Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
637 Feature Access Code 
17
Extended Group Call Pickup Access Code
The feature access code (FAC) users enter when a call directed to another pickup 
group is to be answered. Users must enter a valid “Pickup Number” following the 
Extended Group Call Pickup Access Code to complete the operation.
Facility Test Calls Access Code
Used to place activate a facility test call.
!SECURITY ALERT:
To ensure the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
638 Feature Access Code 
17
Leave Word Calling Message Retrieval Unlock
Used to unlock a telephone’s display module. The lock function is canceled at the 
telephone by dialing this unlock FAC followed by the SCC.
Leave Word Calling Send A Message
Used to send a leave word calling message. 
Leave Word Calling Cancel A Message
Used to cancel a leave word calling message.
Malicious Call Trace Activation
Used...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
639 Feature Access Code 
17
Program Access Code
Used to program abbreviated dial buttons on an individual phone. 
Refresh Terminal Parameters Access Code
Used to update terminal parameters on an individual phone when system settings 
have changed. 
Remote Send All Calls Activation/Deactivation
Used to activate or deactivate the Send All Calls feature. Requires console 
permissions.
Self Station Display...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
640 Feature Access Code 
17
Station Security Code Change Access Code
Enter the code the user must dial to change their Station Security Code. The SCC 
must be administered before the user can change it using this FAC. That is, a user 
cannot change a blank SCC.
Terminal Dial-Up Test Access Code
Used to perform tests on digital telephones to make sure that the telephone and the 
buttons are communicating...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
641 Feature Access Code 
17
Voice Coverage Message Retrieval Access 
Code
Allows users to retrieve voice messages for another user (for whom they are a 
coverage point) via a digital display module. 
Voice Principal Message Retrieval Access Code
Allows users to retrieve their own voice messages for another user via a digital 
display module.
Whisper Page Activation Access Code
Allows users to place a page...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
642 Feature Access Code 
17
Auto-In Access Code
Enter the code the agent must dial to become automatically available to receive 
another ACD call each time a call is released.
Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD 
activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a 
system-wide code for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
643 Feature Access Code 
17
Remove Agent Skill Access Code
Enter the digits an agent must dial to be able to remove a skill from their current 
skill set.
NOTE:
The next field is available only if Vectoring (Basic) and Vectoring 
(Prompting) have been enabled on the System-Parameters 
Customer-Options screen.
Converse Data Return Code
Enter the access code the CONVERSANT must outpulse prior to outpulsing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
644 Feature Access Code 
17
Housekeeping Status (Client Room) Access 
Code
Enter the access code the housekeeper dials from the client’s room to provide 
room status. These codes are transmitted to the Property Management System 
(PMS) for processing. You can assign a definition to the six codes on the 
Hospitality
 screen.
Housekeeping Status (Station) Access Code
Enter the access code the housekeeper must...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
645 Feature Access Code 
17
Enhanced Mode Activation
If you enter this FAC when your system is a Basic multimedia complex, it will 
become an Enhanced multimedia complex. If you enter this FAC when your 
system is an Enhanced mode station it will do nothing.
Multimedia Call Access Code
If you enter this FAC from any voice station, it indicates to the DEFINITY ECS 
that you are making an Enhanced mode...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
646 Feature-Related System Parameters 
17
Multimedia Parameter Access Code
This FAC can be entered by any voice station to indicate to the DEFINITY ECS 
that you want to initiate a multimedia mode call with a specific bearer capability. 
This FAC would be followed by a 1 or 2 to indicate the following parameter 
selections respectively: 2x64 (unrestricted initial system default), 2x56 
(restricted)....