NEC Medical Center System Operations Manual
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NDA-30026 Revision 6Page 149
Medical Center System Operations Manual - JAVA Edition SUPERVISOR REPORTS
Chapter 10 SUPERVISOR REPORTS
Use the Supervisor Reports option on the MCS Main Menu to view daily
statistics on operator activity. Error messages are added to the end of each day’s
file for easy access and display.
Figure 10-1 Supervisor Reports
Date-Stamped Files
Select this option to display a menu of date-stamped files for viewing. The dates
show the period of time covered by the statistics in the file. Each night at midnight
the statistics gathered since the previous night at midnight are saved in a file named
with the month and day of those statistics. For example, the statistics gathered from
August 15 at midnight until August 16 at midnight are stored in a file named 08.16.
The current day’s statistics are not available for viewing until midnight, when they
are formatted and stored. These files are stored in the system for two weeks after
their date-stamp. Then, they are automatically deleted.
MCS Status Attendant Status
Medical Center System
Call Status
Trnfr
S
SupervisorTue Aug 17 09:02 am
D
*** Main Menu ***
Database Administration
System Administration
Configuration Management
Login Name Maintenance
Quit
Arrow keys to move cursor, to select, to quit
Operator Functions
Off-line
Supervisor Reports
*** Supervisor Reports ***
(1)
(2)
>error log
08.16
08.15
08.14
08.13
08.12
08.11
08.10
08.09
d next page, u previous page,
(3)Top of File
*** Operator Statistics Report ***
08/16
MoreOperator Login Logout Answered Answered Assist Park Rtrv
amy
09:00a 12:00pInternal External Dir
232 555 123
23 21
john
julie01:04p 03:00p
4h55
12:00p 01:00p
01:55p 06:66p
5h05
12:13a 02:00a
02:23a 04:14a
04:30a 06:02a
5h10 322
554
132
412
544
101
12
54
167 403
958
145
683
828
123
72
115
310234
357
16
317
333
52
9
32
93 55 50
78 71
3 3
66 62
69 65
87 72
13 7
23 17
123 96
DownPage UpPage Top Bottom Search Print Quit
Page 150NDA-30026 Revision 6 SUPERVISOR REPORTS Medical Center System Operations Manual - JAVA Edition Operator Statistics When a report is chosen for viewing, the following statistics are displayed for each operator: Login The time that the operator logged into the MCS and the Operator Functions screen. Logout The time that the operator logged out of the Operator Functions screen. Internal Answered The number of internal calls answered by the operator while in On-Line or Park-off status. External Answered The number of external calls answered by an operator while in On-Line or Park-off status. Dir. Assist The total number of directory assistance transfers performed by this operator. Park The total number of calls parked by this operator. Rtrv. The total number of parked calls retrieved and connected to the paged party by this operator. Totals are shown, by operator, for logged-in time and for the remaining columns.
NDA-30026 Revision 6Page 151 Medical Center System Operations Manual - JAVA Edition SUPERVISOR REPORTS Procedure Action Result On the MCS main Menu, type u to select the Supervisor Reports option. (1) The Supervisor Reports screen displays a list of dates, each representing a daily report of operator activity. (2) Select the desired report date and press Enter.The report displays. (3) Use the DownPage command to move forward through the pages, the UpPage command to move back through the pages, the To p command to move directly to the beginning of the display, and the Bottom command to move directly to the end of the display. Search the Display : Ty p e s to select the Search command. Type a pattern of letters and/or numbers that contains up to eight characters. Then press Enter. Print the Display : Type p to select the Print command. At the prompt on the command line, type f to print the whole file or s to print just the screen and press Enter. To exit the selected report display, type q to select the Quit command.Every occurrence of the pattern highlights in the displayed report. There is a pause while the file or screen is sent to the printer, and the cursor is positioned on the command line. The Supervisor Reports menu displays. To exit the Supervisor Reports menu, press Esc.The MCS Main Menu displays.
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NDA-30026 Revision 6Page 153 Medical Center System Operations Manual - JAVA Edition PROCESS AND ERROR MESSAGES Chapter 11 PROCESS AND ERROR MESSAGES This chapter contains a listing of the messages that may be displayed throughout MCS. A brief description follows each message. Some include required recovery maneuvers. – – – – – – – – – – – – – – – – – – – – – – – – – – – – – # more source caller record(s). attwinmsg More source callers are associated with this extension. Press up- and down- arrow keys to view the list. is using RSC , description has been restored. attwinmsg MCS tried to clear the description of a restriction that is being used for an extension. A record already exists for this group and time. Ioerr It is not possible to schedule two changes at the same time for the same group. Account field cannot be empty. attwinmsg An attempt has been made to leave the account field blank. Account number is not unique. attwinmsg A patient has already been assigned this account number. Use another. Age is all numeric or it ends in ‘m’ or ‘d’.attwinmsg Do not leave the age field blank. Use the pound sign (#) followed by an ‘m’ for months or ‘d’ for days, if needed. Alert from . attwinmsg This message is displayed on the supervisor’s console, before its D term is answered, after an operator has given a supervisor alert. Alerting the supervisor. attwinmsg This message confirms that the supervisor is being alerted. Apinform erred on server, see APM log. errmsg An attempt to get OAI application information has failed. Refer to the APM error log through the APM Operations Menu. APM send error. Cmnerr The administrator should check the APM log to see that the Monitor and Server components are both initialized. Apmsend error, see APM log records. errmsg An error occurred while a message was being sent to an OAI application. Refer to the APM error log on the APM Operations Menu. (This is displayed as “Apmsend error, see APM log records” in the error log. Refer to the APM error log through the APM Operations Menu.)
Page 154NDA-30026 Revision 6 PROCESS AND ERROR MESSAGES Medical Center System Operations Manual - JAVA Edition Attempting to call . This message displays the extension number when a call is being attempted. Attendant Id must be between 1 and . attwinmsg This message gives the range within which the attendant ID number must fall. This means that the entered ID is outside the range. Attendant name must be unique. DBermsg This name has already been entered. Someone may have added it before it was added here. Bed must be between 0 and 2. attwinmsg Entered bed number is not acceptable. 0 means private; 1 and 2 mean semi-private room. Bed not entered for rooms without extensions. attwinmsg This is a reminder that if a room is entered without an extension, no bed is to be entered. Calling . attwinmsg The listed extension has been successfully re-dialed. Calling beeper. attwinmsg The beeper has been called. Calling emergency number. attwinmsg After an emergency notification, the number to the selected emergency team or agency is being called. Cannot assign another bed to a private room. attwinmsg An attempt has been made to add a bed assignment to a room that already has a bed ‘0’, meaning a private room. Cannot assign bed 0 to a non-private room. attwinmsg An attempt has been made to assign a ‘0’ bed to a room that has previously been assigned as non-private. Cannot delete a DID group assigned within a DID schedule. Ioerr Removing a DID group with a corresponding schedule is prohibited. Remove the scheduled changes for this DID group, and then retry. Cannot delete an RSC group if it used within an RSC schedule. Ioerr Removing an RSC group with a corresponding schedule is prohibited. Remove the scheduled changes for this RSC group, and then retry. Cannot park another attendant. attwinmsg MCS does not support parking of an attendant by a fellow attendant. Checking that RSC is not being used, one moment. attwinmsg This is a status message that is displayed while changing an RSC description.
NDA-30026 Revision 6Page 155 Medical Center System Operations Manual - JAVA Edition PROCESS AND ERROR MESSAGES Complete attwinmsg Directory assistance or call parking succeeded. Complete, but cannot release you. attwinmsg Manually press release or cancel. Conversation monitoring ended. attwinmsg The supervisor who was monitoring the conversation hung up the D term and is no longer monitoring . Database Errors: errmsg The following errors occur in the database. The administrator should look in the MCS error log for the exact 9000 or 10000 level error. If it is in the 10000 level, the last 3 digits are the Informix error code. The first phrase below is the manner in which the message is displayed, and the second phrase is the second is the manner in which they are referred to in the error log. Each of these error statements are listed elsewhere alphabetically. Operator Screen Display Error Log Display Error putting request in database. Error creating MCS database [MCSdb]. Error inserting record. Error inserting a record into the database. DB error when finding attendant. Error when finding attendant in database. DB error when finding beep code. Error when finding beeper code in database. Database deletion error. Error deleting a record from the database. Directory database lookup error. Error when doing directory lookup in database. Error locking a record in the db. Error locking a record in the database. Error unlocking database record. Fatal error unlocking database record. Error matching an RSC in the db. Error matching an RSC in the database. Database error modifying record. Error modifying a record in the database. Err finding name of paged party. Error when finding recalled park record in db. Error querying the database. Error querying the database. DB error when finding source clr. Error when finding source caller in database. DB error when finding trunk. Error when finding trunk in database. Wrong type returned from dblookup. Error in type returned from database lookup. Error building MCS database indexes [MCSdb]. Error droppng MCS database indexes [MCSdb]. Error rebuilding MCS database indexes [MCSdb]. Database deletion error. errmsg See “Database Errors.” Database error modifying record. errmsg See “Database Errors.” Date must be in form . attwinmsg Expected form is mm/dd.
Page 156NDA-30026 Revision 6 PROCESS AND ERROR MESSAGES Medical Center System Operations Manual - JAVA Edition Day is out of range. attwinmsg The entered day is not in the month; try again. DB error when finding attendant. errmsg See “Database Errors.” DB error when finding beep code. errmsg See “Database Errors.” DB error when finding source clr. errmsg See “Database Errors.” DB error when finding trunk. errmsg See “Database Errors.” DID group does not exist. DBermsg An attempt has been made to schedule something (DID/RSC change) for a group or time index that does not exist. DID is already in use. attwinmsg This DID number is not being used by a patient, even though it has been entered for a patient. DID is not available for use. attwinmsg This DID number has not been allocated for use, even though it has been entered for a patient. DID must be all numeric. attwinmsg An attempt has been made to enter a DID that was not all numeric. DID number does not exist. attwinmsg This DID number is not in the pool; ask the administrator to add it if it is a valid number. DID number no longer available. errmsg This DID is currently in use by another patient or waiting for the configured time to be put back into the available pool. Directory database lookup error. errmsg See “Database Errors.” Directory service not available. errmsg The attempt to get the OAI application information failed. Refer to the APM error log through the APM Operations Menu. (Displayed as “Apinform errored on server, see APM log.” in error log; refer to APM error log through the APM Operations Menu.) Emergency station is ringing. attwinmsg This message is displayed after an emergency notification. Err finding name of paged party./
NDA-30026 Revision 6Page 157 Medical Center System Operations Manual - JAVA Edition PROCESS AND ERROR MESSAGES Error when finding recalled park record in db. errmsg See “Database Errors.” Errno > sys_nerr. Cmnerr UNIX error message is too large to print its corresponding text. Error building MCS database indexes [MCSdb]. errmsg See “Database Errors.” Error checking use of RSC , description has been restored. attwinmsg A problem occurred while checking a blanked out RSC description; the previous non-blank description has been restored. Error creating MCS database [MCSdb]. errmsg See “Database Errors.” Error deleting a record from the database. errmsg See “Database Errors.” Error droppng MCS database indexes [MCSdb]. errmsg See “Database Errors.” Error in file size expected. Cmnerr This circumstance is unlikely to occur. If it does, look at the MCS error log for the filename. Error in menu command. errmsg An error occurred while the application was trying to implement a menu command such as displaying a file. Error in multiple screen program errmsg Ask the administrator to make sure that a file exists for this terminal so that screen switching is possible. (Displayed as “Error initializing multiple screen program in errlog.” in errlog; refer to APM error log through the APM Operations Menu.) Error in type returned from database lookup. errmsg See “Database Errors.“ Error inserting a record into the database. errmsg See “Database Errors.” Error locking a record in the db. / Error locking a record in the database. errmsg See “Database Errors.” Error matching an RSC in the db / Error matching an RSC in the database. errmsg See “Database Errors.”
Page 158NDA-30026 Revision 6 PROCESS AND ERROR MESSAGES Medical Center System Operations Manual - JAVA Edition Error modifying a record in the database. errmsg See “Database Errors.” Error putting request in database. (DID) errmsg An outstanding DID record has been inserted into the database so that when the Mcs _Monitor component is initialized, a request will be made to the PBX. See “Database Errors.” Error putting request in database. (RSC) errmsg An outstanding restriction class change has been inserted into the database so that when Mcs _Monitor is initialized, it will send a request to the PBX. See “Database Errors.” Error querying the database./ Error querying the database. errmsg See “Database Errors.” Error rebuilding MCS database indexes [mcsdb]. errmsg See “Database Errors.” Error unlocking database record. errmsg See “Database Errors.” Error when doing directory lookup in database errmsg See “Database Errors.” Error when finding attendant in database. errmsg See “Database Errors.” Error when finding beeper code in database. errmsg See “Database Errors.” Error when finding source caller in database. errmsg See “Database Errors.” Error when finding trunk in database. errmsg See “Database Errors.” Extension does not exist or is a patient ext. attwinmsg When employee records, internal records, etc., are entered, the entered extension is either already assigned as a patient extension or does not exist. Extension is already a(n) . attwinmsg When an extension record is entered, the extension is already assigned elsewhere. Extension is not an Att. Console Extension. attwinmsg An attempt has been made to assign an extension to an attendant when it has not been assigned as an attendant extension. Fatal error unlocking database record. errmsg See “Database Errors.”