Mitel Fax Memo Manual

2 Configuring Receptionist II 
Typically, Receptionist II functions as a layer of programming within an integrated 
system. This means that you assign a line group to the integration software and 
configure Receptionist II parameters within the same line group. Occasionally, an 
integration might require that you configure Receptionist separately from the 
application. In this case, as in an in-band integration, the integration instructions 
direct you to assign Receptionist II to a separate line group....

Configuring Receptionist II 
Receptionist II Call Processing Parameters 
This section discusses the parameters shown in Figure 2-l. 
Dialing Plan Options 
This section discusses the dialing plan for the automated attendant functions of 
Receptionist II. If Receptionist II is integrated with the PBX system, then this 
dialing plan must match the PBX dialing plan. 
The mailbox dialing plan for messaging functions is discussed in the 
VoiceMemo 
R4erence and Conjguration Manual. 
(I?) Dialing Plan =...

Configuring Receptionist II 
that particular leading digit. The system uses a three-second timeout to determine 
when input is finished. 
Dialing Plan Example 
0,4,3,3,3A,V,O,O 
The values indicate the number of digits allowed for extensions starting with digits 1 
through 9. The sample dialing plan is interpreted as follows, for extensions that 
begin with the numbers listed: 
l l-no extensions starting with “1” 
l 2-must have four digits (for example, 2112) 
l 3 through 5-must have three digits (for...

Configuring Receptionist II 
l No leading digits are deleted from extensions that begin with 1, 2, or 3 
(that is, they are unchanged) 
l One leading digit is deleted from all extensions that begin with 4 (for 
example, 4657 becomes 657) 
l Extensions that begin with 5,G, or 7 are unchanged 
l Three leading digits are deleted from extensions that begin with 8 (for 
example, 8657 becomes 7) 
l Extensions that begin with 9 are unchanged 
The default Delete Digits table is O,O,O,O,O,O,O,O,O, which means...

r 
Configuring Receptionist II 
How Receptionist II Uses These Tables 
The following examples shows the process of transforming extension numbers to 
mailbox numbers: 
Example 1 
Assume 
Delete Digits = 
0,0,1,0,0,2,0,0,0 
Table offset for #3 = -50 
This means that Receptionist II transforms an extension that begins with 3 to a 
mailbox number using the following procedure: 
*. 
3275 (extension that was entered) 
275 (delete one leading digit) 
-50 (add signed offset from Table 3) 
225 (mailbox number)...

Configuring Receptionist II 
Receptionist II dials the appropriate string for the time period under the following 
circumstances: 
l A caller waits for assistance before dialing an extension. 
l A call fails to go through after the caller has entered an extension, assistance 
is required, and there is no attendant’s extension number in the mailbox 
data file. 
Console access codes are PBX-dependent, and can be determined by actually 
transferring a call to the operator from a station set. Table 2-l shows...

Configuring Receptionist II 
l Execute the Pre Directory Number (Pre-DN) dial string that is set under 
“PBX Dial String Definitions”; the Pre-DN string usually contains all the 
instructions for the transfer. 
l Dial the appropriate PBX console attendant access code 
l Execute the Post Directory Number (Post-DN) string, then wait for a 
greeting (Receptionist II programming always appends a G to the end of 
the Post-DN string after a PBX Console Attendant Access Code has been 
dialed). 
The default day...

Configuring Receptionist II 
CAUTION! 
Do not change the default unless you specifically want to replace 
greetings with a short dial tone. 
PBX Dial String Definitions 
Receptionist II simulates the actions of a human console attendant. Since different 
PBX’s have different console operator protocols, certain coding must be entered into 
the Receptionist II configuration file to tell Receptionist II how to process calls under 
all the possible conditions, using signals understood by the PBF....

Configuring Receptionist II 
Table 2-2 Pre-Directory/Post-Directory Number Codes 
Code Meaning 
o-v, *, # Numbers and characters on a standard DTMF keypad 
A through D Fourth column DTMF keys 
( Start pulse dialing 
> Stop pulse dialing; resume tone dialing 
T Wait for dial tone 
S 
Switch hook flash 
F Switch hook flash and wait for dial tone 
*. 
+ 
Pause one second 
H 
Hang up (go on-hook) 
he-Directory Number Dial String 
The default Pre Directory Number (Pre-DN) dial string is “S+,” which tells the...

Configuring Receptionist II 
Note: Do not program a G (wait for greeting) or a T (wait for dial tone) 
into the Post-DN string; internal Receptionist II programming 
does not allow a successful transfer to the console attendant if a G 
or T appears in this string. 
When an H appears in the Post-DN string, every call that 
Receptionist II makes is a blind transfer. Receptionist II transfers 
the call without invoking treatment types, connect strings, or 
return strings. 
Connect Dial String on Called...