NEC Medical Center System Operations Manual
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NDA-30026 Revision 6Page 99 Medical Center System Operations Manual DATABASE ADMINISTRATION Associate Name The name of the back-up physician to be called if the named physician cannot be reached, up to 30 characters. Associate Phone The telephone number (external or internal) at which the back-up physician can be reached, up to 15 digits. Car Phone The named physician’s car phone number, up to 15 digits. Home Phone The named physician’s home phone number, up to 15 digits. EmployeesThis kind of record contains the following fields for all employees that are not already included in the Physician database: Name A 30-character employee name. Extension The phone number assigned to the employee, up to five digits. Pager Dial Number The on-site or long-distance pager number for dialing the pager carried by the employee, up to 15 digits. Note:This number is not called through the Beeper function only. Pager ID The logical or local pager ID number for the pager device assigned to the individual or group. Use the word None if a local pager ID number is not available. Note:After data is entered in these first two fields, a pop-up window displays data assigned to this extension through the Extension Maintenance option: Department – Department to which this extension is assigned. Displayed under Op- erator Functions on the primary line of a directory lookup. Room – Room in which this extension is located. Under Operator Functions, it dis- plays when the record is expanded or when the record is shown in the Source Caller window. Restriction – Level of restriction associated with this extension, set up under the RSC Description option on the MCS System Administration Menu. Under Operator Func- tions it displays when the record is expanded. Note A 15-character area for data that displays under Operator Functions for this employee when the Directory Assistance feature is used (e.g., the employee’s work schedule). Home Phone Number The employee’s home telephone number as displayed under Operator Functions only if the record is expanded, up to 15 digits.
Page 100NDA-30026 Revision 6 DATABASE ADMINISTRATION Medical Center System Operations Manual - JAVA Edition Comment An area of 40 characters made available for any data required for this employee. This displays under Operator Functions only if the record is expanded. Attendant StationsSelecting this option allows the supervisor to set up an attendant terminal or station and displays the following fields for that purpose: Attendant ID The number that represents this attendant console. MCS converts this number to the attendant notation defined under the Configuration Management option (i.e., Att#), displays it in the Directory Assistance database, and uses it in attendant transfers. Extension The extension number defined for this attendant console. This extension must not have been assigned to another attendant but must have been previously defined through the NEAX Maintenance Administration Terminal. Note:After entry of the extension, a pop-up window displays the Department and Room information that has been associated with the extension through the Extension Maintenance option. (Extensions that correspond to attendant stations do not have restrictions.) Device The name of this attendant’s CRT device. This number corresponds directly to the communication port (tty) on the computer to which this attendant CRT is connected. Each device can be assigned to only one attendant. Other Internal ExtensionsThis kind of record contains extensions and data for general locations within the hospital such as cafeterias, gift shops, break rooms, and waiting rooms. Extensions assigned to these locations may also be found in other records, but their primary location is defined here. When a call comes from one of these locations, the following fields are displayed in the Source Caller window: Name The name of an internal location or entity, up to 30 characters. Examples: gift shop, cafeteria, medical conference room, or pharmacy. Extension The five-digit extension number assigned to this location or entity. Note:After entry of the name and extension, a pop-up window displays the Department, Room, and default Restriction information that has been associated to the exten- sion through the Extension Maintenance option. (The Restriction can only be viewed when the record is expanded.) Note A 15-character area for data displayed for this location or entity when the Directory Assistance feature is used under Operator Functions.
NDA-30026 Revision 6Page 101 Medical Center System Operations Manual - JAVA Edition DATABASE ADMINISTRATION Comments (2) Two areas of 40 characters each made available for data required for this location or entity. This displays under Operator Functions only if the record is expanded or when a call is originated from this extension. Tests / ProceduresThis option is used to identify the names of tests and medical procedures scheduled by callers and the extension by which each test or procedure can be scheduled. Records entered through this option never appear in the Source Caller window but are most likely already entered in the Other Internal Extensions database. Selection of this option displays the following fields: Name The name of the test or procedure, up to 30 characters. Extension The extension through which a caller can schedule the test or procedure or obtain information about it. Note:After you enter the test/procedure name and extension number, a pop-up window dis- plays the department, room, and default restriction data tied to the extension through the Extension Maintenance option. Note A 15-character area for data displayed for this test or procedure when the Directory Assistance feature is used under Operator Functions. Comments(2) Two areas of 40 characters each made available for information required for this test or procedure. This information displays when the record is expanded in Directory Assistance under Operator Functions. External NumbersThis option is used to identify telephone numbers that are outside of the hospital PBX system. Select this option to display the following fields for data entry: Name The unique name associated with this location or entity, up to 15 characters. Examples: City Police, Medical Examiner, or Independent Laboratory. Number The telephone number for this location, consisting of up to 15 characters and entered with parentheses and dashes as needed to separate the number components. The number must be preceded with the outgoing trunk access code. Example: (214) 555-1212. Note A 15-character area for data displayed for this selection when the Directory Assistance feature is used under Operator Functions. Comments (2) Two areas of 40 characters each for data required for this location or number that displays when the record is expanded in Directory Assistance under Operator Functions.
Page 102NDA-30026 Revision 6 DATABASE ADMINISTRATION Medical Center System Operations Manual - JAVA Edition Trunk NumbersThis option is used to assign in MCS the numbers by which incoming trunks are identified in the PBX configuration (and retrieved from the database). However, even an unassigned trunk number can be displayed in the Source Caller window, since it is provided by the PBX. Select the Trunk Numbers option to display the following fields for data entry: Trunk Number The number configured for this incoming trunk at the PBX MAT. Trunk Name The unique name by which an incoming trunk is known, up to 15 characters. Examples: Metro or 800 Note A 15-character area for data displayed for this location or entity when the Directory Assistance feature is used under Operator Functions. Comments (2) Two areas of 40 characters each for whatever data may be required for this incoming trunk. Beeper CodesAfter an operator pages a physician or employee by beeper dial number, the operator manually enters a code number that gives the reason for the page. The Beeper Codes option is used to tie reasons for paging by beeper with these manually entered code numbers. Select this option to display the following fields for data entry: Code Name The reason why the operator is paging the beeper holder, up to 30 characters. Code Number The number to be entered manually by the operator to give the purpose of the page. EmergenciesThe emergency records give the operator primary and alternate extensions for incoming emergency calls. This option is also used to identify primary and alternate extensions by which a supervisor can be alerted to monitor an on-going operator conversation. Select this option to display the following fields for data entry: Problem A description of an emergency situation or a supervisor notation, up to 30 characters. To make the supervisor conversation monitoring feature available to operators, at least one of these records must be completed with the word Supervisor entered in this field. Extension The primary extension number to be contacted for a certain emergency or to alert the given supervisor for conversation monitoring, up to five digits. Note:After entry of the extension and then again after entry of the alternate extension, a pop-up window displays the department, room, and default restriction data that has been tied to that extension through the Extension Maintenance option.
NDA-30026 Revision 6Page 103 Medical Center System Operations Manual - JAVA Edition DATABASE ADMINISTRATION Alternate Extension The alternate extension to be contacted if the primary extension number is busy, up to five digits. No alternate extension is accepted on a Supervisor record. Note Any data that might be helpful for the operator to have while connected to the emergency caller, up to 25 characters.
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NDA-30026 Revision 6Page 105 Medical Center System Operations Manual - JAVA Edition SYSTEM ADMINISTRATION Chapter 7 SYSTEM ADMINISTRATION Introduction Use the System Administration option on the Main Menu to alter and view system-specific data such as hospital extensions, valid patient direct-inward-dial (DID) numbers, restriction classes, and any outstanding restriction or DID changes. Figure 7-1 System Administration Menu OptionsThe System Administration menu provides access to the following options: RSC DescriptionsAttribute the same meanings to MCS restriction classes as those assigned at the PBX Maintenance Administration Terminal. Extension MaintenanceAdd, alter, print, or view extension data to match the PBX MAT data. Patient DID NumbersAdd, delete, view, or print DID numbers for MCS use with patients. Outstanding RSC RequestsManage RSC requests that could not be acted on before and were placed in this file as a result. Outstanding DID RequestsManage DID requests that could not be acted on before and were placed in this file as a result. (1) MCS Status Attendant Status Medical Center System Call Status Trnfr S SupervisorTue Aug 17 09:02 am D *** Main Menu *** Database Administration Configuration Management Login Name Maintenance Quit Arrow keys to move cursor, to select, to quit Supervisor Reports Operator Functions (2) System Administration Off-line *** MCS System Administration *** Arrow keys to move cursor, to select, to quitRSC Descriptions Patient DID Numbers Extension Maintenance Outstanding RSC Requests Outstanding DID Requests Quit
Page 106NDA-30026 Revision 6 SYSTEM ADMINISTRATION Medical Center System Operations Manual - JAVA Edition Procedure Action Result On the MCS Main Menu, type s to select the System Administration option.The MCS System Administration menu displays. To select the desired menu option, type the highlighted letter. Note:In most cases, the highlighted letter is the first letter of the word. When the word begins with a letter that has been used before, the second or even third letter may be highlighted. Refer to the following pages for descriptions of each menu option. To exit the System Administration option, type q (quit).The MCS Main Menu displays.
NDA-30026 Revision 6Page 107 Medical Center System Operations Manual - JAVA Edition SYSTEM ADMINISTRATION RSC Descriptions Use the RSC Descriptions option on the MCS System Administration menu to assign the same meaning to the MCS restriction classes as those assigned at the PBX. Figure 7-2 Restriction Class Descriptions PBX Restriction ClassesThe NEAX PBX contains 16 restriction classes that are numbered from 0 to 15. They are defined by the PBX administrator via the Maintenance Administration Terminal (MAT). These class definitions can be whatever is required by the site(s) served by the PBX. For instance, RSC 4 might mean unrestricted calling privileges at one site but mean disable a telephone at another site. MCS must know what the valid PBX restrictions are to prevent changing an extension’s restrictions to a value that is not understood by the PBX. Use this option to assign to MCS the restriction classes assigned at the PBX MAT. Other Affected OptionsThe RSC descriptions assigned through this option are used elsewhere in MCS. The Extension Maintenance option displays them as choices during restriction assignment. The Configuration Management option displays them as choices during the assignment of restrictions for patients who have phone service. (1) MCS Status Attendant Status Medical Center System Call Status Trnfr S SupervisorTue Aug 17 09:02 am D Arrow keys to move cursor, to select, to quit (2) Off-line *** MCS System Administration *** RSC Descriptions Patient DID Numbers Extension Maintenance Outstanding RSC Requests Outstanding DID Requests Quit *** Restriction Class Descriptions *** RSC 8: Disabled-0 RSC 0: Local-8-PIT RSC 1: RSC 2: RSC 3: RSC 4: RSC 5: RSC 6: RSC 7:Local-1-Pitt Local-2-WATS Local-4-NY Local-5-TIE Local-6-DDDRSC 9: RSC 10: RSC 11: RSC 12: RSC 13: RSC 14: RSC 15: Unrestricted Discharged Internal only PhoneService Local Local-14-TIE Local-Down Modify Print Quit
Page 108NDA-30026 Revision 6 SYSTEM ADMINISTRATION Medical Center System Operations Manual - JAVA Edition Procedure Action Result On the MCS System Administration menu, type r to select the RSC Descriptions option. (1)The Restriction Class Descriptions screen displays. (2) To Modify RSC Descriptions: Ty p e m to select the Modify command. Press Enter to move to the RSC description that is to be changed, and use the backspace key to erase any existing description. Type the new description and press Enter. Repeat this procedure until all required RSC descriptions are changed. Ty p e Y and press Enter to save any changes. Type N and press Enter to cancel them.The description of the first restriction class highlights for changes. The message “Do you want to save changes? (Y/N)” displays. If the changes are confirmed, the word “Modified” displays in the Attendant Status Window to show that the change has been inserted into the database. “Record not modified” displays if the change was cancelled. The cursor is positioned on the command line. To Print RSC Descriptions: Ty p e p to select the Print command. The screen is sent to the printer and the word “Done” displays in the Attendant Status Window. Ty p e q (quit) to exit the Restriction Class Descriptions display.The MCS System Administration menu displays.