NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

2 - 58Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
  
   
Figure 2-5   FloppySoft Sales Hunt Group Boxes
Thank you! Ill transfer you to
the next available sales
representative. 500 Sales Hunt Group Boxes
Transfer
none Go to 501GreetingAction
Please hold while I try another
extension. 501 Sales Representative 1
Transfer
Ext. 163 Go to 502Greeting Action
Please hold while I try another
extension. 502 Sales Representative 2
Transfer
Ext. 164Greeting Action
Please hold while I try another...

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This cycle continues until the caller reaches a sales representative, or until
the system has tried to reach every sales representative in the hunt group.
At this point, the system transfers the caller to the operator.  Refer to
Figure 2-6 Final Box in FloppySoft Sales Hunt Group.
SECTION 16  
W
ORKSHEET 16:  
T
RANSACTION BOXESAfter you plan the overall flow of your transaction boxes, voice detect
boxes, and interview boxes and...

2 - 60Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Call Transfer
Transfer the calls reaching this box to an extension?
Indicate if you want calls reaching this transaction box to be transferred to
a telephone extension during Day Mode or Night Mode.

Select Yes, and enter the extension number if callers reaching the
transaction box should be immediately transferred to an extension.  
Callers do not hear the transaction box greeting before being
transferred. 

Select No to turn call...

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Wait for Ringback
The voice mail system puts the caller on hold and dials the
extension. After the extension rings the number of specified times,
the voice mail system releases the call to the NEC telephone
system.
If the extension is answered while the voice mail system is counting
rings, the voice mail system puts the call through. If the extension is
busy, the voice mail system plays the extension greeting and takes
the specified...

2 - 62Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Use one-key dialing during greeting?
If this transaction box uses one-key dialing, enter the System IDs.
The one-key dialing menu lets you set up single digits to indicate full
System IDs for other transaction boxes, interview boxes, or extension
numbers.  Enter an existing System ID for each single digit the caller may
press.  As you record the greeting, include pauses in your recording so the
caller has time to make a selection....

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If Take a Message is Used
If you want the transaction box to take a message, answer the rest of the
questions on the worksheet.

Maximum Message Length
Enter time (in seconds) a message from an outside caller can last.

Allow caller to edit message?
Specify if callers can record again or add to their message.

Mark the messages urgent?
Indicate the message priority of outside callers. 
• Select 
Ye s to automatically mark all...

2 - 64Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
     
Table 2-16  Sample Worksheet 16 – Transaction Boxes
Worksheet
16Transaction Boxes
Page  1  of   1 
Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, 
special message taking, and special call routing. For each transaction box in your application, fill out a copy of this worksheet.
System ID  
  201
 Name  
  Network Support
      
       Owner       Jonathan...

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SECTION 17  
W
ORKSHEET 17:  
I
NTERVIEW BOXESAn interview box is a special transaction box that can ask up to 20
questions and record the caller responses in a single message. 
Make a copy of this sheet for each interview box your application uses,
including the Public Interview Box.  Then, fill in the worksheet with the box
name, owner, and System ID.  Enter the text of each question you want
the voice mail system to ask.
Box Name...

2 - 66Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Action after last question
Decide what action you want the voice mail system to take after asking the
questions.  The most common choices are Say Good-bye or Hang up.
The possible actions are as follows:

Say goodbye then hang up
The system says 
“If you need further assistance, press the pound
key now. Thank you and good-bye,”
 and hangs up.

Transfer the call to the operator
Transfer the caller to the operator.

Restart the call...

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Table 2-17  Sample Worksheet 17 – Interview Boxes
Worksheet
17Interview Boxes
Page 1  of   2 
Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a 
single message, that is sent to the owner of the interview box. For each interview box in your application, fill out a 
copy of this worksheet. Write in the questions to be asked the caller and the maximum time allowed for...