option. 
The Searching for VMs dialog box (Figure 3-3) is displayed.
Figure 3-3   Searching for VMs dialog box
The installation program searches for installed virtual machines and displays 
the installed virtual machines in the window.
Select the virtual machine, then click OK. 
						

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JAVA MCS CLIENT INSTALLATION Medical Center System Operations Manual - JAVA Edition
The application is installed to the default directory. A progress indicator in 
the browser window indicates how much of the installation is complete, as 
shown in Figure 3-4.
Figure 3-4   Installing Application progress indicator
5. When the virtual machine installation is done, click OK. The Welcome dialog 
box (Figure 3-5) is displayed.
Figure 3-5   Welcome dialog box 
						

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Medical Center System Operations Manual - JAVA Edition JAVA MCS CLIENT INSTALLATION
6. Click Next to start the installation. A progress indicator shows how much of 
the installation is complete, as shown in Figure 3-6.
Figure 3-6   Installing Files progress indicator
7. When the installation program is finished, the Installation Complete dialog box 
(Figure 3-7) is displayed. 
Figure 3-7   Installation Complete dialog box
8. Click Finish and close your browser window. The JAVA MCS Client is now in-
stalled. Refer to the MCS (JAVA Edition) User Guide for more information 
about the JAVA MCS Client application. 
						

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Medical Center System Operations Manual - JAVA Edition TELNET OPERATOR FUNCTIONS
Chapter 4 TELNET OPERATOR FUNCTIONS
Login
An operator or supervisor must login by entering MCS at the UNIX prompt. This 
login displays the MCS password entry screen where access security is 
implemented.
Figure 4-1   Password Entry
*** NEC Proprietary ***
Login Name: Medical Center System 
Password:    Tue Aug 17 09:02 am
 to accept,  to quit 
						

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Screen Format
The MCS Telnet Main Menu is illustrated below in Figure 4-2. The screen parts that 
are common to all levels of the menu hierarchy are identified in the figure and are 
described below:
Figure 4-2   Screen Format
(a)Header – The top line contains the name of the menu system (Medical Center 
System), identification of the attendant console (in this case, Supervisor), and a time 
and date notation that is periodically updated. This line remains the same no matter 
what kind of changes take place in the rest of the screen.
(b)Interactive Window – This is the working area of the screen in which several 
different formats are displayed, including lists of choices, data input windows, and 
information displays. When the Operator Functions option is selected from the 
Main Menu, this area is further divided into multiple areas for Source Caller and 
Destination information.
(c)Command Line – Some menus contain action choices in this area of the screen 
(Arrow keys to move cursor,  to select,  to quit). Other menus display 
a set of available commands (e.g., DirAsst, Park, Join/Rtrv, Beeper, Redial, Emerg, 
Clear, and Quit commands on the Operator Functions screen).
(d)Status Area – The bottom area of the screen contains labeled areas in which 
information about the attendant, status of the current call, the type of transfer in 
effect, and the current MCS system status displays. 
(d)(c) (a)MCS Status   Attendant Status
Medical Center System
   Call  Status
Trnfr
S
SupervisorTue Aug 17 09:02 am
D
***  Main Menu ***
Database Administration
System Administration
Configuration Management
Login Name Maintenance
Quit
  Arrow keys to move cursor,  to select,  to quit
Supervisor Reports Operator Functions
(b) 
						

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Medical Center System Operations Manual - JAVA Edition TELNET OPERATOR FUNCTIONS
Selecting Operator Functions
Select the Operator Functions option from the MCS Main Menu to display the 
Operator screen, making MCS call processing functions accessible to the operator. If 
the operator is not set up for database capabilities, type the operator password at the 
login prompt to display the Operator screen directly.
Figure 4-3   Operator Screen
On the Operator screen, the interactive window is divided into the Destination and 
Source areas. The Status area at the bottom of the screen shows the status of MCS 
operator functions. These areas are discussed below, as they relate to operator activity.
Destination
Status SourceDirAsst(1)
Medical Center System
Attendant - 1Tue Aug 17 09:02 am
***  Main Menu ***
Database Administration
Quit
Operator Functions
(2)
On-line MCS Status Attendant Status Medical Center System
Call  Status
Trnfr
     
Source Name
Attendant-1
Tue  Aug  17  09:02 am
Ext DID Room
D
Bed Age Sx Admit Dsch
Destination Name
Area
Area
Area
Park Join/Rtrv Beeper Redial Emerg Clear Quit
S Unit Ext DID Room Bed Age Sx Admit DschUnit 
						

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Status AreaThe following sections in the status area display information about the current call 
processing environment. 
MCS Status Window
This window in the bottom right corner of the screen displays the operational status of 
the MCS system. Whenever there is a change in status, the new status notation replaces 
the old, and a beep is sounded on the CRT. Any of the following notations can be 
displayed:
On-line: The OAI that enables communication between the attendant console and 
the CRT is initialized; the MCS and NEAX2400 are in full 
communication, with all screen functions available; and call events at this 
station are now being monitored. This is the normal status when the user 
enters the Operator Functions option.
Dir off: The Directory Assistance, beeper, and emergency functions are not 
operational, but Park/Retrieve is available.
Park off: The Park/Retrieve functions are not operational, but Directory Assistance 
and the other command functions are available.
Off-line: The OAI is not initialized, so the attendant console is operating 
independently of the MCS CRT. In this status, the operator can perform 
directory searches and message operations but not automated call 
processing. Therefore, all call placement functions must take place 
through the attendant console. When OAI functions are restored, the Off-
line notation is replaced with a message showing a change in status, and 
the CRT beeps once. Operations can then be carried out normally with the 
degree of automated call placement shown by the new status.
Attendant Status Window
This window on the bottom left corner of the screen is reserved for real-time messages 
that relate directly to attendant-to-attendant communications. For instance, when a call 
is transferred between attendants, this area displays the message “Call transfer from 
Att-3”. This area also displays attendant supervisor alerts and error conditions that 
require special attention. Messages in this area clarify any events that affect the 
attendant console and communications among the attendants.
Call Status Window
The Call Status Window displays messages about all current call events. For example, 
an incoming call from an extension with more than one patient in the room generates a 
message here. The message “Extension Busy” shows an attempt to perform a Directory 
Assistance transfer to an off-hook extension. 
						

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Trnfr Window
This window at the bottom right of the screen allows operators to toggle between the 
following types of transfers:
Screened (S): Places the source caller on hold with music while the operator call is 
being placed to the destination number. The operator hears a ring-back 
tone (RBT) while the destination station phone is ringing. The operator 
is connected to the destination station when it is answered. Thereafter 
the operator may use the SRC, DST, TALK, CNCL, or Release keys to 
manipulate the call.
Direct (D): Causes the source caller to hear a RBT while the destination station 
phone is ringing. The operator is automatically disconnected from both 
parties, and the source caller is directly connected to the destination 
party without operator screening of the transfer.
The default transfer type is configurable through the Configuration Management 
option on the Supervisor Main Menu. The type of transfer currently in effect is 
highlighted.
Source AreaWhen the attendant console is on-line, MCS monitors all incoming calls. As each 
incoming call is answered, MCS automatically performs a database search for the 
dialed number. If the number is found, any information associated with it in the 
database displays in the Source area of the screen. When more than one person is 
assigned to an extension, a message showing the number of additional people is 
displayed in the Call Status window. Pressing the down-arrow key displays the next 
person in the list and the up-arrow key displays the previous person. The kind of 
information that is displayed depends upon the source of the call, as described below.
Patient
When an operator answers a call from a patient, information about the calling patient 
automatically displays below the Source Name label line if patient room extensions are 
available in the database. (See Figure 4-4.) Two more lines of Source information can 
be set up through the Configuration Management option on the Supervisor Main 
Menu.
Figure 4-4   Patient Caller
Taylor, Frederick
On-line MCS Status Attendant Status
Call  Status
Trnfr
S
Source Name
D Visitors:
Comment:2201 A2220 1 62 M 08-15
Yes
No solids until 08-17.Ext DID Room Bed Age Sx Admit DschUnit 
						

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Staff or Non-Patient 
Figure 4-5 below shows Caller information for non-patient or internal staff extensions. 
The comment field consists of up to two lines of information, as set up through the 
Configuration Management option on the Supervisor Main Menu.
Figure 4-5   Internal Staff or Non-Patient Caller
External
Figure 4-6 shows how trunk and route information on an incoming call from an external 
source is displayed. If a name for this particular trunk number has been entered in the 
database or if source number information is received for the call, it is also shown under 
Trunk Name. Each trunk listing contains one note field and up to two comment lines.
 
Figure 4-6   Incoming From an External Trunk
X-ray Department
On-line MCS Status Attendant Status
Call  Status
Trnfr
S
Source NameExt Dept Room
D Unit Note
Comment:   Only accessible after hours with security card.
Comment:   Located on 2East.3042 X-ray 321 3 Radiologist on-call 24 hrs/day.
Information     
On-line MCS Status Attendant Status
Call  Status
Trnfr
S 
Trunk NameTrunk Number
D Note
Comment:   Never give out patient’s home phone or address.
Comment:   Transfer to main desk if needed.3000
Detour north parking lot Friday.