Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Closing Supervisor Windows5-47
Closing Supervisor Windows5
To close Supervisor windows, use any of the standard Windows methods or 
select Ex
it from the Connect menu. Selecting Exit from the Connect menu 
closes all windows and quits the application.
If the Controller is closing a window due to the CMS server shutting down or 
changing to single-user mode, a warning message is issued and then any...

   CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Closing Supervisor Windows5-48 

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Overview6-1
CentreVu
Supervisor
Performing CMS 
Operations
6
Overview6
The information in this chapter teaches you about the menus and inputs you will 
find when performing CMS operations in Supervisor. This chapter includes the 
following sections:
lRunning an Operation
lOperations Menus
lAdding Items in an Operations Input Window
lFinding Items from an Operations Input Window (using Find one and List 
all)...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Overview6-2
This chapter gives you general information about how to use the windows you 
access from the Supervisor Operations tabs. You will find Operations tabs 
available under the following commands and tools:
lCommands | Dictionary
lCommands | Exceptions
lCommands | Agent Administration
lCommands | Call Center Administration
lTools|System Setup
lTools|Maintenance
lTools|User Permissions.
No matter which...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-3
Running an Operation6
To run an operation, do the following:
1. Select one of the following options under Commands or To o l s:
lDictionary
lExceptions
lAgent Administration
lCall Center Administration
lSystem Setup
lMaintenance
lUser Permissions.
The Operations list box for the application you selected appears. In the 
following example, D
ictionary was selected. 

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-4
1. Select an operation from the Operations list box.
2. From the ACD drop-down list, select the ACD for which you want to 
perform the operation, as shown below:
3. Select OK in the Dictionary window.
4. The operation input window appears. The inputs required will vary, 
depending on which operation you are running. 
5. Complete the operation input window. 
The following example (from the...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Running an Operation6-5
7. Ensure that the correct ACD is selected. The current ACD (selected on the 
Operations selector window) is displayed at the bottom of the input 
window.
8. If you want to perform an operation for a different ACD than is currently 
selected, do the following (if you are in an input window, select the Cancel 
button to exit the input window):
a. Go to the selector window you chose in Step...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-6
Operations Menus6
The Actions and Edit menu options are commonly found on windows that you 
access from the Operations tab. 
Actions Menu6
The Actions menu is found in the Dictionary, Exceptions, Agent 
Administration, C
all Center Administration, Maintenance, System Setup, 
and U
ser Permission operations windows. Actions are used to perform CMS-
related functions. When the A
ctions menu item...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-7
Action Button Description
A
ddAdds the data entered in your current window 
to the database.
Cance
lCancels the operation that is in progress.
Co
py Group/ 
CreateCreates a new group from an existing one.
D
eleteRemoves the entry on your current window 
from the CMS database.
Ex
itExits the window and other associated 
windows.
F
ind oneSearches the database for entries that match the 
input...

   CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Operations Menus6-8
Edit Menu6
The Edit menu is found on all Dictionary, Exceptions, Maintenance, System 
Setup, and U
ser Permissions operations windows. Edit options are used to 
perform functions that are related to Microsoft Windows*. When the Edit menu 
item is available, the menu bar (and E
dit menu) looks like this: R
un/StartStarts the process for your current window.
S
cript...(No 
Icon)Displays the Save...