NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

2 - 8Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
 
Table 2-2  Sample Worksheet 2 – The Opening Greeting
Worksheet
2The Opening Greeting
The opening greeting is recorded in a default transaction box ($Greeting).   You may select the default 
prompt or write an announcement suitable for your application. Also identify what should happen if 
the caller does not respond to the prompts.
System ID  
  $Greeting
 
Call Transfer
Transfer the calls reaching this box to an extension?
Day hours...

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SECTION 3 
W
ORKSHEET 3:  
O
PERATOR HANDLINGWhen callers reach your organization during normal business hours, they
must have easy access to an operator.  Callers need to know how and
when they can be connected to an operator. 
20. When is an operator available to handle calls?
Identify when an operator is available to answer calls.  Most organizations
have operator coverage only during normal business hours. Operator
availability...

2 - 10Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
If the extension is busy or does not answer within the specified
number of rings, the voice mail system plays the operator greeting
and then takes an action (typically, goes to a special interview box).
For details on this call transfer type, refer to the EliteMail VMS/
EliteMail Limited Technician Guide.

Wait for Ringback
The voice mail system puts the caller on hold and dials the operator
extension.  If the extension rings the number...

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Job Specifications Manual2 - 11
SECTION 4 
WORKSHEET 4:  
S
YSTEM SCHEDULESMost organizations set regular working hours.  You can set up the voice
mail system to handle calls differently when your organization is open and
closed.  The voice mail system uses a Day Mode schedule to define the
hours your organization is open.  The rest of the time the system operates
in Night Mode.
You can define up to four different Day Mode schedules, and then assign
to different...

2 - 12Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
32. Schedule #4
Schedule #4 is a special schedule that stays in either Day Mode or Night
Mode 24 hours a day, all days a year.  The mode does not change unless
you change it at the console.  Use Schedule #4 to set a group of ports or
transaction boxes to stay in a particular mode regardless of the time of
day.  By changing the setting of Schedule #4, you can reset all the ports or
transaction boxes that use Schedule #4.  This field has...

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Job Specifications Manual2 - 13
Table 2-4  Sample Worksheet 4 – System Schedules
Worksheet
4System Schedules
Use this worksheet to define the system Day Mode operating schedule. This usually matches the company 
office hours. All other hours the system operates in Night Mode. You may specify up to three ranges of 
hours and days for Day Mode operation.
31. Daytime Schedule   (Enter up to three ranges of hours and days for Schedule #1)
a:    
  9:00
    
am
 / pm...

2 - 14Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
SECTION 5 
W
ORKSHEET 5:  
D
EFAULT SUBSCRIBER 
S
ETTINGSThis worksheet helps you plan the default settings for every new
subscriber.
EliteMail makes adding subscribers with standard features quick and easy.
Just fill in Application Screen Page 5 with the settings you want for each
subscriber.  Then, each new subscriber you add has the settings you
choose on this default screen.  This saves you time, because you do not
have to configure...

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Job Specifications Manual2 - 15
Access Codes
Set up the access codes for each subscriber. Access codes allow or deny
particular features, such as special delivery options, the enrollment
conversation, and if subscribers can send open group messages. Specify
any combination except M and T of the following access codes:
 ANo Setup Options Access
This denies subscriber access to change setup options by
telephone. The subscriber cannot change personal
greetings,...

2 - 16Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
JAuto Live Monitor
Sets enabled Live Monitoring to automatic mode.
Upgrade option on EliteMail Limited.
KCan Edit Hold
The subscriber can change call holding by telephone.
LMessage Length 
The system announces how long new and old messages
last, for example 
“You have 3 new messages totaling 3
minutes, 20 seconds. Would you like to hear them?”
MMenu Mode Exclusively
The subscriber hears the system quick option menus for
all voice mail...

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Job Specifications Manual2 - 17
Call Transfer
Transfer calls to subscribers?
Select 
Yes if you want the voice mail system to transfer calls to
subscribers.  When call transfer is 
Ye s, the voice mail system transfers
callers to the actual subscriber extension.  If the extension is busy or does
not answer, the caller may leave a message.
If you select 
No, callers may leave a message in a subscriber voice
mailbox, but they cannot directly reach a subscriber...