Mitel Fax Memo Manual

CP 6539 
Set Up Receptionist II Test Configuration 
Page 1 of 3 
VoiceMemo Release 6.OA and later 
The procedure summarizes the procedures for testing Receptionist II configuration. The 
test setup uses three 2500 sets, designated as Station A, Station B, and Station C. The 
test Console Attendant is the actual Attendant (if any) who provides assistance to callers 
who ccwait,” in response to the prompt, “Please enter an extension number, or wait for 
assistance.” 
@D Set Up Telephone Sets 
1. Set up...

CP 6539 
Page2of3 
VoiceMemo Release G.OA and later 
step Reference 
@D Add Phoneline Exceptions 
1. Reach the Phoneline Exceptions Menu. 
2. Addphonelineexceptions. 
select: (A) Add exceptions 
Prompt: Keep entering triplets, then enter  on a 
line by itself. 
line triplets to change: 
Response: Line triplet of an Series 6 server phone port connected to the PB&, or a 
range of line triplets if your SL- 1 ports are contiguous. 
prompt: Command= 
Response: 9 (Ringing Timeout) 
Prompt: Value= 
Response:...

cl? 6539 
Page3of3 
VoiceMemo Release 6.OA and later 
SteD Reference 
4. Create a mailbox with the following characteristics: 
l Mailbox number = Station C’s extension number 
l Mailbox’s extension number = Station C’s extension number 
l Unlimited Feature COS 
l Tutorial = N 
5. Record a name in Mailboxes B and C. 
a. Call in to the Message Center, and log into Mailbox B. 
b. Press @ for User Options. 
c. Press “s” , then record the Mailbox name, “Called Party.” 
Q 
d. Press @ to exit User Options. 
e....

cr 6540 
Test the Receptionist II Setup 
Page 1 of 3 
VoiceMemo Release G.OA and later 
The procedures in this section test Receptionist II setup for processing calls: 
SteD 
l Greetings and Assistance Call Processing 
l Dialing plan and mapping of mailboxes to extensions 
l Call screening 
l Reorder tone 
ED Test Greetings and Assistance Call Processing 
1. Call into the Receptionist II main number liom Station A. Check that the proper 
greeting, Day or Night, is played for the time period. r. 
2. Allow...

CP 6540 
Page2of3 
VoiceMemo Release 6.OA and later 
step 
3. Enter one extension number for each group of extensions that show a zero in the 
dialing plan. Receptionist II should reject all such extensions. 
4. Repeat steps 1 through 3 for the other time period, to be sure that greetings and 
assistance call processing are correct for both day and night/weekend hours. 
4GD Test Mapping 
If delete digits or offsets are set for any group of extensions, enter the number of the 
“called party” test...

cl? 6540 
Page 3 of 3 
VoiceMemo Release 6.OA and later 
step 
GE3 Call Screening: Call Rejected 
1. Dial Receptionist II from Station A. Be sure that Receptionist II answers with the 
appropriate greeting. 
2. Enter the mailbox number of Station B. 
3. When Receptionist II says, “I will ring Called Party. Whom may I say is calling?” 
say your name. 
Receptionist II says, “Please hold.” 
c. 
4. Leave Station A off hook, and listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing...

cp 6541 
Test Mailbox Treatment Types 
Page 1 of 2 
VoiceMemo Release G.OA and later 
This test plan verifies that the extension and trunk treatment types that you have 
configured process calls correctly in the following situations 
l Busy 
l Ring No Answer (RNA) 
0 Call screening 
The test plan also tests whether the trunk treatment types that you have configured 
process calls correctly in the following situations: 
l Successful connection 
l Failure treatment on Busy 
step 4 
CD Busy 
1. Take Station...

CP 6541 
Page 2 of 2 
VoiceMemo Release 6.OA and later 
Step 
3. Listen on the butt set for: 
l Pre-DN string dialing 
l Extension number dialing 
l Post-DN string dialing 
l Ringing - Count the number of rings! 
l Return string 
l Receptionist II’s response to the failure condition. c. 
4. If the treatment type does not perform as expected (for example, the caller was 
forced to assistance when a redial menu was desired), go back into the 
reconfiguration program and change the treatment type...

cp 6542 
Test Intermediate Attendant Call Processing 
Pagelofl 
VoiceMemo Release 6.OA and later 
This test determines if Receptionist II processes calls to the Attendant’s extension 
number. 
Step 
1. Take Station B (the “Called Party”) off-hook. 
2. Dial Receptionist II from Station A (the “Calling Party”). Be sure that Receptionist 
II answers with the appropriate greeting. 
3. Enter the 
mailbox number of Station B. 
4. Receptionist II says, “I will ring Called Party. Whom may I say is calling? (if...