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Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

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Page 221

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-51 Trunk Group features 
A
ICLID on Analog CO Trunk
This feature displays the calling party name and number when that information is 
provided by the Central Office over the TN429D CO Trunk (analog, loop start) 
circuit pack. Display of name and number will work with all digital voice terminals 
(DCP and BRI) equipped with 32-character or 40-character alphanumeric 
displays.
Countries...

Page 222

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-52 Trunk Group features 
A
ISDN provides end-to-end digital connectivity and uses a high-speed interface 
which provides service-independent access to switched services. Through 
internationally-accepted standard interfaces, ISDN provides circuit or 
packet-switched connectivity within a network and can link to other 
ISDN-supported interfaces to provide national and international...

Page 223

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-53 Dial by Name 
A
NT QSIG Peer Protocol
The NT side of the QSIG Peer Protocol is available on the switch.
Dial by Name
The Dial-by-Name feature allows a caller to “dial” someone by entering that 
person’s name from the caller’s touch-tone keypad. This feature is accessible by 
using the Call Vectoring feature and the integrated announcement circuit pack 
(TN750C) to create an...

Page 224

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-54 Dial by Name 
A
User operation
The user operations are as follows:
NOTE:
This feature is not accessible from rotary telephones or telephones that do 
not have a labeled dial keypad. This feature operates using the Roman 
alphabet only.
1. Dial the published directory number.
nThe call is routed to the auto-attendant procedure.
2. Listen to the recorded announcements, and select the...

Page 225

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-55 Dial by Name 
A
Considerations
Consider the following when implementing the Dial-by-Name feature:
nThe names used for this feature cannot have any accent marks or be 
characters other than the Roman alphabet. If non-Roman characters must 
be entered, the logical equivalent should be used in the names database.
nSpecial characters, such as the dash (-) and the apostrophe (‘), are...

Page 226

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-56 Dial by Name 
A
Administration
change system-parameters special-applications
nOn Page 2 of this form, enter y in the Dial by Name field.
add vdn XXXX (XXXX is the extension number)
nUse this form to specify which vector directory number (VDN) callers will 
access when the VDN is dialed. The number used to support the 
Dial-by-Name feature is usually the published telephone number for...

Page 227

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-57 Dial by Name 
A
This example does the following:
1. When someone calls the system, the caller receives ringback for 2 
seconds.
2. Announcement 381 plays. This announcement asks the caller to do one of 
the following:
nPress   or wait if the caller wants the operator; if the caller 
presses  or waits for the timeout, the call is routed to the operator.
nPress   if the caller wants...

Page 228

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-58 Dial by Name 
A
c. Announcement 663 plays requesting that the caller enter the 
first two characters of the person’s first name.
— If there is a single match, the call is redirected.
— If there is no match, continue with Step d.
.
d. Since there are still no matches, announcement 660 plays 
telling the caller that he or she can press   to try again, or 
press   to get an operator....

Page 229

Features Not Supported 
B-1  
B
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
B
Features Not Supported
The following DEFINITY ECS features and adjuncts are not supported on the 
DEFINITY BCS and GuestWorks offers:
nAdjunct Switch Application Interface (ASAI)
nAsynchronous Transfer Mode
nBasic Call Management System Enhancements
— VuStats Login IDs
— VuStats Service Level
nCallMaster VI
nCallVisor ASAI
nCall Vectoring Enhancements
— Adjunct...

Page 230

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features Not Supported 
B-2  
B
nCentreVu Call Management System
nCONVERSANT®
nDEFINITY IP Solutions (only IP trunking is supported on DEFINITY BCS 
and GuestWorks)
nDEFINITY Network Administration
nDEFINITY Network Management
nDigital Multiplexed Interface
nDirect Agent Calling
nDistributed Communications System 
nDistributed Communications System Plus
nDual-Tone Multifrequency Feedback Signals...
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