Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Menus5-37
Using Supervisor Menus5
Each Supervisor menu item can be selected by doing any of the following steps: 
lClicking on the item
lUsing the arrow keys to highlight the item and then pressing Return 
lUsing the assigned Windows keyboard access characters or accelerator 
keys (hold down the Alt or Ctrl key and press the letter that is underlined in 
the word you want to select). 

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Selector Windows5-38
Using Supervisor Selector Windows5
A selector window is the window that displays after you select an item from the 
Com
mands or Tools menu. An example (the Command| Exceptions 
Operations tab selector window) is shown below.
Ta b  F o l d e r s5
Typically, there are two tab folders, Operations and Reports, on any 
Com
mands or Tools selector window. The...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using Supervisor Selector Windows5-39
Available Windows5
Highlight an item from the list of available windows (usually operations or 
reports) using your up and down arrow keys or the mouse, and then select OK 
to open that window.
Current ACD5
This box shows the ACD that is currently selected.
Script... Button5
Scripts are tags you can use to easily access operations and reports you use 
often. To...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Windows5-40
Completing Input Windows5
Once you have selected an operation or report, an input window displays. The 
information required on the input window depends on where you are in the 
system. An example of an input window is shown below.
Input windows have all or some of the following items:
lMenu Bar—includes menus for CMS Actions (Add, Delete, Find One, 
Next, Previous, List...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Windows5-41
lBrowse Button—lets you browse through all possible items for the input 
field. See “Using the Browse Button
” on page 5-43 for more information. 
Also see “Selecting Report Run Dates” and “Selecting Report Run Times” 
in Chapter 7, “Using CentreVu Supervisor Reports.”
lCurrent ACD—displays the ACD on which you are working. 

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Completing Input Fields5-42
Completing Input Fields5
Below is an example of an input window. The items related to completing input 
windows are labeled.
To complete an input field, do one of the following:
lType in the information requested.
lSelect the information from the history list of previously used items.
During each CMS session, Supervisor recalls the items you have previously 
selected for...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-43
Using the Browse Button5
When you select the Browse button, a window opens that lets you select items 
for the input field. The browse selection window will differ depending on 
whether the input is for a single entity or for multiple entries of the entity.
Single Entity Input5
If the input is for a single entity (split/skill, vector, agent, VDN, trunk, or trunk 
group),...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-44
Multiple Entries Input5
If the input allows for multiple entries of the entity (split/skill, vector, agent, 
VDN, trunk, or trunk group), a browse selector window similar to the following 
example displays:
To use this window, do the following:
1. In the Choices box, click on the entity names/numbers with which you 
want to work. 
You can select the entities individually...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the Browse Button5-45
d. In the to Last: input field, type the ending entity number for the 
range.
NOTE:
For example, if your call center has skills 1, 2, 3, 4, and 5 and you want to 
select all of them, you can type 1 in the First: input field and type 5 in the 
to Last: input field.
2. Select Add>>. The entities that were highlighted in the Choices box are 
now listed in the Selected ......

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Using the History List5-46
Using the History List5
There is a drop-down history list on the right of each entity input field. This 
history list shows values you have previously entered in this field.
You can use the history list to select the entity that you would like to include 
for the report/operation that you are running by doing the following steps:
1. Place the cursor in the input field.
2....