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Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual
Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual
Here you can view all the pages of manual Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-51 Trunk Group features A ICLID on Analog CO Trunk This feature displays the calling party name and number when that information is provided by the Central Office over the TN429D CO Trunk (analog, loop start) circuit pack. Display of name and number will work with all digital voice terminals (DCP and BRI) equipped with 32-character or 40-character alphanumeric displays. Countries...
Page 222
DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-52 Trunk Group features A ISDN provides end-to-end digital connectivity and uses a high-speed interface which provides service-independent access to switched services. Through internationally-accepted standard interfaces, ISDN provides circuit or packet-switched connectivity within a network and can link to other ISDN-supported interfaces to provide national and international...
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DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-53 Dial by Name A NT QSIG Peer Protocol The NT side of the QSIG Peer Protocol is available on the switch. Dial by Name The Dial-by-Name feature allows a caller to “dial” someone by entering that person’s name from the caller’s touch-tone keypad. This feature is accessible by using the Call Vectoring feature and the integrated announcement circuit pack (TN750C) to create an...
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DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-54 Dial by Name A User operation The user operations are as follows: NOTE: This feature is not accessible from rotary telephones or telephones that do not have a labeled dial keypad. This feature operates using the Roman alphabet only. 1. Dial the published directory number. nThe call is routed to the auto-attendant procedure. 2. Listen to the recorded announcements, and select the...
Page 225
DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-55 Dial by Name A Considerations Consider the following when implementing the Dial-by-Name feature: nThe names used for this feature cannot have any accent marks or be characters other than the Roman alphabet. If non-Roman characters must be entered, the logical equivalent should be used in the names database. nSpecial characters, such as the dash (-) and the apostrophe (‘), are...
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DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-56 Dial by Name A Administration change system-parameters special-applications nOn Page 2 of this form, enter y in the Dial by Name field. add vdn XXXX (XXXX is the extension number) nUse this form to specify which vector directory number (VDN) callers will access when the VDN is dialed. The number used to support the Dial-by-Name feature is usually the published telephone number for...
Page 227
DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-57 Dial by Name A This example does the following: 1. When someone calls the system, the caller receives ringback for 2 seconds. 2. Announcement 381 plays. This announcement asks the caller to do one of the following: nPress or wait if the caller wants the operator; if the caller presses or waits for the timeout, the call is routed to the operator. nPress if the caller wants...
Page 228
DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features A-58 Dial by Name A c. Announcement 663 plays requesting that the caller enter the first two characters of the person’s first name. — If there is a single match, the call is redirected. — If there is no match, continue with Step d. . d. Since there are still no matches, announcement 660 plays telling the caller that he or she can press to try again, or press to get an operator....
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Features Not Supported B-1 B DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 B Features Not Supported The following DEFINITY ECS features and adjuncts are not supported on the DEFINITY BCS and GuestWorks offers: nAdjunct Switch Application Interface (ASAI) nAsynchronous Transfer Mode nBasic Call Management System Enhancements — VuStats Login IDs — VuStats Service Level nCallMaster VI nCallVisor ASAI nCall Vectoring Enhancements — Adjunct...
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DEFINITY® Business Communications System and GuestWorks® Issue 6 Overview 555-231-208 Issue 1 April 2000 Features Not Supported B-2 B nCentreVu Call Management System nCONVERSANT® nDEFINITY IP Solutions (only IP trunking is supported on DEFINITY BCS and GuestWorks) nDEFINITY Network Administration nDEFINITY Network Management nDigital Multiplexed Interface nDirect Agent Calling nDistributed Communications System nDistributed Communications System Plus nDual-Tone Multifrequency Feedback Signals...