Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-43
lSelect a data point in a chart and hold down the right mouse button—
the data point is highlighted using selection handles (dots along the edges 
of the data point) and the following menu displays:
If you select a data point that allows report threshold highlighting to be set, 
the menu item will not be grayed out.
lSelect an agent name or agent number in a table and...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-44
NOTE:
You can change an agent’s splits/skills while you are in a report using this 
method of selection. See the appropriate chapter in the CentreVu
® CMS 
R3V8 Administration (585-210-910) document for more information.
lSelect a cell on a table or a point on a chart that displays agent work 
state information and hold down the right mouse button— the data 
point is...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Right Mouse Button Pop-Up Menus7-45
lSelect a cell on a table or a point on a chart that displays Top Agent 
work state information and hold down the right mouse button — the 
data point is highlighted using selection handles (dots along the edges of 
the data point) and the following menu displays:
If you have the ECS or switch with the EAS feature, the Real-Time AUX 
Agent drill-down report will also be...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Rotating a 3D Chart7-46
Rotating a 3D Chart7
The rotation and elevation of any 3D chart can be changed interactively using 
the mouse. This is easier than using the 3D Effects tab of the Chart Format 
window (see “
Formatting Chart Reports” on page 7-28 for information on using 
the 3D Effects tab). To change the rotation and elevation of a 3D chart, do the 
following:
1. Place the pointer over a 3D...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-47
Exporting Report Data7
You can export the data from both standard (table) and graphical (chart) reports, 
either to a file or to the Windows clipboard. Once you have exported report data, 
you can copy the report information into another application (for instance, a 
spreadsheet).
The S
cript button on the Data Export window displays the Save as Script 
dialog box, which lets you...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-48
3. The Export Data window appears. The Export Data window allows you to 
copy the data from a report to the clipboard or a file. 
4. Complete the following parts of the Export Data window:
lDestination selection box—choose to export the report to the 
clipboard or to a file. If you are exporting the report to a file, you can:
—Type in a name for the file.
—Select the File button...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Exporting Report Data7-49
lExport Format selection box—define the export format of the report. 
The character you choose from the drop-down list in the Field 
Separator box is what will be placed between each field in the report. 
The character you choose for the Text Delimiter determines what is 
used around text strings in the exported file. If a text delimiter is 
specified, no special checks are done...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Copying Chart Reports7-50
Copying Chart Reports7
You can copy chart reports to the Windows clipboard. The copy of the selected 
chart report is copied to the clipboard in the Microsoft Windows metafile 
(*.wmf) format. This allows you to paste the chart image into any Windows 
application that can read the metafile format. For instance, you can copy chart 
reports and import the files into word processing...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Resizing Report Windows7-51
Resizing Report Windows7
You can resize report windows by moving the cursor to the edge of the window 
and, when the resize arrow appears, holding down the left mouse button and 
moving the mouse to size the window. When the window is the size you want, 
release the mouse button.
You can also use the maximize and minimize buttons at the top of the window 
to size the window....

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Changing Column Widths7-52
Changing Column Widths7
You can change the width of an individual table column in a table or chart 
report by positioning the mouse pointer on the vertical line between the column 
headers. The pointer will change to indicate that a resize is possible, and you 
can then drag the mouse to change the column size.