Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Selecting a Printer7-53
Selecting a Printer7
The Print window is a standard Windows feature. 
To access the Print window, do the following:
1. Select a report (from Reports, Dictionary, Exceptions, Call Center 
Administration, or Maintenance).
2. On the report input window, select the P
rint button  , or select Print 
from the R
eport menu.
The Print window displays.
The default printer is listed in the N...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Using Page Setup7-54
Using Page Setup7
The Page Setup window allows you to specify how each page of a report is 
positioned when printed. The changes you make in this window apply only to 
printed reports and do not affect reports displayed on-screen.
The Page Setup window for printing options is a standard Windows feature. 
To access the Page Setup window, do the following:
1. Select a report (from...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Using Page Setup7-55
The following options are available in the Page Setup window:
lMargins—lets you define the spaces at the edges of the page where 
nothing will be printed. The margin settings are defined as follows:
—T
op—the margin is measured from the top of the page. The report is 
offset by this amount at the top of each page.
—B
ottom—the margin is measured from the bottom of the page. When a...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-56
Setting Report Threshold Highlights7
Report threshold highlights let you set visual flags to notify you when a real-
time data item is out of acceptable bounds. This feature enables you to run a 
report minimized and be notified (through color/icon changes) when an item 
has passed a specific threshold.
You can set threshold highlights for only real-time data items...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-57
NOTE:
Report threshold highlights are not the same as CMS Exceptions Thresholds. 
The threshold highlighting you can do with this feature is available through the 
Supervisor interface only.
To set report threshold highlights do the following steps:
1. Run a report that contains real-time data (a real-time or integrated report)
2. Select on a data item in the report...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-58
4. Complete the Threshold Settings window:
NOTE:
Depending on which data item you have selected, the Sample Size box at the 
bottom of the Threshold Settings window may or may not be visible. If you 
selected a data item that is a percentage or an average, the Sample Size box is 
present.
The Threshold Settings window includes the following information and text...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-59
lDescription — shows a description of the threshold currently selected.
lThresholds — shows the colors (as defined in the Options Threshold 
Colors tab, accessed from the T
ools menu), icons, and current numerical 
settings for the threshold highlights of this item. For thresholds that are 
time-related, the numbers you enter are in seconds. For example, if you are...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-60
Tips for Setting Report Threshold Highlights7
Keep the following tips in mind when you are setting report threshold 
highlights.
lBefore you can administer threshold highlights for a data item, you must 
first click on the data item in the report to select it. When a data item is 
highlighted in a table (standard) report, it is outlined with a dotted line. 
When a...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-61
— If you want to ignore values with insufficient sample sizes, set the 
Insufficient color to be black text on a gray background. This causes 
the value with insufficient sample size to not be highlighted. 
lSetting report threshold highlights affects how report data is displayed in 
the following ways:
— If the data calculation contains a non-zero Sample Size...

   CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights7-62
Available Agent Threshold Settings7
All of the data that CentreVu Supervisor uses for agent threshold highlights are 
retrieved from the 
cagent (current interval agent) database table. See the 
CentreVu® CMS R3V8 Database Items and Calculations (585-210-939) 
document for more information on the database tables. The agent threshold 
highlights you can set are as...