Lucent Technologies Octel 100 Implementation And Service Manual

16. Managing System Mailboxes
Implementation and Service Manual    Managing Subscriber Settings16-31
6.  To block all incoming calls to a particular mailbox, without first ringing the extension,
and then to handle the calls according to an option you specify, select the Call
Blocking option.
7.  Under No Answer/Call Blocking, select the appropriate No Answer option to perform
when a caller receiv es no answer at the subscriber’s extension, or select the
appropriate call-blocking option if the call is to...

16. Managing System Mailboxes
Implementation and Service Manual    Managing Subscriber Settings16-32
11.  Under Message Notification, select the appropriate option to notify users of new
messages. For additional information, see the topic, Notifying Subscribers of New
Messages, earlier in this chapter.
· Disabled – Message notification does not notify subscribers of new
messages
· Urgent Only – Notifies subscribers of new messages through a phone or
beeper only when urgent messages are sent to the...

16. Managing System Mailboxes
Implementation and Service Manual   Unlocking a Mailbox16-33
Unlocking a Mailbox
Use this procedure to unlock a mailbox that has been locked because a caller attempted
to access the mailbox by entering the incorrect mailbox password sev eral consecutiv e
times. The mailbox locking feature helps prev ent callers from accessing mailboxes
without permission.
The password parameters defined in System Setup determine how many times a caller
can enter an incorrect password before...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-34
Subscribers can change their passwords back to their original passwords when they
log into their mailboxes after the system manager has unlocked the mailbox.
5.  To close the Mailbox Entry dialog box, click OK. The main system window displays.
Class of Service Options
A Class of Serv ice is a set of features and specifications that are assigned to a mailbox.
The Class of Serv ice assigned to a mailbox...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-35
Some Class of Serv ice features are not av ailable for use in a mailbox unless the system
has been set up to use those features.
Call Screening
Call Screening allows a subscriber to accept, reject, or redirect a call. W hen call
screening is activ ated, the system instructs callers requesting an extension to, 
“Please
speak your name at the tone, so I may say who is calling.” 
Before the call is...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-36
recorded messages, it returns to the first message and begins v oicing the messages
again. All mailboxes on a system that hav e call queuing activ ated in the Class of Serv ice
use the same nine prompts. The first caller in the queue hears a prompt before the call is
transferred to the extension. For additional information, see the topic, Setting Up Call
Queuing Prompts, in Chapter 14, “Setting Up System...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-37
(unless the system is set up to use different numbers). Each of the personal group lists
can contain up to 50 destinations, which can include local subscriber mailboxes,
destinations on other messaging systems through network nodes, or other group list
numbers, including global group lists (if av ailable in the mailbox’s Class of Serv ice).
Each group list included as a destination on a personal group...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-38
V-Tree
V-Trees allow subscribers to create custom v oice menus in their mailboxes. V-Trees can
route calls, prov ide information to callers, or collect information from callers. For
example, a mailbox for a sales department can contain a V-Tree that allows callers to
press  for information on product A, press  for information on product B, or press
 to talk to a sales representativ e. For additional...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-39
during the current session. After a subscriber exits a mailbox by hanging up or backing
out of the mailbox, the messages are permanently deleted.
Locate Messages Received
Locate Messages Receiv ed allows subscribers to scan their new messages for
messages sent from a particular subscriber. This feature allows subscribers to scan for a
message only from another subscriber on the system. Subscribers cannot...

16. Managing System Mailboxes
Implementation and Service Manual    Clas s  of  Servic e O ptions16-40
Auto Time-Date Voiceback
Auto Time-Date Voiceback configures the system to v oice the time and date a message
was receiv ed in a subscriber mailbox automatically when the subscriber listens to a
message. W hen activ ated in a mailbox, the time and date information is v oiced first for
each message sent to the mailbox. This feature differs from the message information
feature in three ways:
·  Auto...