Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
717 Hunt Group 
17
Field description for page 2
Page 2 of the Hunt group screen appears only when the ACD field on page 1 is 
y. 
If the ACD field is 
n, page 3 becomes page 2 and all subsequent page numbers are 
decreased by one.
The Timed ACW Interval field appears only if, on the System-Parameters 
Customer-Option screen, the Timed ACW field on page 3 is 
y.
The following screen shows Field descriptions...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
718 Hunt Group 
17
Screen 104. Hunt Group screen when Vector is n and Queue is y
Screen 105. Hunt Group screen when Queue and Vector are y
Skill
Only appears if, on the System-Parameters Customer-Options screen, the Expert 
Agent Selection field is 
y.
If this field is 
y, then the Group Type field must be ucd or ead.
Valid entries Usage
y/n
Enter y if this hunt group is to be an EAS skill. 
change...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
719 Hunt Group 
17
Acceptable Service Level (sec) 
Enter the number of seconds within which calls to this hunt group should be 
answered. This allows BCMS and/or VuStats to report a percentage of calls that 
were answered within the specified time. This entry is also used by the 
CentreVu® Advocate Service Objective feature.
AAS
Appears when the ACD field is 
y.
Expected Call Handling Time (sec)
Appears...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
720 Hunt Group 
17
Measured
Provides measurement data for the ACD split/skill collected (internal to the 
switch) for VuStats or BCMS. This measurement data is collected for VuStats and 
BCMS only if, on the System-Parameters Customer-Options screen, they are 
y.
VuStats Objective
Enter a numerical user-defined objective. An objective is a split or skill goal for 
the call. This could be an agent objective...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
721 Hunt Group 
17
Supervisor Extension
Timed ACW Interval (sec)
When a value is entered in this field, an agent in auto-in work mode who receives 
an ACD call from this hunt group is placed automatically into After Call Work 
(ACW) when the call drops. Enter the number of seconds the agent should remain 
in ACW following the call. When the administered time is over, the agent 
automatically becomes...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
722 Hunt Group 
17
Inflow Threshold
Appears only when the Vector field is 
n and the Queue field is y. Enter the number 
of seconds that a call can remain in the queue before no more calls will be 
accepted by the queue. If 0 is entered, a call is redirected to this split/skill only if 
there is an available agent.
Level 1 Threshold (sec)
Enter the number of seconds corresponding to the Expected Wait Time...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
723 Hunt Group 
17
Multiple Call Handling
Appears only if, on the System-Parameters Customer-Options screen, the 
Multiple Call Handling field is 
y and the ACD field on this screen is y. This field 
defines whether the hunt group can have multiple call handling capabilities, and if 
so, what type.
Redirect on No Answer (rings)
Enter the maximum number of rings before a call will redirect back to the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
724 Hunt Group 
17
Forced Entry of Stroke Counts or Call Work 
Codes
Appears only when the Controlling Adjunct field is 
none.
Field description for page 3
Screen 106. Hunt Group screen
Message Center
Enter the type of messaging adjunct for the hunt group. Only one hunt group in 
the System can be administered as 
msa, one as audix, one as qsig-mwi, one as 
fp-mwi, and one as rem-audix.
Valid entries Usage...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
725 Hunt Group 
17
AUDIX Extension
Enter a valid Uniform Dial Plan (UDP) extension that identifies the AUDIX hunt 
group on the host switch used as the Message Center for this hunt group (supports 
the AUDIX In DCS arrangement). Appears when the Message Center field is 
rem-audix.
Message Center MSA Name
Enter the name of the Message Center MSA. When it appears, it replaces the 
Message Center AUDIX Name...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
726 Hunt Group 
17
LWC Reception
Defines the destination for Leave Word Calling (LWC) messages left for the hunt 
group.
AUDIX Name
Enter the name of the AUDIX machine as it appears on the Node Names screen. 
Only appears on G3r. Add the AUDIX name to the Node Names screen before 
entering it in this field. For more information on the Node Names screen, refer to 
DEFINITY ECS Administration for Network...