Mitel Fax Memo Manual

Table of Contents 
SECTION 1: INTRODUCTION 
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SECTION 2: THE SERIES 6 MODEL 
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SECTION 3: THE TELEPHONE USER INTERFACE...

8.4 ROTATIONAL 
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8.5 
BROADCAST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............ 25 
8.6 MESA-FORMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Section 1: Introductidn ‘.- 
Centigram’s Series 6 system offers a multitude of unique, user-friendly voice and fa 
store-and-forward, call processing and multimedia messaging applications. These include 
VoiceMemo, FaxMemo, CallAgent and OneView respectively. All of these applications are 
easily accessible from any touch-tone telephone using single-digit commands. VoiceMemo and 
FaxMemo also may be accessed through any PC using OneView. Some examples of Series 6 
applications include: 
Paging a mailbox...

Section 2: The Series 6 Model 
Because all of Centigram’s application products are supported on the Series 6 platform they can 
be integrated to provide advanced features and functions. Moreover, all of these features and 
functions are accessible from the most ubiquitous, user-friendly terminal: the touch-tone 
telephone. Centigram also offers complete desktop control of voice and fax messages from a 
windows-based. PC. 
So what does this mean for the end user? 
With the Series 6 system, the end user...

Exhibit 2-2 
VoiceMemo Offers feature-rich voice store-and-forward&nctions 
These include voice messaging, telephone answering, audiotext, outdialing 
functions such as paging, message delivery, mailbox on demand and call 
placement, and voice forms. 
FaxMemo Permits facsimile store-and-forwardfinctions 
Enables users to send, receive, give, answer, voice annotate, and distribute fax 
messages. Provides for automatic and/or scheduled delivery of information 
via facsimile. 
CallAgent Provides...

Section 3: The Telephone User Interface’ 
Human factors always have been a paramount consideration in the engineering of the 
VoiceMemo and FaxMemo user interface. Centigram was the first company to offer mnemonic 
prompts, an online user tutorial, single-digit prompts and system administration from a 
telephone. 
Mnemonic prompts provide easy-to-remember commands for each step of the call process. In 
addition, all commands are single digit, and menus are structured to present the most frequently...

3.1 We Speak Your Language 
In addition to English mnemonic prompts, numeric prompts are available on the VoiceMemo and 
FaxMemo applications in English, Australian English, British English, New Zealand English, 
Canadian French, German, Japanese, Korean, Latin American Spanish, Mandarin, Mexican 
Spanish and Portuguese. 
Each Series 6 system can offer from three to eleven additional full 
language sets in addition to English. Prompt languages are assigned by line group, which is 
particularly useful in...

GuestMemo prompts make it easy for hotels and motels to offer customized service to their 
guests, through easy-to-use voice mail in their native tongue. GuestMemo prompts can even be 
played in one language, such as Mandarin, for a guest, and another language, such as English, for 
an outside caller leaving a message for that guest, 
3.4 Only the Highest Quality Will Do 
Series 6 systems support high quality prompts, names and greetings. Prompts are available in 
24 kbps. Names, greetings, and messages...

Section 4: MESA-Flex - Mailbox Features and Capabilities 
Centigram has substantial experience selling into both the service provider and WE markets. 
Serving both markets has given Centigram a unique insight into the messaging needs of a broad 
base of user communities, and the different features and capabilities required for their particular 
business applications. 
The Series 6 server satisfies these diverse needs through MESA-Flex, a 
design tool that allows an administrator to define the features...

Greeting Only FCOS, which plays a greeting to an outside caller (such as movie listings, weather 
information, or store hours), then hangs up. 
Each mailbox on the system can have a unique set of features and capabilities. Fax capabilities 
(fax broadcasting, fax on demand, fax store-and-forward, guaranteed fax, walkaway fax) and 
special mailboxes (tree, broadcast, check-in/check-out) are examples of features enabled by 
feature bits. Every mailbox can be customized with a unique FCOS, which can be...