Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-7 Traffic reports 
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Large systems offer additional measurements that help configure the system, 
determine the system’s capacity for growth, and report unauthorized access 
attempts. These measurements include the following:
nThe Traffic Summary report provides a performance summary of the 
system. These can be used to verify that your system and its users are not...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-8 Call-Charge Information 
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— Call Processing lists the number of valid and invalid authorization 
codes entered for the system, the stations on the system, all tie 
trunks, and the attendant consoles. In addition, the time and dial 
access code/extension from which the last ten violations occurred 
are recorded.
— Maintenance Board lists the number of valid and...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-9 Call Detail Recording 
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nPeriodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering accumulates pulses transmitted from the public 
network at periodic intervals during an outgoing call. At the end of the call, 
the number of pulses collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-10 Call Detail Recording 
14
nRoute the calls to an attendant with the option to proceed as a non-Call 
Detail Recording call.
As you can see, the system call-record handling capabilities are designed to be 
flexible, adapting to meet your present and future business needs.
Call Detail Recording devices
The following output devices are supported by the system:
nLocal...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-11 Call Detail Recording 
14
This enables you to reduce telephone expenses, optimize resources, assign 
costs, and identify abuse. The Call Accounting System for Windows helps you to 
understand your telephone expenses and convey that understanding to others.
You can define up to five levels of reporting hierarchy to which you can assign 
costs. The system archives...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-12 Call Detail Recording 
14
Chapter 10, ‘‘Voice Messaging Solutions.’’) While offering many of the same 
features as the Call Accounting System for Windows (described in the previous 
section), the system also serves to help integrate your I
NTUITY Lodging 
applications.
Call Detail Recording Unit/SE
The Call Detail Recording Unit/SE can be used when call detail...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-13 Other management capabilities 
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nUses a password for security protection for polling and administration
nHas alarm relay contacts for wiring to an alarm reporting device
nPerforms on-line diagnostic tests (ROM, RAM, internal clock)
nProvides an on-line, real-time system status report.
Other management capabilities
The following are other management features that...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-14 Other management capabilities 
14
Call Restrictions
By dialing an access code, administrators and attendants have the ability to 
restrict users from making or receiving certain types of calls. There are five 
restrictions:
nOutward — User cannot place external calls.
nStation-to-station — User cannot place or receive internal calls.
nTermination — User cannot...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-15 Other management capabilities 
14
nScaling enhancements, as well as a ranging and filtering capability, for 
large systems. These allow your administrator to restrict data reporting to 
only the desired number of parameters. 
The system also includes the following reports:
nClass-of-Restriction report lists the extensions that have a particular...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-16 Other management capabilities 
14