Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Layouts7-23
Charts7
The graphical CentreVu Supervisor reports are displayed in charts. The 
information on a chart report window is organized as follows:
There are several options for formatting the appearance of the charts (graphical 
reports). For more information, see “
Formatting Chart Reports” on page 7-28. 
1. Bar Chart
2. Line Chart
3. Pie Chart
4. Legend
5. Current ACD 1
2
3
4
5 

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-24
Formatting Table Reports7
If you are in a report containing a table, you can format how the report is 
displayed using the Table Format Options window.
NOTE:
The changes you make to a report’s format affect only your view of the report. 
The changes do not affect how other CMS users see the report.
Use one of the following methods to access the Table Format Options window:...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-25
General Tab7
The General tab allows you to make format changes to a table.
The following table parameters can be changed:
lShow Gridlines—specifies whether or not table lines are to be shown in 
the table.
lFixed Region, Columns—specifies the number of columns from the left 
of the table that are fixed in place and do not scroll. Valid values are in the 
range of 0 through 99....

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-26
Sort Tab7
The Sort tab allows you to specify the order in which the following information 
on the real-time table report is displayed. 
When you are setting up display order for a real-time report, specify the sort 
column (Sort By) and the sort order (Ascending or Descending). The drop-
down list for the Sort By lists all of the database table and item names used in 
the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Table Reports7-27
Some examples of sorting follow:
lViewing a list of agents alphabetically—select “Agent Name” from the 
first Sort By drop-down list, select Ascending as the sort order, and leave 
the other two Sort By boxes set to “(none).”
lSearching for agents who have been in a certain state for too long— select 
“State” from the first Sort By drop-down list, then select “Time” from the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-28
Formatting Chart Reports7
Charts (found in graphical reports) provide a graphical representation of data. 
Values or data points are displayed in formats such as bars, lines, filled areas, 
and pie charts. These data points are grouped into series that are identified with 
unique colors. 
In many chart types, one data point from each series is grouped together by 
category...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-29
General Tab7
The General tab allows you to specify several general options that apply to the 
chart.
You can change the following chart parameters:
lBackground Color—specifies whether the backdrop of the chart is a solid 
color or whether it is displayed as a gradient, a smooth transition from one 
color to another. The gradient transition can be one of the following:...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-30
3D Effects Tab7
The 3D Effects tab allows you to control the 3D appearance of the chart. If the 
current chart is a 2D chart, this tab is disabled. 
The following chart parameters can be changed:
lElevation—a number from 0 through 90 degrees that describes the relative 
height from which a chart is viewed. An elevation of 90 looks directly 
down on the top of the chart, while...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-31
lProjection—selects one of three mathematical algorithms used to give a 
3D appearance on a 2D sheet of paper or computer screen. You can choose 
the following values:
—Oblique: The chart has depth but the X-Y plane does not change when 
the chart is rotated or elevated.
—Orthogonal: Perspective is not applied to the chart, resulting in less of 
a 3D effect. The advantage of...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Formatting Chart Reports7-32
Axis Tab7
The Axis tab allows you to specify the title that will display on each axis of the 
chart report.
The Axis Display chart parameter can be changed. The Axis Display parameter 
makes each of the axes visible or invisible. The choices are X Axis, Y Axis, 2nd 
Y Axis, and Z Axis.