Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-41 Hospitality features 
A
For guest check-in or check-out from the console, there are two buttons on the 
attendant console (or backup voice terminal): one labeled   and the 
other labeled  . The check-in procedure performs two functions: it 
deactivates the restriction on the telephone in the room allowing outward calls, 
and it changes the status of the room to occupied.
Controlled...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-42 Hospitality features 
A
Housekeeping Status
Records the status for up to six housekeeping codes and reports them to the 
property management system. These status codes are usually entered by the 
housekeeping staff from the guest room or from a designated telephone, but they 
can also be updated by the front office personnel using the attendant console or a 
backup voice terminal....

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-43 Hospitality features 
A
There are two ways that the guest data can be encoded:
nUsing a combination of Binary Coded Decimal (BCD) encoding and the 
ASCII character set
nUsing only the ASCII character set.
Single-Digit Dialing and Mixed Station
Numbering
Allows hotel staff and guests easy access to internal hotel/motel services and 
provides the capability to associate room numbers...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-44 Hunt Group features 
A
Hunt Group features
The system offers the following features designed to help you set up and maintain 
hunt groups (splits) and agents.
Abandoned Call Search
Allows a central office that does not provide timely disconnect supervision to 
identify abandoned calls. An abandoned call is one in which the calling party 
hangs up before the call is answered....

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-45 Hunt Group features 
A
Basic Call Management System 
Provides real-time and historical reports to assist you in managing agents, ACD 
splits, VDNs, and trunk groups. You can display reports on the Management 
Terminal or print them. In addition, you can schedule historical reports to print 
automatically on the system printer.
The switch supports a maximum of 150 logged-in ACD...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-46 Hunt Group features 
A
Intraflow and Interflow
Allow you to redirect ACD calls from one split to another split. Intraflow redirects 
calls to other splits within the system using Call Coverage or Call Forwarding All 
Calls. Interflow redirects calls to an external split or location using Call Forwarding 
All Calls. You can have calls redirected from one split to another...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-47 Private Networking features 
A
Service Observing
Allows a specified user, such as a supervisor, to observe or monitor another 
user’s calls. Observers can observe in listen-only or listen-and-talk mode using a 
feature button on their telephone. You set up Service Observing to observe a 
particular extension, not to observe all calls to all extensions at a telephone.
NOTE:
Service...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-48 Private Networking features 
A
Plan numbers are administered on either the First Digit Table (on the Dial Plan 
Record form) or the Second Digit Table. They also are not administered on the 
Extended Trunk Access Call Screening Table. Extended Trunk Access helps you 
make full use of automatic routing and Uniform Dial Plan.
Inter-PBX Attendant Service
Allows attendants for multiple...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-49 Trunk Group features 
A
Transit Counter
The system provides QSIG Transit Counter as defined in ISO/IEC 6B032 
and 6B033. It prevents indefinite looping, connections giving poor transmission 
performance, and inefficient use of network resources. This feature is invoked 
automatically for ISDN-PRI basic calls.
Uniform Dial Plan
Provides a common four- or five-digit dial plan that can...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-50 Trunk Group features 
A
CAMA - E911 Trunk Group
Sends Caller’s Emergency Service Identification (CESID) information over 
Centralized Automatic Message Accounting (CAMA) trunks to the local 
community’s Enhanced 911 (E911) system through the local Central Office. The 
information sent can be one of the following:
nEach extension on the switch can send precise location information....