Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-13
DesignIf you have purchased the Report Designer software and your 
CMS User ID is authorized to use the Report Designer, you can 
access the Report Designer Design Mode window from any report 
using this menu item.
When you select D
esign from the Report menu, the report that is 
currently running remains visible, but you are placed in the 
Design Mode, where you can edit the report....

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-14
Script...Displays the Save as Script dialog box, which enables you to 
create a script to run a specified report on schedule and display it 
on your PC. The script can be interactive or automatic, as follows:
lInteractive—the script runs in the current Supervisor session 
and the actions display on the PC. You can input requested 
information while the script is running.
lAutomatic—the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-15
Edit7
The Edit menu has the following standard Microsoft Windows* editing options.
Menu Item Action
C
opyThe image of the currently selected chart is copied to the 
clipboard in Windows metafile format. Then you can paste the 
chart picture into most Windows applications, such as a word 
processor. You can also access C
opy from the right mouse 
button pop-up menu. 
See “
Copying Chart...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-16
*Microsoft Windows is a trademark of Microsoft Corp.Export Table
 
Data...The Data Export Options window allows you to export the 
table data in the report. If the report is a real-time report, only 
one refresh of the data will be exported. If there is more than 
one table on the report, this option will be grayed out until you 
select a table. 
You can also access the Data Export...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-17
Format7
The Format menu contains the following actions for modifying the display 
format of the currently selected object. If one (or more) of the actions does not 
apply to the selected object, it will be grayed out.
Menu Item Action
Ch
art...Allows you to format a chart. You can also access the 
Format Chart window from the right mouse button pop-up 
menu.
T
able...Allows you to...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-18
Tools7
The Tools menu contains the following additional actions that affect the 
currently selected object. You can also access the Tools actions from the right 
mouse button pop-up menu.
Menu Item Action
Available 
Drill-Down 
ReportsIf you are running a report that allows you to access one or 
more drill-down reports, the available drill-down reports 
will be accessible from the T...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-19
Change 
A
gent 
Splits/SkillsIf the current ACD supports Expert Agent Selection (EAS), 
this menu item reads Change Agent Skills; otherwise, it 
reads Change Agent S
plits.
This menu item is enabled only when the selected table cell 
in a report is an agent name or agent login ID; otherwise, it 
is disabled. If you do not have write permission for Agent 
Administration, then this menu...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-20
Options7
The Options menu contains the following actions that affect the basic display 
of the report.
Menu Item Action
T
hresholdsTurns threshold highlighting on or off for this real-time 
report.
When threshold highlighting is on (there is a check by the 
menu item), the report shows the colors (icons if the 
report is minimized) specified in the Threshold Settings 
window.
When...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Layouts7-21
Report Layouts7
There are two types of report layouts in Supervisor:
lTa b l e s—the Supervisor presentation of standard CMS reports
lCharts — the Supervisor presentation of graphical reports.
A report can consist of only a table/tables, only a chart/charts, or a combination 
of tables and charts.
In addition to the tables and charts that make up the main body of reports, 
reports can...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Layouts7-22
Ta b l e s7
Most standard CMS reports (reports that are not prefaced by “Graphical”) are 
displayed in tables. The information on a standard report window is organized 
as follows:
Standard real-time reports can be sorted. See “
Formatting Table Reports” on 
page 7-24 for more information.
4
1. Menu Bar
2. Headings
3. Table
4. Columns
5. Current ACD2
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