Mitel SX-200 DIGITAL Pabx General Description Manual
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Page 61
Features Description 3.09 ATTENDANT CALL FORWARD SETUP AND CANCEL Description This feature allows the Attendant to set up, review and cancel call forwarding for any extension. The extension for which the Attendant sets up forwarding need not have any of the call forwarding features in its Class Of Service (COS). The Attendant may also set up call forward- ing from the extension to the Attendant. Conditions The extension to which the calls are forwarded must not have Option 234 (Never a...
Page 62
Features Description 0 Press the following keys, in this sequence: FUNCTION ATT FUNCTION STATION (dial the extension number) CALL FWD CANCEL Page 3-10
Page 63
Features Description 3.10 ATTENDANT CALL SELECTION: LDN, RECALL, INTERNAL Description The Attendant Console has up to 10 call selection positions; one is for RECALL, one for Internal calls, and the remaining keys are for Listed Directory Plumbers (LDN). Each LDN key can represent a different di- rectory number for the system. LDN, Recall, and Dial 0 keys all appear as softkey features when the console is receiving an incoming call. This feature allows the Attendant to answer calls either in the...
Page 64
Features Description Attendant is connected to the calling party. To answer a specific call type: 0 Press the softkey associated with the desired call type - the tone ringer stops, the ANSWER LED lights steadily, the SOURCE display shows the number of the originating party, and the Attendant is connected to the calling party. Page 3-42
Page 65
Features Description 3.11 ATTENDANT CALLED AND CALLING NAME, NUMBER, CDS, CGR DISPLAY Description The Attendant Console will display the digits dialed from the console as they are dialed. After the digits are dialed, the name (if available - see below), Class Of Restriction (COR), and Class Of Service (COS) associated with the dialed digits will also appear on the console display. Conditions The calling or called name is displayed only if a name has previously been programmed by the SUPERSET...
Page 66
Features Description 3.12 ATTENDANT CALL SPLITTING AND SWAPPING Description During the setting up of a call between two parties, the attendant may require to speak to both parties, or to speak privately with either of the parties. This can be accomplished by the use of the CONF, SOURCE, and DEST softkeys. Conditions None Programming None Operation Establish a 3-party conference via the CONF softkey - the attendant may now speak to both parties. Press either the SOURCE or DEST key to split...
Page 67
Features Description 3.13 ATTENDANT CALLS FORWARDED ON NO ANSWER Description Incoming calls, or recalls to the Attendant which are not answered within a predetermined time-out period are routed to the NIGHT 1 routing point (if there is one). See CALL REROUTING. Conditions None Programming Select COS Option 107 (Attendant Automatic Call Forward - No An- swer) for the console. Set the time-out period via COS Option 118 (Attendant Automatic Call Forward - No Answer Timer); the default time is...
Page 68
Features Description 3.14 ATTENDANT CALLS WAITING DISPLAY Description The Attendant Console may have calls from outside trunks and exten- sions queued that are waiting to be answered. The total number of calls in the queue will be displayed in the CW (Calls Waiting) area of the display located in the top right corner of the LCD display. The console tone ringer will ring and the ANSWER LED will flash, if the console is idle and calls are in the CW queue. Conditions If there are no calls in the...
Page 69
Features Description 3.15 ATTENDANT CAMP-ON Description This feature allows the Attendant to connect calls to a busy extension or trunk for automatic completion when the called busy party becomes free. When a call is camped on to an extension, the called extension only will hear a burst of camp-on tone indicating the existence of a camped-on call. If the camped-on call is from a trunk, two bursts of Camp-On tone are given; if from an extension, a single burst of tone is given. Conditions Calls...
Page 70
Features Description 3.16 ATTENDANT CCSA ACCESS Description The Attendant may access the Common-Controlled Switching Ar- rangement (CCSA) trunks. For further information, see ATTENDANT DIRECT TRUNK ACCESS, and CCSA. Conditions None Programming None Operation See ATTENDANT DIRECT TRUNK SEL.ECT. Page 3-18