Mitel Voice Processing Solutions Installation And Service Manual

Hardware and Software Requirements..........................................................c-2
Useof ReceptionistII...................................................................................C-3VoiceMemo Template Specifications............................................................C-3
Appendix D: 
Norstar Enhanced In-band Integration
Features and Functions
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1 Enhanced In-band Integration
The Enhanced In-band Integration (EIB) optional feature allows an AIPVoiceMemo system to accept complex call information as DTMF or MF digits
during call setup.In-band signaling refers to sending tones in the voice frequency
baud over the same circuit on which the conversation later takes place.
The EIB optional feature comes ready to integrate with the following switches:
AT&T System 25, AT&T Legend, Omni, Fujitsu 
Starlog, Northern Telecom
Norstar, Northern Telecom MTX,...

Enhanced In-band IntegrationlMailbox owners can forward their calls to the VoiceMemo system so that
callers hear mailbox owners’ personal greetings.
lMailbox owners can use conditional greetings to let callers know why they
have reached the 
VoiceMemo system (on the phone, away from desk, and
so on).
lMailbox owners do not need to enter their own mailbox numbers when
they call from their own extensions. They only need to enter their
passcodes to access the system.
lCallers can choose to transfer to the...

i
Enhanced In-band IntegrationThe templates provide the flexibility needed to integrate with different kinds of PBX
and CO switches. Generally, each switch integration contains one template for each
call type and one to answer the incoming call.If a specific switch has three call types
(Ring No Answer, Busy, Direct Call), the integration has a total of four templates.
When the switch routes a call to the 
VoiceMemo system, it constructs an
information packet made of DTMF or MF tones to describe the call....

Enhanced In-band IntegrationCall-type identifier
Calling Extension
*Cl#456#123#
\ I /Separators
3M)2EIBFigure l-3 Sample Information Packet
The EIB 
sofnvare compares the information packet to the expected patterns set in
the templates and identifies the call type and the associated mailboxes. The
VoiceMemo system then plays the “no answer” greeting for mailbox 456 and records
a message.When the mailbox owner calls in, the VoiceMemo system says that the
message is from mailbox 123.
The EIB software comes...

Action
Enhanced In-band Integration
Table 1 - 1Valid Data Field EntriesDataDescription
o-9, 
*,#DTMF/MF digits
A-DDTMF A through D (column four digits)
MF digits KI’ and ST, respectively
RRing or seizure
TDial Tone
H
J--%3 UP
snFixed-length source extension containing n digits (11 max.)
dnFixed-length destination extension containing n ?ligits (11 max.)
sxnVariable-length source extension (11 max.) terminated by
DTMF/MF character n
dxnVariable-length destination extension (11 max.) terminated by
DTMF/MF...

Enhanced In-band IntegrationTable 
l-2Valid Action Field EntriesAction
Dnn
H
T
Wn
wnvo
Vlv2
v3
v4
v5
1Description
Dial DTMF digits nn (O-V, A-D)
Hang-upGo off-hook
Wink 
n/l OS of a second
Wait n/l 
OS of a second
Play 
login prompt with passcode required
Play 
login prompt, passcode optional *
Play Forward All greeting
*.Play Ring No Answer greeting
Play Busy Forward greeting
Play General greeting (Receptionist II or
Message Center greeting)
’ The system will not require callers to enter a passcode if...

Enhanced In-band IntegrationExample TemplatesThe first two templates for the AT&T System 25 integration tell the 
AU?
VoiceMemo system how to recognize and handle a direct internal call. The
programming for template 1 is:
Field
ValueMeaning
Data:RWait for ring
Action:TGo off hook
Time-out:noneWait indefinitely for ring
Error Action:none
Next Templates:23456After ring, compare data with templates
2,3,4, 5, and 6 simultaneously
Comment:Wait for ring and then go off-hook
The system displays the programming...

Enhanced In-band IntegrationThe programming for template 2 is:
r
tLField
Data:
Action:ValueMeaning
#OO#sx##Expect #OO#, followed by a variable-length source extension number,
followed by 
##
VlPlay a login prompt for the source
mailbox
Time-out:
10Wait a maximum of 1 second between
digitsError Action:HHang up if an error occurs
Next Templates:noneNo “next templates;’ required because
the action field plays a prompt
Comment:
Direct internal call; play 
ltigin prompt
The system displays the programming...