Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
687 Feature-Related System Parameters 
17
Converse First Data Delay/Second Data Delay
The First Data Delay prevents data from being outpulsed (as a result of a converse 
vector step) from the system to CONVERSANT before CONVERSANT is ready. 
The delay commences when the CONVERSANT port answers the call. The 
Second Data Delay is used when two groups of digits are being outpulsed (as a 
result of a converse...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
688 Feature-Related System Parameters 
17
Prompting Timeout (secs)
Enter the number of seconds before the Collect Digits command times out for 
callers using rotary dialing. Only appears if Vectoring (Prompting) on the 
System-Parameters Customer-Options screen is 
y.
Interflow-qpos EWT Threshold
Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered 
before this threshold will not be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
689 Feature-Related System Parameters 
17
Send UCID to ASAI
Field descriptions for page 9
Screen 93. Feature-Related System Parameters screen
Agent and Call Selection Parameters:
MIA Across Splits or Skills?
ACW Agents Considered Idle
Valid entries Usage
y/n
Enter y to enable transmission of Universal Call ID (UCID) 
information to ASAI.
Valid entries Usage
y/n
 Enter y to remove an agent from the MIA queue...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
690 Feature-Related System Parameters 
17
Call Selection Measurement
This field determines how DEFINITY ECS selects a call for an agent when the 
agent becomes available and there are calls in queue.
For information on CentreVu
® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Service Level Supervisor Call Selection 
Override
This field...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
691 Feature-Related System Parameters 
17
Reason Codes Parameters
Aux Work Reason Code Type
Logout Reason Code Type
Valid entries Usage
none
 Enter none if you do not want an agent to enter a Reason Code 
when entering AUX work.
requestedEnter requested if you want an agent to enter a Reason Code 
when entering AUX mode but do not want to force the agent to 
do so. To enter 
requested the Reason Codes and...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
692 Feature-Related System Parameters 
17
Call Management System Parameters:
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system. 
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection 
(EAS) on the System-Parameters Customer-Options screen is 
n. If BCMS/VuStats 
Login IDs is 
y, the ACD Login ID length must be greater...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
693 Feature-Related System Parameters 
17
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls 
with talk time that is less than this number (and that are not held) are tracked by 
BCMS and displayed by VuStats as ABAND calls.
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Remove Inactive BCMS/VuStats Agents
If option yes is used,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
694 Feature-Related System Parameters 
17
Automatic Exclusion by COS
Activates automatic exclusion automatically by class of service when a user goes 
off hook on a station with an assigned 
EXCLUSION button. This works only for 
stations on the local switch.
Automatic Exclusion Coverage/Hold
Appears when Automatic Exclusion by COS field is 
y.
Automatic Exclusion with Whisper Page
Appears when Automatic...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
695 Group Paging Using Speakerphone 
17
Password to Change COR by FAC
Appears if, on the System-Parameters Customer-Options screen, the Change COR 
by FAC field is 
y. Lucent recommends using this password option.
Group Paging Using Speakerphone
Use this screen to assign digital speakerphones to a paging group. Users can page 
all the phones in the group simultaneously by dialing the group’s extension....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
696 Hospitality 
17
Group Name 
COR
Ext
Name
When you save your changes, the switch fills in this display field with the name 
assigned to each extension on the Station screen.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 396 for complete instructions.
Refer to ‘‘
Group paging’’ on page 1354 for a description of the feature.
Hospitality
This screen is used to implement the system...