Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-9
The Edit menu has the following options:
Menu Item Shortcut Action
Cut
Ctrl + X A standard Windows feature that removes 
selected text or graphics and places the item(s) 
on the clipboard. Cut is available on windows 
that have input fields and on List All windows.
C
opyCtrl + C A standard Windows feature that copies the 
image of the currently selected chart, text, or 
cell to the clipboard in...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Adding Items to the CMS Database6-10
Adding Items to the CMS Database6
After you select an operation, an input window displays. You may want to add 
an item to the CentreVu CMS (such as an agent group, a CMS user ID, or agent 
login IDs). To add items from an operations input window, do the following:
1. Fill in the information required in the input fields.
2. Select A
dd from the Actions menu, select the Add...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Finding Items in the CMS Database6-11
Finding Items in the CMS Database6
After you select an operation, an input window displays. You may want to work 
with an item in the CMS (such as an agent group, a CMS user ID, or agent login 
IDs), but do not recall how that entity is named or specific details about the 
entity. You can use L
ist all or Find one from the Actions menu to locate items 
in the CMS.
The...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Finding Items in the CMS Database6-12
Find one6
You will use Find one when you know some (or all) of the specific information 
about an entity, or when you want to list all of the entities of a specific type, 
one-by-one. 
To find one entity at a time, do the following:
1. Complete all or some of the text boxes on the input window to try to find a 
match, or leave the text boxes blank to list, one-by-one, all of...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Modifying Items in the CMS Database6-13
Modifying Items in the CMS Database6
After you select a category from the Operations tab, an input window displays. 
You may want to modify the information for an item that already exists in the 
CentreVu CMS database (such as an agent group, a CMS user ID, or agent login 
IDs). To modify items from an Operations input window, begin with Step 1 or 
Step 2, whichever is...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Modifying Items in the CMS Database6-14
4. Select Modify from the Actions menu, select the Modify button   on 
the toolbar, or press Ctrl+M. If the M
odify is successful, the status bar at 
the bottom of the window reads “Successful.” If you do not have the 
required write permissions to perform the M
odify you attempted, the status 
bar reads “Failed,” and an error message displays.
NOTE:
If you attempted to...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Deleting Items from the CMS Database6-15
Deleting Items from the CMS Database6
After you select an operation from the Operations tab, an input window 
displays. You may want to delete the information for an item that already 
exists in the CMS (such as an agent group, a CMS user ID, or agent login IDs). 
To delete items from an operations input window, begin with Step 1 or Step 2, 
whichever is appropriate:
1. If...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Deleting Items from the CMS Database6-16 

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Overview7-1
CentreVu
Supervisor
Using CentreVu 
Supervisor Reports
7
Overview7
CMS reports display, report, and summarize the performance of any measured 
subset of the ACD, including agents, splits/skills, trunks/trunk groups, VDNs, 
and vectors.
The information in this chapter teaches you how to use all Supervisor reports. 
The sections are as follows:
lUsing the Scripting Feature
lRunning a Report...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Overview7-2
lRotating a 3D Chart
lExporting Report Data
lCopying Chart Reports
lResizing Report Windows
lChanging Column Widths
lSelecting a Printer
lUsing Page Setup
lSetting Report Threshold Highlights
lReport Options
lExiting and Restarting Reports.
Report Menus and Tabs7
No matter where you run a report from, the way you select, run, edit, and view a 
report is the same. You will find reports available...