Mitel Fax Memo Manual

, If a user enables automatic fax delivery, all fax messages sent to their mailbox automatically will 
be delivered to their default fax number. These messages also will be stored in the user’s saved 
queue. If the user is going on vacation and prefers not to have his/her fax messages downloaded 
for a period of time, this option easily can be changed through the User Options menu. 
Retrieve all unplayed faxes allows a mailbox owner to download multiple fax messages by 
pressing a single key in the user...

l Notifying subscribers without mailboxes of new “Mailbox on Demand” messages 
they have received through short message service (SMS), stutter dial tone, message 
waiting lights, message delivery, paging, etc. 
This is accomplished by having the system administrator create a template Mailbox on Demand 
mailbox (the template with the appropriate classes of service is predefined on the Series 6 system 
but can be modified) for one or more line groups. Once the template is created, outside callers or...

l Increasing airtime by having subscribers without mailboxes call in to get their 
“Mailbox on Demand” messages. 
l Increasing revenues by billing subscribers for messages received. 
l Reducing system administration time and costs by having Mailbox on Demand 
mailboxes automatically created for subscribers, without system administrator 
intervention. 
Mailbox on Demand also allows subscribers the chance to receive messages from outside callers 
and mailbox owners. When an outside caller is unable to...

Section 7: Multimedia Messaging with OneView 
OneView for Windows is a client software application that operates with the Series 6 to provide 
voice and fax messaging on the desktop PC. OneView allows users to manage, create, and 
review their VoiceMemo and FaxMemo messages from a PC. With OneView, users have 
complete control over voice and fax messages and can: 
l Integrate voice and fax messaging with their PC desktop 
l View all their messages instantly 
l Play, view, and create compound voice and...

The personal address book is where users keep a personalized list of names, phone numbers and 
fax numbers of colleagues, suppliers and customers. 
7.2 FaxMemo and OneView 
In addition to viewing fax messages from their PC, OneView improves a user’s ability to create 
and send of faxes. Users can create a fax message from any Windows application and send it to 
any mailbox on the Series 6 or to any fax machine in the world. OneView eliminates the need for 
having a fax board in every PC and an analog DID...

Section 8: Application Mailboxes 
Numerous, tailor-made advanced applications can be designed on Centigram’s Series 6 system 
simply by using FCOS. These are known as application mailboxes. Nine different application 
mailboxes are described below. 
8.1 Greeting Only 
Greeting Only mailboxes are used to provide information to a caller, but do not allow the caller 
to leave a message. There are three types of greeting only mailboxes: 
l Voice greeting 
l Faxgreeting 
l Voice and fax greeting . . 
Voice...

8.4 Rotational 
Rotational mailboxes allow an administrator to create audiotext applications where callers have 
one of a number of greetings that constantly change. Greetings change either by time and date 
(in a period-type rotational mailbox) or with every call (in an index-type rotational mailbox). 
Rotational mailboxes can be programmed as “greeting only,” meaning that after a caller hears a 
greeting, the phone hangs up. They also can be programmed to allow the caller to leave a 
message after the...

8.6 MESA-Forms 
MESA-Forms is a voice forms application that gives outside callers the ability to leave messages 
in a way that simulates written information on paper forms. Applications include order entry, 
questionnaires, routine requests for information, or an overflow for a busy ACD group. Callers 
accessing a MESA-Forms application will automatically be moved through a series of 
pre-recorded questions. The system waits for the caller to record their answer before moving on 
to the next question....

this situation, the caller reaches the walkaway fax mailbox and hears the user’s greeting. The 
caller can leave a voice message, leave a voice message and append a fax by pressing the Start 
button on the fax machine, or just send a fax at any time by pressing the Start button on the fax 
machine. 
The abbreviated prompt, which instructs the caller to press 1 to leave a voice message or Start to 
leave a fax, can be used when the mailbox receives predominantly fax messages. 
If the caller 
doesn’t take...

Section 9: System Administration 
The system administrator is responsible for creating and maintaining all mailboxes on the 
system. The Series 6 system allows an administrator to perform the following tasks: 
l Use Functionally Partitioned System Administration (FPSA) to enhance system 
security and establish unique access privileges 
l Create, modify and delete mailboxes 
l Perform routine maintenance of the software files 
l Change the system time and date, when required 
l Bill clients 
l Run system...