Mitel Fax Memo Manual

There are two types of GCOS assignments: bit-mapped, flexible GCGS that can accommodate 
multiple member groups within a GCOS, and simple GCOS groups, that only one level of 
affinity communication. 
More than 64 flexible, bit-mapped GCOSs can be programmed. A mailbox can be assigned to 
one, some, or all of these GCOSs. That mailbox can then exchange messages with any other 
mailbox that is a member of any common GCOS. As an example, a hierarchy of messaging can 
be built, so that the president of a...

flexibility can be given to traveling employees to send messages, faxes, and pages to long 
distance numbers, versus local employees, who only may need to deliver faxes to an internal 
extension. With NPA/NXX, system administrators have complete flexibility in designing the 
appropriate limitations on an individual mailbox basis. 
4.6 Tenant Class of Service (TCOS) 
The TCOS was introduced in VoiceMemo’s software release 5.01. This applies only to systems 
using the Unified Integration capability, which...

Section 5: Outside Caller Features 
There are four types of outside caller features: Telephone Answering, Automated Receptionist, 
CallAgent, and Mailbox on Demand. 
5.1 Telephone Answering 
An example of telephone answering is when a caller reaches an extension and is transferred to 
VoiceMemo to record a message. After recording their message, outside callers can be given the 
oppormnity to: 
l Replay their message 
l Re-record their message 5 
l Mark their message urgent so it is placed in the front...

5.3 CallAgent 
CallAgent provides advanced call processing capability for Centigram’s Series 6 systems. 
CallAgent is designed for flexibility and allows you to: ; 
l Design complex call processing applications 
l Build powerful automated attendants for your company 
l Create customized audiotext and information delivery applications 
l Utilize multiple call processing applications on each line group 
l Configure every extension with its own unique call processing options 
l Create customized department...

Weekly Schedule 
Greeting Routes callers depending on the time of day and day of week. 
- 
Plays a user-recorded greeting. 
Menu 
Plays a user-recorded menu a user-defmable number of times. This 
segment will also route callers depending on their single-key or multikey 
DTMF inputs. 
Auto Exit 
If no other segment has routed the caller, auto exit will route the caller 
based on a predefmed action. 
The picture on the right graphically 
represents a call box. Every call is 
processed sequentially through...

Cdl Box Actions 
Call box actions are the transfer and routing functions available within each call box segment. 
Depending on the call box segment, certain actions are possible and some are not possible. 
CallAgent can automatically route callers to call boxes, extensions and mailboxes, or take touch- 
tone input from the caller and route them to the specified selection. The primary actions 
available are depicted in the following picture of an “action box” taken from an actual CallAgent 
screen. 
SUP...

Section 6: Mailbox Owner Features 
6.1 Notification 
Message waiting lights usually are sufficient to notify a user that they have new messages, zythe 
user is located next to their telephone. However, there are more and more individuals who do 
not regularly work at a specific office location or desk. For these people, a message waiting light 
is not very useful. In response to this situation, Centigram has created numerous ways in which a 
user can be notified of a new message. These include paging,...

6.2 Review Messages 
After being notified of new messages, a user calls into the system, logs into their mailbox, and 
hears how many new and saved messages they have. The user then can choose to listen to all, 
some or none of the messages (urgent messages fast, unplayed messages second, and saved 
messages third), listen to a message multiple times, move forward/backward within the message, 
pause, or skip to the next or previous message in queue. Once played, any message can be kept 
or deleted. All...

the message originator. In any case, VoiceMemo will notify the caller if the message could not 
be delivered. If the message is an off-system fax, FaxMemo will not play the above-mentioned 
prompts. 
Mailbox owners can make messages for subscribers who do not have a mailbox on the Series 6 
system through the Mailbox on Demand feature. Mailbox on Demand mailboxes can be created 
by mailbox owners through the “make” function just by entering the subscriber’s extension 
number and recording a message. 
In...

l Recording a name 
l Recording primary and conditional greetings 
l Setting the passcode 
l Creating personal distribution lists 
l Setting a default fax delivery number 
l Enabling/disabling automatic fax delivery 
l Retrieving all unplayed faxes at once 
l Activating the tutorial 
l Scheduling message delivery 
l Changing a message delivery number 
l Scheduling paging 
l Changing a pager number 
l Activating/scheduling auto wakeup 
A mailbox user’s name recording is used in several places on the...