NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

2 - 48Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Should Outside Callers Mark Messages Urgent? 
Select how the system marks the priority of messages left in the Public
Interview Box.  

Select 
Yes to automatically mark all messages from outside callers
urgent.  

Select 
No to leave messages from outside callers unmarked.  

Select 
Ask if you want the system to ask outside callers if the
message should be marked urgent.
Action after last question 
Decide what action you want the...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 49
Table 2-13  Sample Worksheet 13 – The Public Interview Box
Worksheet
13The Public Interview Box
Page  1  of   3 
  
The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can 
collect messages from callers who don’t know where to send their message. The messages are delivered to 
all subscribers with public message access. There is only one Public Interview Box and it cannot be...

2 - 50Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
SECTION 14  
W
ORKSHEETS 14 & 
15:  M
ENUS AND 
I
NTERVIEWS MAPBy using transaction boxes, voice detect boxes, and interview boxes, you
can set up the voice mail system to do more than transfer calls to
subscriber telephones. You can offer menus to allow callers to select
between departments, directories of services, or submenus. You can route
callers to interview boxes, ask a series of questions, then route them to
another transaction...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 51
Table 2-14  Sample Worksheet 14 – Menus and Interviews Map
Worksheet
14Menus & Interviews Map
Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing 
you use in your application. You can then use the 
Menus & Interviews List worksheet to list the transaction boxes 
required for this part of your application.
Thank you for calling FloppySoft. For Support, press 200.
For...

2 - 52Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
Example
A Directory of Departments
FloppySoft Corporation is used as an example name for a software
company that plays this opening greeting for callers: 
“Thank you for calling FloppySoft. For Technical Support, press 200.  For
Accounting, press 300.  For product information, press 400.  For Sales,
press 500.  Otherwise, please stay on the line and an operator will be right
with you.”
Each selection in this menu corresponds to a System...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 53
     
Table 2-15  Sample Worksheet 15 – Menus and Interviews Map
Worksheet
15Menus & Interviews List
Page  1  of   4 
List here the transaction boxes or interview boxes you need to complete the application features designed in the previous 
worksheet. Make as many copies of this worksheet as you need. For each box listed here, you should also complete an indi-
vidual 
Transaction Box or Interview Box worksheet.
System ID  
   200...

2 - 54Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
SECTION 15  
W
ORKSHEET 15:  
M
ENUS AND 
I
NTERVIEWS LISTEach Technical Support department transaction box routes calls to a hunt
group.  If technicians are unavailable, the voice mail system takes a
message.  Refer to Figure 2-2 FloppySoft Technical Support Menu Boxes.    
Figure 2-2   FloppySoft Technical Support Menu Boxes
Press 1 for NetWork, 2 for
DataBase, or 3 for SpreadSheet
(pause). 200 Technical Support
Transfer
none
One key...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 55
The System ID 300 transaction box rings the company accountant. If the
accountant does not answer, the voice mail system takes a message.
Refer to Figure 2-3 FloppySoft Accounting Transaction Box.    
System ID 400 is a transaction box linked to a series of transaction boxes
in much the same way that the Technical Support department transaction
boxes are linked together. Refer to Figure 2-4 FloppySoft Product
information and Ordering...

2 - 56Fill in the Worksheets Issue 1 EliteMail VMS/EliteMail Limited
 
Figure 2-4   FloppySoft Product information and Ordering Menu Boxes
Press 1 for NetWork, 2 for
DataBase, or 3 for SpreadSheet
(pause). 400 Product Information
Transfer
none
One key dialing: 1> 401 2> 402 3> 403Say-bye GreetingAction
Voted Product of the Year by Network
Today magazine, FloppySoft Network
Management is the perfect tool for any
office using personal computers.To
order NetWork, press 1.
401 NetWork Information
Transfer...

EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual2 - 57
System ID 500 is a transaction box that is linked to several other
transaction boxes.  Refer to Figure 2-5 FloppySoft Sales Hunt Group
Boxes. Each box routes calls to a specific sales representative. Incoming
callers who do not dial the number of a specific representative are routed
to the first transaction box in the chain. 
The first box attempts to route the caller to a sales representative. If the
sales representative is not...