Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-3
Running a Report7
If you have Report Designer and want to quickly and easily generate a new 
customized report, select the Report Wizard   button in the Controller 
toolbar. For more information about the Report Designer, see the CentreVu
® 
Report Designer Version 8 User Guide (585-210-930). 
To run a CMS report, do the following:
1. In the Controller toolbar, select Com
mands to...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-4
The Report Selector window appears. An example of the Report Selector 
window is shown below. The tabs in this window may vary, depending on 
which option you chose under Commands or Tools.
In the Report Selector window:
3. Select a category from the C
ategory box.
4. Select a report from the R
eport list box.
5. Select the ACD for which you want to run the report.
6. If you want to...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-5
Completing the Report Input Window7
The following example shows possible types of input that might be required to 
run a report. The inputs required will vary, depending on which report you are 
running. 
To complete an input window, do the following:
1. Fill in the input field(s). Input fields are where you specify the information 
for which you are running the report. Do one of the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report7-6
2. For all reports other than Commands | Reports Real-Time and Integrated 
tabs, select the report destination. Reports can be viewed on screen or 
printed to any printer to which your PC is connected.
3. To select the report destination, do one of the following:
lSelect the View Report on Screen destination.
lSelect the Print Report on: destination. If you want to print on a 
printer...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-7
Selecting Report Run Dates7
When you run historical reports, you need to select the date or dates for which 
to run the report. To do this, you can do any of the following:
lType the date or date range in the Date(s): input field.
lType a relative date (for example, -2 for two days ago).
lSelect the date(s) from the history list of previously used date(s) for this 
report....

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-8
If you want to choose a date that is not in the current month, use the 
arrow keys at the bottom of the window to scroll through the months.
— If the input needed is for more than one date, the following window 
displays:
To select specific dates, use your mouse to point at a day and click. 
The day highlights. You can select as many days as you want. 
To select a range of...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Dates7-9
— If the input needed is for one month, the following window displays:
This window is used in monthly reports where the data is for a single 
month. The form initially displays with the values in the input field or 
to the month previous to the current month when the input field is 
empty. Select a single month and year for the report. The minimum 
date is January 1980, and...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting Report Run Times7-10
Selecting Report Run Times7
When you run interval historical reports, you need to select the time period for 
which to run the report. In the report input window, do any of the following:
lType the time range in the Times: input field.
lSelect the times from the history list of previously used times for this 
report.
lSelect the Browse button   next to the Times: field.
If...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-11
Report Menu Bar7
When you run a report, the menu bar at the top of the window has the following 
options:
lReport
lEdit
lFormat
lTools
lOptions
lHelp
The following paragraphs detail the menu items that are available in each of 
these menus. 

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar7-12
Report7
The Report menu has the following options that relate to the report you are 
running.
Menu Item Action
R
estartCloses the current report output window and displays the input 
window for the current report. This allows you to run the same 
report, changing inputs as needed.
The R
estart menu item will be grayed out if you are currently 
running a drill-down report. This is...