Mitel Fax Memo Manual

Configuring Receptionist II 
Special Actions on Reorder Tone Encountered 
This dial string tells Receptionist II what to do when an extension is dialed, and a 
reorder tone is encountered. 
l Some PBXs return a reorder tone when an extension is set to “Do Not 
Disturb.” If Receptionist II is integrated with this type of PBX, enter “R’ 
for the Special Actions on Reorder Tone Encountered dial string. When 
Receptionist II receives a reorder tone, it returns to the caller, says “I’m 
sorry, [called party’s...

Configuring Receptionist II 
Default Settings for Pre-Programmed Dial Strings 
Table 2-3 lists the default values in the Default menu and the default values for each 
dial string group that is pre-programmed for 
a specific PBX. These settings can be 
modified. 
Table 2-3 Default Values for PBX Dial String Groups 
option 
(A) Post 
Directory 
number dial 
string 
(B) Pre 
Directory 
number dial 
string / 
Attendant 
xfer string 
(E) Dial 
string for 
Return on 
Called Party 
Refused 
(F) Dial 
string for...

Configuring Receptionist II 
Extension and Trunk Treatment Types for Mailboxes 
“Treatment types” are instructions to Receptionist II for processing calls to 
mailboxes. Treatment types are configured for each mailbox that uses Receptionist 
II. If no treatment type is configured, the Receptionist II default treatment is to play 
the mailbox greeting. 
Treatment types are either extension or trunk. Receptionist II offers 
16 extension 
and trunk treatment types, ten of which are defaults. The...

Configuring Receptionist II 
Treatment 2, and so on (see Table 2-l). The administrator can give more descriptive 
names to the default or new treatment types. 
Authorized Period(s) 
The authorized period restricts access to a mailbox and to its associated 
extension/trunk number 
to a certain time period, such as daytime hours only. The 
default authorized period is 
A (all). Other selections are D (day only) or N 
(night/weekend only). Call ers who try to access an extension at a time that is not...

Configuring Receptionist II 
the opportunity to accept or reject the call. The default value is Y (yes). Entering N 
disables this feature. 
Ring No Answer (RNA) Treatment 
The Ring No Answer (RNA) treatment tells Receptionist II what to do when an 
extension rings, but no one answers it. This parameter applies to Extension 
Treatment Types only. Table 
2-5 shows the code choices for the RNA treatment. 
Table 2-5 Ring No Answer Treatment Coding Choices 
1 Code 
A 
M 
R Meaning 
Caller is transferred to...

Configuring Receptionist II 
and the caller simply waits, the Redial Menu to Use offers the following options: R 
(redial), M (message), A (assistance) and D (disconnect). The default value is M. 
Table 2-G shows the text of each redial menu. 
Table 2-6 Redial Menu Coding Choices 
2-16 
1 Receptionist II hangs up after 3 tries.  Code 
R 
M 
D 
A Meaning 
Press zero for assistance 
Press star (*) to hold for [called party’s name]; the system rings the 
extension again every 
10 seconds, but does...

Configuring Receptionist II 
Table 2-7 Default Extension Treatment Types 
Index 
Name Time Default RNA 
Busy Reject Screen 
Auth 
Code 
1 
Treatment 1 
A D R R R Y 
2 Treatment 2 
A D R R R N 
3 Treatment 3 
A A R R R Y 
4 
Treatment 4 A 
M R R R Y 
5 Treatment 5 
A M M M R N 
6 
Treatment 6 
A M M M, M Y 
7 Treatment 7 
A R M R M Y 
8 Treatment 8 
V R R R M Y 
9 Treatment 9 A R R R R N 
10 Treatment 10 
A M A A A Y 
Trunk Treatment Types 
Like extension treatment types, trunk treatments types have an...

Configuring Receptionist II 
Failure Treatment 
This Trunk Treatment Types parameter tells Receptionist II what to do with a trunk 
call if the connect criteria are not met. The choices for failure treatment are the same 
as those for the RNA parameter for Extension Treatment Types. 
A 
Caller is transferred to the Attendant’s extension number that is stored in 
the mailbox data file. If no Attendant’s extension number has been 
specified, caller is transferred to the Console Attendant. 
M Caller is...

Configuring Receptionist II 
0 An attendant’s extension number (and pre-dial index, if necessary); this 
number is called when “assistance ” is chosen for any failure treatment. 
Special Mailboxes for Single-Digit Access 
You can configure a single-digit access menu for Receptionist II. This menu allows a 
caller to press a single digit to get to specified mailboxes. For example, the single- 
digit menu might provide the following choices: 
l To dial an extension, press 1. 
l For this week’s training...

Configuring Receptionist II 
l If you assign a separate line group for Receptionist II, complete both 
Offline Parameters and Online Parameters sections of Receptionist II 
Worksheet 1. 
l If the integration manual for the PBX switch at your installation site 
instructs you to configure Receptionist through the integration 
application menu, complete only the Online Parameters sections of 
Receptionist II Worksheet 1. 
The online 
parameters on Worksheet 1 are those that Receptionist II shares with the...