Mitel Fax Memo Manual

1 Introduction 
Receptionist II is a Centigram software product that functions as an automated 
attendant, typically, within an integrated Centigram Series 6 Communication 
Server and PBX system. Receptionist II can perform the following tasks: 
l Pick up an incoming call and greet the caller 
l Allow the caller to dial an extension 
l Screen a call l , 
l 
Connect the caller to an intermediate attendant (a person to screen 
calls or take messages) 
l Transfer a caller to a voice mailbox 
When a call...

Introduction 
Receptionist II Features 
Receptionist II has the features described in the following paragraphs. 
Console Attendant Functions 
Receptionist II can answer incoming calls, screen them, dial an extension for 
the caller, or play menu options for the caller. 
Receptionist II can also allow direct access to an extension directly and/or call 
forwarding to a mailbox without Receptionist II assistance. 
Day/Night Greetings 
You can record separate customized greetings for day answering and night...

Introduction 
can choose different routings for Busy, Ring No Answer, and Rejected calls 
(for calls to extensions), and call failure (for calls to trunks). 
Customized Treatments for Individual Users 
You can group together call processing options to make up to 16 “treatment 
types,” or call processing instructions, that allow an administrator to provide 
users with the call processing options that they want. Treatments types are 
stored in the mailbox data file, and the administrator can easily change...

Introduction 
center by pressing @ to leave a message in a mailbox. You can also log into 
your mailbox from the VoiceMemo message center by pressing # 
Q again, 
followed by your mailbox number; alternatively, you can dial your mailbox 
number, followed by @ to log into the mailbox. 
Receptionist II Operation 
The system administrator conf&ures how Receptionist II initially answers a 
call. The administrator then enters call processing instructions for individual 
mailboxes. Receptionist II checks these...

Introduction 
1. Caller dials 
main number 
2. Caller dials 
extension 
or dial by name 
&is 
Receptionist II 
I 
Receptionist II 
greets caller and 
asks for input 
I Party picks up call. 
Receptionist II release call. 
r. 
l 0 or l 
No answer or busy, 
Receptionist II routes 
6116TRFR.FH5 
Figure 1 - 1 Receptionist II Supervised Call Transfer 
Screened Transfer 
Receptionist II asks the caller for his/her name, then notifies the called party 
about the call and the called party can choose to accept or...

Introduction 
Caller dials 
number 
J Receptionist II screens call; 
releases call if accepted; 
provides option to leave a 
message if called party 
rejects call. 
Figure l-2 Call Screening by Receptionist II 
You can configure Receptionist II to process a call through an intermediate 
attendant. Receptionist II dials the intermediate attendant, who screens the 
call. Figure 
l-3 shows the intermediate attendant call flow. 
intermediate 
0 
Intermediate attendant 
notifies called party. 
Called party...

Introduction 
Converting an Extension Number to a Mailbox Number 
When a caller dials an extension, Receptionist II converts the extension 
number to the associated mailbox number, checks the mailbox for instructions, 
then dials the extension or trunk number that is stored in the mailbox. 
If the mailbox numbers are the same as the extension numbers, then 
Receptionist II can simply check whether the extension has an associated 
mailbox. However, a system might require Receptionist II to convert an...

Introduction 
No 
Consult Delete Digits 
Table 
Delete leading digit(s) + 
Yes 
* Consult Offset 
Table 
No 
Figure l-4 Extension-to-Mailbox Number Conversion 
Dialing an Extension 
- 
After Receptionist II validates an extension number and its associated mailbox, 
Receptionist II dials the extension number. If screening is not in place, the 
caller will pick up the call or Receptionist II will fail to connect the call because 
of one of the following situations: 
0 Reorder tone - fast busy tone...

Introduction 
Ring No Answer 
The administrator can configure the Receptionist II response, which can take 
the caller to an attendant, allow the caller to dial another extension, leave a 
message, or select from a menu that lists the options just mentioned. 
Mailbox Call Processing 
Each mailbox stores call processing instructions. To simplify mailbox 
programming, the administrator can enter up to 16 groups of call processing 
instructions, or treatment types, into the system configuration file. When...