Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-27
Menu Bar5
The menu bar lists the available menus. When you are logged into the CMS 
server, there are five menus available on the menu bar:
lConnect
lCommands
lTools
lScripts
lHelp.
NOTE:
The Commands menu item is available only when you are logged into the 
CMS server. All of the options in the Com
mands menu are 
CMS-specific.
The test on the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-28
Connect5
The Connect menu shown below has the following options:
Menu Item Action
Lo
goutSelecting Logout from the Connect menu or the Logout 
button on the toolbar allows you to log out of the CMS 
server. When you select Lo
gout, a message box confirming 
the logout action displays. If you select OK, the logout 
sequence begins. Once the logout is...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-29
Commands5
The Commands menu shown below gives you access to the Reports, 
D
ictionary, Exceptions, Agent Administration, and Call Center 
Administration subsystems in CMS. It also gives you access to the Report 
W
izard.
Menu Item Action
R
eports When you select Reports from the Commands menu or 
select the Reports button on the toolbar, the R
eports...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-30
Dictionary When you select Dictionary from the Commands menu or 
select the Dictionary button on the toolbar, the D
ictionary 
selector window opens. You will see the following tabs to 
choose from:
lOperations
lReports.
From the D
ictionary command, you can assign names to 
splits/skills, trunk groups, call work codes, reason codes, 
ACDs, VDNs and...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-31
Call Center 
AdministrationWhen you select Call Center Administration from the 
C
ommands menu or select the Call Center button on 
the toolbar, the C
all Center selector window opens. 
You will see the following tabs to choose from:
lOperations
lReports
From the C
all Center command, you can view, add, 
delete, or modify call work codes, change VDN...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-32
Tools5
The Tools menu, in addition to accessing the Options window and the Add 
Button and R
emove Button wizards, gives you access to the CMS System 
Setup, M
aintenance, and User Permissions subsystems.
The T
ools menu has the following options
Menu Item Action
O
ptions... When you select Options from the Tools menu or select 
the Options button on...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-33
Advanced... This menu item is used for debugging purposes. Do not 
change the settings on the Advanced window unless you 
are instructed to do so by a Lucent Technologies associate.
Ad
d Button Selecting the Add Button tool starts the Add Button 
wizard, which steps you through the process of creating a 
button and adding it to the toolbar.
R
emove...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-34
Scripts5
The Scripts menu gives you access to the Organize Scripts window which 
displays all logged-in user’s scripts and script folders. The S
cripts menu 
appears as follows:
You will be able to perform the following functions in the Organize Scripts 
window:
lList script names, or show details regarding list size, type, and date 
modified
lAdd a...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller5-35
An example of the Organize Scripts window is shown below:
Help5
The Help menu is the same when you are logged into the CMS as it is when 
you are not connected. 

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the System Tray Icon5-36
Using the System Tray Icon5
The Supervisor icon resides in the system tray while the application is 
running. 
You can use the system tray icon in the following ways:
lWhen a real-time report threshold highlight Caution or Warning condition 
is met, the system tray icon will change to the Caution/Warning icon (as 
appropriate).
lSelect the system tray icon to display a...