Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-31 Basic features 
A
Pull Transfer
Allows either the party who was originally called, or the party to whom the held call 
will be transferred, to complete the transfer. This is a convenient way to connect a 
party with someone better qualified to handle the call. Attendant assistance is not 
required, and the call does not have to be redialed. It interfaces with satellite 
workstations...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-32 Basic features 
A
Remote Call Coverage
Allows calls to be redirected to a remote location. This allows users to have calls 
placed to their on-site offices redirected to their home offices. You can administer 
the system to either monitor calls and bring them back for additional processing (if 
not answered), or to leave calls at the remote (off-net) location.
Reset Shift Call
Allows...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-33 Basic features 
A
Send All Calls
Allows users to temporarily direct all incoming calls to coverage regardless of the 
assigned call-coverage redirection criteria. Covering users can temporarily 
remove their voice terminals from the coverage path. The feature is activated and 
deactivated via a button or access code.
Special Dial Tone
Provides a special dial tone when the following...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-34 Basic features 
A
Station Self Display
Displays the assigned extension number on a telephone set. A user can dial an 
FAC or press a previously administered “inspect” button to view the extension 
number. This is a handy feature if your work environment requires people to sit at 
different desks from day-to-day. It is also helpful for maintenance personnel that 
want to verify that...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-35 Basic features 
A
Time Supervision and Forced Release
Provides a forced disconnect on certain call types. When any of the following 
timers expire during an outgoing call attempt, the switch applies busy tone 
followed by howler tone:
nPre-dialing and interdigit timer
nOutgoing seizure acknowledge timer
nAnswer supervision timer
n60-, 90-, and 120-second no-answer disconnect timers,...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-36 Basic features 
A
NOTE:
You cannot have the Transfer Upon Hangup feature enabled if you want to 
abort the transfer when hanging up. 
This feature applies to DCP, Hybrid, ISDN-BRI and wireless telephones, but not to 
analog telephones.
Transfer — Outgoing Trunk
to Outgoing Trunk
Allows a user or attendant to initiate two or more outgoing trunk calls and then 
transfer the trunks...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-37 Basic features 
A
Trunk-to-Trunk Transfer
Allows the attendant or telephone user to connect an incoming trunk call to an 
outgoing trunk call. This feature is particularly useful when a caller outside the 
system calls a user or attendant and requests a transfer to another outside 
number. For example, a worker away on business can call in and have the call 
transferred elsewhere....

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-38 Basic features 
A
Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point in a Call Coverage path. An 
assistant or colleague who answers a redirected call intended for a user can also 
transfer the caller to the user’s AUDIX mailbox. The caller may prefer to leave a 
voice message as opposed to a written message.
Many other options are available. For...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-39 Hospitality features 
A
World Class Tone Detection
Enables the system to identify and handle different types of call progress tones, 
depending on the system administration. You can use the tone detector and 
identification to display on Data Terminal Dialing and to decide when to send digits 
on trunk calls through Abbreviated Dialing, Automatic Route Selection, Automatic 
Alternate...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-40 Hospitality features 
A
When the attendant console is busy, you can answer overflow calls from the 
backup telephones by pressing a button or dialing a feature access code. You can 
then process the calls as if you are at the attendant console. The recommended 
backup telephones are the Lucent Technologies Models 6408, 6416, or 6424.
Attendant Room Status
Allows an attendant to see...