Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
707 Hospitality 
17
Digit to Insert/Delete
Enter the leading digit that may be deleted and inserted back as described in the 
following text. The current PMS message set uses the extension number as the 
room identifier. In many customer configurations, the leading digit of the 
extension number is dropped to screen the room number. In order to accommodate 
PMS devices that are based on room number and not...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
708 Hunt Group 
17
Hospitality screen
Definition for Rooms in State 1 - 6 
Enter up to a 30-character definition for each room status. For example, you could 
define state 1 as ‘clean, ready to use’ and state 2 as ‘occupied, needs cleaning.’
The definitions for room states (Field descriptions for page 3), are for Attendant 
Room Status only. If you are not using Attendant Room Status, you do not need to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
709 Hunt Group 
17
The System checks for the busy or idle status of extension numbers in the hunt 
group when answering calls. A Uniform Call Distribution (UCD) type hunt group 
selects the “most idle” extension in the group when answering a new call. A 
Direct Department Calling (DDC) type hunt group selects the first available 
extension (in the administered sequence) when answering a new call. Expert...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
710 Hunt Group 
17
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are 
x.
Screen 100. Hunt Group screen when Queue and Vector are y
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are x.
Screen 101. Hunt Group screen when Queue is y and Vector is n
Group Number
This is a display-only field when the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
711 Hunt Group 
17
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y 
if, on the System-Parameters Customer-Options screen, the ACD field is 
n.
Group Name
Enter a character string that uniquely identifies the group (for example, parts 
dept, purchasing, or sales dept).
Queue
Specifies a queue for the hunt group.
Group Extension
Enter an unused extension number to be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
712 Hunt Group 
17
Group Type
There are six group types: Uniform Call Distribution (ucd-mia and ucd-loa), 
Direct Department Calling (DDC), and Expert Agent Distribution (ead-mia and 
ead-loa). Each option uses a different method to select an agent for a call when 
two or more agents are available. 
ucd-loa and ead-loa cannot be entered in the 
Group Type field unless the CentreVu Advocate field on the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
713 Hunt Group 
17
Coverage Path
Enter a coverage path number. This assigns a coverage path for the hunt group. 
The coverage path is assigned using the Coverage Path screen. Does not appear if 
the Vector field is 
y
TN
Enter the Tenant Partition number.
Night Service Destination
Enter the destination where calls to this split will redirect when the split is in the 
night service mode. Not all features...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
714 Hunt Group 
17
Security Code
Enter a 4-digit security code (password) used for the Demand Print feature.
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the 
ISDN-PRI or ISDN-BRI Trunks field is 
y.
Queue Length
Appears if the Queue field is 
y. Enter the maximum number of calls that can be in 
the queue at the same time. This field must have an entry when...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
715 Hunt Group 
17
(Calls Warning) Port
Appears if the Queue field is 
y. Enter the seven-character port number assigned to 
connect the optional external Auxiliary Queue Call Warning Threshold lamp that 
will flash when the number of calls in queue has exceeded the queue warning 
threshold (assigned in Calls Warning Threshold). 
NOTE:
This port is assigned to an Analog Line circuit pack or given an X...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
716 Hunt Group 
17
Time Warning Threshold
Appears if the Queue field is 
y and when the Calling Warning Port and the Time 
Warning Port fields are 
X. Enter the time in seconds that a call can remain in the 
queue before the System flashes the Queue status lamps (feature buttons assigned 
members phones) and the Auxiliary Queue Time Warning lamp assigned to this 
split/skill. 
(Time Warning) Port
Appears if...